Thank you for reaching out to us regarding your order. Rest assured that I'll do my best to help you.

I understand that you want to change/update the shipping address of your order. Rest assured that I'll do my best to help you.

I'm really sorry that your order is at another shipping address. Rest assured that I'll do my best to help you.

To whom do I have pleasure in chatting today?

Thank you, XXXX. We hope that you're doing great today!

May I have the order number to check it for you?

In order to assist you better, may I have the last name of the recipient and the complete shipping address associated with this order?

Thank you for providing this information! Please allow me 1-2 minutes to check it for you.

As I can see here, we still have time to change the address. Before I proceed, I want to set your expectation that there may be a change in the charge on the order once the address is changed due to tax charges. Shall we still proceed?

Thank you for patiently waiting, XXXX. Upon checking here, the order is already forwarded to the distribution center for fulfillment, so we can no longer have access to change or update the shipping address on this order.

Great! Do you mind if I hold on for 1-2 minutes while I process this for you?

While waiting, I couldn't help but notice your XXXX. This is one of our best selling XXXX because XXXX.

By the way, since you love the style of item, we have the perfect match for XXXX. You can pair this with XXXX. Meet the XXXX, featuring XXXX. Should I grab this for you? XXXXX

Thank you for patiently waiting, XXXX. I successfully updated your shipping address on this order number. You will receive an confirmation email within an hour of the changes to your order.

Please let me know if you're interested in checking out today :)

It's okay! You can save it for future purchases.

You're most welcome, XXXX! Aside from XXXX for your order! Is their anything I can do to assist you more?

If there's no additional question,. I am glad I was able to help you XXXX for your order! Thank you for being Victoria's Secret's best part and being such a loyal customer. Have a wonderful day! Bye XXXXX!

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