Ask for concern:

Thank you for reaching out to us regarding your order. Rest assured that I'll do my best to help you.

Lost package:

I'm really sorry you have not yet received your package. Rest assured that I'll do my best to help you.

I apologize that you haven't received your package! I'll be happy to look into this for you!

Short Ship: 

I'm really sorry you have not yet completely received your package. Rest assured that I'll do my best to help you.

I do apologize that you have received incomplete items on your order! I'll be happy to look into this for you!

Change shipping address:

I understand that you want to update or change the shipping address of your order. Rest assured that I'll do my best to help you.

I'm really sorry that your order is at another shipping address. Rest assured that I'll do my best to help you.

I understand that you want to change your shipping address. Let me help you modify this for you!

Modify:

I understand that you want to update/change the item in your order. Let me help you modify this for you!

I'm happy to check the status of your order and see if I can add those items.Rest assured that I'll do my best to help you.

Cancellation: 

I'm really sorry that you would like to cancel your order. Rest assured that I'll do my best to help you.

I understand that you want to cancel your order! I'll be happy to check and see if I can cancel this for you.

I'm so sorry to hear that you want to cancel your order. Rest assured that I'll do my best to help you.

I understand that you want to cancel your order due to XXXX. Rest assured that I'll do my best to help you.

Applying the promo offer: 

I'm really sorry that you're having trouble redeeming the offer code for your order. Rest assured that I'll do my best to help you.

I understand that you want to add the coupon code to your order. Let me help you modify this for you!

Confirmation email:

I understand that you did not receive your email confirmation of your order. Rest assured that I'll do my best to help you.

I'm so sorry to hear that you still have not received your email confirmation of your order. Rest assured that I'll do my best to help you.

Refund and Return

I understand that you have still not received your refund for your return package. Rest assured that I'll do my best to help you.

I'm so sorry to hear that you have still not received the refund for your order. Rest assured that I'll do my best to help you.

I understand that you want to process a return for your order. Rest assured that I'll do my best to help you.

I'll be happy to assist you with how to process the return. Rest assured that I'll do my best to help you.

Phone exchange:

I'll be happy to assist you with how to process the exchange. Rest assured that I'll do my best to help you.

I understand that you want to process an exchange for your ordered item. Rest assured that I'll do my best to help you.

Damaged OR Defective

I do apologize that you have received damaged/defective items on your order! I'll be happy to look into this for you!

I am sorry if you have received a damaged or defective item.  Rest assured that I'll do my best to help you.

eGift card

I understand that you want to use an eGift card to pay for your order. Rest assured that I'll do my best to help you.