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RONS PRACTICE

ACH Account Closure Under $150,000

Associate Name: Associate Site: PHL Daytime Contact Number: 8053004603 CIF: 9424311 Account # to close: 2176483614 Customer is requesting closure AT MATURITY - Y/N/NA: NA Customer is requesting an EARLY closure- Y/N/NA: NA CUSTOMER HAS BEEN ADVISED OF EARLY CLOSURE PENALTY - Y/N/NA: NA Maturity Date: NA Date of transfer (if different from Maturity Date) - Y or N/A: NA Amount to Transfer (EXACT Account Balance + Accrued Interest): $1,612.78 + 2.21 External account verified Y/N: Y External Bank Name: Chase Manhattan Bank, Savings External Routing Number: FULL External Account #: 9234 External Account Type: Savings Reason for Closure: 18 - No longer need the account CUSTOMER HAS BEEN ADVISED OF ACCRUED INTEREST- Y/N: Yes (If Internal) Provide Internal Account Number customer wants to send interest to: NA (If Check) - Provide address or address on file: NA

Internal Transfer

Visitor, 08 Nov. 2023 , 10:33am Hello! Info [Automated], 08 Nov. 2023 , 10:33am You are now connected to Erica. [Received] Erica, 08 Nov. 2023 , 10:33am Hello, this is Erica with Ally Customer Care. Thank you for chatting with me today. How can I help you? [Read] Visitor, 08 Nov. 2023 , 10:34am I need to transfer some amount from my Savings to my Money Market Account Erica, 08 Nov. 2023 , 10:35am I understand that you are chatting us about your request in transferring funds from your Savings Account to Money Market Account. Rest assured you have me today and I will be more than happy to assist you. [Read] Erica, 08 Nov. 2023 , 10:35am To begin with, may you verify the last 4 digit of your account where the funds will come from and where it will be transfer? [Read] Visitor, 08 Nov. 2023 , 10:36am Savings Account 3598 and Money Market 3606 Erica, 08 Nov. 2023 , 10:36am May I also know the amount that you are going to move? [Read] Visitor, 08 Nov. 2023 , 10:37am $150,000 Erica, 08 Nov. 2023 , 10:39am Thank you, Steve for providing those information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am looking on your account? [Read] Visitor, 08 Nov. 2023 , 10:39am sure take your time Erica, 08 Nov. 2023 , 10:39am Thank you, Steve. [Read] Erica, 08 Nov. 2023 , 10:42am Per your request, I am initiating your internal transfer request for $150,000.00, from your Ally Bank Savings Account 3598, to your Ally Bank Money Market Account 3606, to be completed today. Is this correct? This transfer will be completed immediately. [Read] Visitor, 08 Nov. 2023 , 10:42am Yes Erica, 08 Nov. 2023 , 10:45am Perfect, I will now proceed to your request for internal transfer. Please bare with me, Steve. [Read] Visitor, 08 Nov. 2023 , 10:45am no worries Erica, 08 Nov. 2023 , 10:46am Thank you for patiently waiting, Steve. I've already processed your request for internal transfer amounting of $150,000 from your Savings Account 3598 to your Money Market Account 3606. Aside from helping you out moving your funds, is there anything else I can accomplish with you today? [Read] Visitor, 08 Nov. 2023 , 10:47am Wow. Thank you, I'm good Erica, 08 Nov. 2023 , 10:47am Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. [Read]

Account Closure

Visitor, 08 Nov. 2023 , 10:52am Hi! pls close my account Info [Automated], 08 Nov. 2023 , 10:52am You are now connected to Erica. [Read] Erica, 08 Nov. 2023 , 10:53am Hello, this is Erica with Ally Customer Care. Thank you for chatting with me today. [Read] Erica, 08 Nov. 2023 , 10:53am I’m sorry to hear that you’ll be closing your account. Please note currently we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. I can also provide more information on all other banking products we offer. If I haven’t changed your mind to stay with us. I can certainly help you to close your account. If you don't mind me asking, why do you want to close this account? [Read] Visitor, 08 Nov. 2023 , 10:54am I don't need it anymore Erica, 08 Nov. 2023 , 10:55am I understand that, Steve. For us to proceed, may you confirm the last 4 digit of the account(s) that needs to be closed? [Read] Visitor, 08 Nov. 2023 , 10:56am Money Market 3614 Erica, 08 Nov. 2023 , 10:56am Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am looking on your account? [Read] Visitor, 08 Nov. 2023 , 10:56am sure Erica, 08 Nov. 2023 , 10:57am Thank you, Steve. Please bare with me. [Read] Erica, 08 Nov. 2023 , 11:00am Thank you for patiently waiting, Steve. I am looking on to your account and it is showing that there is a linked external bank account. I just want to let you know that if you are going to move your funds, ACH method is the fastest option and you can do this through your online account. If you would like I can walk you through. [Read] Erica, 08 Nov. 2023 , 11:00am Do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? [Read] Visitor, 08 Nov. 2023 , 11:01am pls transfer it to my Chase Manhattan Bank savings account 9234 but I don't want to do it online Erica, 08 Nov. 2023 , 11:02am Sure, Steve. I will be more than happy to do that for you. [Read] Erica, 08 Nov. 2023 , 11:03am By the way, Steve. Do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? [Read] Visitor, 08 Nov. 2023 , 11:03am none Erica, 08 Nov. 2023 , 11:04am Perfect! Thank you for confirming and just want to make sure I got it correct, you want to transfer the remaining balance and accrued interest to your Chase Manhattan Bank savings account 9234? [Read] Visitor, 08 Nov. 2023 , 11:04am Yeah Erica, 08 Nov. 2023 , 11:06am May you verify your best contact number just in case our Back Office needs to call you? [Read] Visitor, 08 Nov. 2023 , 11:06am 8053004603 Erica, 08 Nov. 2023 , 11:07am Thank you for the information, Steve! Would it be fine if I just put this conversation on hold for about 3-5 minutes while processing your request? [Read] Visitor, 08 Nov. 2023 , 11:08am ok Erica, 08 Nov. 2023 , 11:10am Thank you! Please bare with me. [Read] Erica, 08 Nov. 2023 , 11:16am Hi, Steve! I just want to let you know that I am still working on your request. I know it is beyond of the timeframe that I have given. But, would it be okay if I just put this conversation for another 3-5 minutes? [Read] Visitor, 08 Nov. 2023 , 11:17am ok take your time Erica, 08 Nov. 2023 , 11:18am Great! I will be right back. [Read] Erica, 08 Nov. 2023 , 11:21am Steve, per your request, I am initiating a single electronic funds transfer for $1,612.78 plus your accrued interest $2.21, from your Ally Bank Money Market Account 3614, to your Chase Manhattan Bank savings account 9234, to begin processing today 11/09/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete. [Read] Visitor, 08 Nov. 2023 , 11:21am Yes Erica, 08 Nov. 2023 , 11:23am Thank you for your patience. I have requested to have your account ending 3614 in closed. Your reference number is 45243481. Please allow 1-2 business days for your request to be completed and 3-5 business days for your remaining balance to be transferred on your external account. You will get an email when it has been closed, when you log in to your online access, the account will say closed. You will also have access to your statements and Tax forms for the next 7 years. This account will be visible for 60 days after it is closed. Thank you so much for your time today. Will there be anything else I can assist you with today? [Read] Visitor, 08 Nov. 2023 , 11:23am All good. Thank you Erica, 08 Nov. 2023 , 11:23am Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. [Read]

Address Change

Conversation ID 526bf160-8115-4fa9-9396-68efa019914d Visitor, 08 Nov. 2023 , 11:27am Hello! Info [Automated], 08 Nov. 2023 , 11:27am You are now connected to Erica. [Read] Erica, 08 Nov. 2023 , 11:27am Hello, this is Erica with Ally Customer Care. Thank you for chatting with me today. How can I help you? [Read] Visitor, 08 Nov. 2023 , 11:28am I need to change my address Erica, 08 Nov. 2023 , 11:29am I understand that you are chatting us about your request to change your address. Rest assured you have me today and I will be more than happy to assist you. [Read] Visitor, 08 Nov. 2023 , 11:29am alright Erica, 08 Nov. 2023 , 11:29am May I have your new address? [Read] Visitor, 08 Nov. 2023 , 11:30am 1071 Lombard Street San Francisco, CA 94109 US Erica, 08 Nov. 2023 , 11:31am Just to confirm, is it both your mailing and home address? [Read] Visitor, 08 Nov. 2023 , 11:31am Yes Erica, 08 Nov. 2023 , 11:32am Great! Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am updating your address on file? Thank you. [Read] Visitor, 08 Nov. 2023 , 11:33am sure Erica, 08 Nov. 2023 , 11:36am I appreciate your patience, Steve. I've already updated your mailing and home address to 1071 Lombard Street San Francisco, CA 94109 US. For security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days. [Read] Visitor, 08 Nov. 2023 , 11:36am Thank you Erica, 08 Nov. 2023 , 11:36am Aside from helping you out with address change. Is there anything else I can accomplish with you today? [Read] Visitor, 08 Nov. 2023 , 11:37am Thats it Erica, 08 Nov. 2023 , 11:37am Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. [Read]

-------------------------3 INTERNAL TRANSFER

Info

Erica

Hello, this is Erica with Ally Customer Care. Thank you for chatting with me today. How can I help you? You

Erica

I understand that you are chatting us about your request in transferring funds from your Savings Account to Money Market Account. Rest assured you have me today and I will be more than happy to assist you. Erica

To begin with, may you verify the last 4 digit of your account where the funds will come from and where it will be transfer? You

Erica

May I also know the amount that you are going to move? You

Erica

Thank you, Steve for providing those information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am looking on your account? You

Erica

Thank you, Steve. Erica

Per your request, I am initiating your internal transfer request for $150,000.00, from your Ally Bank Savings Account 3598, to your Ally Bank Money Market Account 3606, to be completed today. Is this correct? This transfer will be completed immediately. You

Erica

Perfect, I will now proceed to your request for internal transfer. Please bare with me, Steve. You

Erica

Thank you for patiently waiting, Steve. I've already processed your request for internal transfer amounting of $150,000 from your Savings Account 3598 to your Money Market Account 3606. Aside from helping you out moving your funds, is there anything else I can accomplish with you today? You

Erica

Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. Conversation closed by the agent - 10:48 AM

ACCOUNT CLOSURE

You

Info

Erica

Hello, this is Erica with Ally Customer Care. Thank you for chatting with me today. Erica

I’m sorry to hear that you’ll be closing your account. Please note currently we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. I can also provide more information on all other banking products we offer. If I haven’t changed your mind to stay with us. I can certainly help you to close your account. If you don't mind me asking, why do you want to close this account? You

Erica

I understand that, Steve. For us to proceed, may you confirm the last 4 digit of the account(s) that needs to be closed? You

Erica

Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am looking on your account? You

Erica

Thank you, Steve. Please bare with me. Erica

Thank you for patiently waiting, Steve. I am looking on to your account and it is showing that there is a linked external bank account. I just want to let you know that if you are going to move your funds, ACH method is the fastest option and you can do this through your online account. If you would like I can walk you through. Erica

Do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? You

Erica

Sure, Steve. I will be more than happy to do that for you. Erica

By the way, Steve. Do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? You

Erica

Perfect! Thank you for confirming and just want to make sure I got it correct, you want to transfer the remaining balance and accrued interest to your Chase Manhattan Bank savings account 9234? You

Erica

May you verify your best contact number just in case our Back Office needs to call you? You

Erica

Thank you for the information, Steve! Would it be fine if I just put this conversation on hold for about 3-5 minutes while processing your request? You

Erica

Thank you! Please bare with me. Erica

Hi, Steve! I just want to let you know that I am still working on your request. I know it is beyond of the timeframe that I have given. But, would it be okay if I just put this conversation for another 3-5 minutes? You

Erica

Great! I will be right back. Erica

Steve, per your request, I am initiating a single electronic funds transfer for $1,612.78 plus your accrued interest $2.12, from your Ally Bank Money Market Account 3614, to your Chase Manhattan Bank savings account 9234, to begin processing today 11/08/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete. You

Erica

Thank you for your patience. I have requested to have your account ending 3614 in closed. Your reference number is 45243481. Please allow 1-2 business days for your request to be completed and 3-5 business days for your remaining balance to be transferred on your external account. You will get an email when it has been closed, when you log in to your online access, the account will say closed. You will also have access to your statements and Tax forms for the next 7 years. This account will be visible for 60 days after it is closed. Thank you so much for your time today. Will there be anything else I can assist you with today? You

Erica

Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. Conversation closed by the agent - 11:25 AM

ADDRESS CHANGE

You

Info

Erica

Hello, this is Erica with Ally Customer Care. Thank you for chatting with me today. How can I help you? You

Erica

I understand that you are chatting us about your request to change your address. Rest assured you have me today and I will be more than happy to assist you. You

Erica

May I have your new address? You

Erica

Just to confirm, is it both your mailing and home address? You

Erica

Great! Thank you, Steve for the information. Would it be fine if I just put this conversation on hold for about 3-5 minutes while I am updating your address on file? Thank you. You

Erica

I appreciate your patience, Steve. I've already updated your mailing and home address to 1071 Lombard Street San Francisco, CA 94109 US. For security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days. You

Erica

Aside from helping you out with address change. Is there anything else I can accomplish with you today? You

Erica

Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. Conversation closed by the agent - 11:37 AM