INTERACTION ID: b2bd49a0-0fc7-4397-8b99-942afa60fd40 EMAIL FROM: artic_werewolf@yahoo.com CUSTOMER'S NAME: Thomas wagner ISSUE: It has, I had forgot that I have freeze on anyone being able to pull my credit report which blocks them from processing it. I took them off and not it went through. ORDER NUMBER: n/a RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer's reply and advise that his particular concern is out of our scope and encourage him to reach out resolution team for further assistance STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: encourage customer to reach out smb ACTION TAKEN: refer customer to resolution team and also reach out comenity capital bank for further assistance. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: referral to resolution team and comenity bank NOTES: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: bda5754a-d560-4ffa-87a5-4c6e1e14af36 EMAIL FROM: ben.sultana@easysigns.com.au CUSTOMER'S NAME: Ben Sultana ISSUE: Hi, Am I able to please set up a credit so we can pay via bank transfer? ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked customer to verify and elaborate about his concern in setting up credit card to pay via bank transfer STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: waiting for customer's reply NOTES: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 8a112da8-ce70-40df-8660-53fc4a8d7b2e EMAIL FROM: shamic16@comcast.net CUSTOMER'S NAME: Michael Damato ISSUE: This will confirm that I CANCELLED this order over the telephone with your agent in the HP store minutes ago. Please confirm the cancellation. ORDER NUMBER: H365879898 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that there's already a cancellation request on progress and being handled by resolution specialist recommend STO product. offer craepack STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: educate customer about cancellation policy NOTES: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: bda5754a-d560-4ffa-87a5-4c6e1e14af36 EMAIL FROM: ben.sultana@easysigns.com.au CUSTOMER'S NAME: Ben Sultana ISSUE: We're looking to set up an account with you so that we can pay via invoice, is this something we can do? We are trying to avoid paying via credit card. ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: refer customer to smb for further assistance STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: refer to customer to SMB NOTES: TRAIL/ WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: bda5754a-d560-4ffa-87a5-4c6e1e14af36 EMAIL FROM: ben.sultana@easysigns.com.au CUSTOMER'S NAME: Ben Sultana ISSUE: We're looking to set up an account with you so that we can pay via invoice, is this something we can do? We are trying to avoid paying via credit card. ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: refer customer to smb for further assistance STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: refer to customer to SMB NOTES: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 8a112da8-ce70-40df-8660-53fc4a8d7b2e EMAIL FROM: shamic16@comcast.net CUSTOMER'S NAME: Michael Damato ISSUE: The order was only placed 15 or so hours ago which should be a reasonable amount of time for HP to cancel. Thanks. Michael ORDER NUMBER: H365879898 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about the cancellation policy within an hour after placing an order. created a RTS case STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: educate customer about the RTS case NOTES: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 7bd42ea9-1e4c-4195-9854-a494c5c2f5f1 EMAIL FROM: sillymeboy@gmail.com CUSTOMER'S NAME: Thinh Luu ISSUE: ( Second response) Start my return. Customer support is non existent and your website will not let me return the laptop. ORDER NUMBER: H365541662 RETURN OR CANCEL REASON: I would like to return my OMEN Transcend laptop because the fan is excessively loud in all settings (eco, balance, and performance), which affects my experience. ACTION TAKEN: Processed return. advised customer how the return works STS OFFERED: Yes ( Was offered additional 1,900 additional HP Rewards Point if the customer decide to keep the order) REASON WHY NO STS DONE: n/a EXPECTATIONS SET: educate customer about the return and refund policy OUTCOME: processed return NOTE: SR / WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: ee98af3c-0fc0-4ef0-bd95-33e7c8a322b3 EMAIL FROM: kmsreed@gmail.com CUSTOMER'S NAME: Kim Reed ISSUE: I am looking over my details from my previous order in 2022, as we are completing the care pack rebate. The email I have for my care pack did not contain any registration information, so I am not able to locate this to complete my form. Are you able to assist? Also, when I look up the serial number in my laptop, it is longer than 16 digits. My order # was H350072435 placed 8/3/2022 kim.reed@associatedbank.com HP Pavilion laptop - 15t-eg100 touch optional plus 3 yr care pack $ 849.80. I would be happy to forward the receipts/ email confirmations that I do have please advise. educate customer about the rebate process ORDER NUMBER: H350072435 RETURN OR CANCEL REASON: n/a ACTION TAKEN: create a case for risk-free care pack rebate STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: created a case NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING ****12/01/2025 INTERACTION ID: 071ad79c-a2f4-41ff-a2fc-853f555c39a5 EMAIL FROM: leagle8@tampabay.rr.com CUSTOMER'S NAME: Joan Lynch ISSUE: I cancelled within one hour.. ORDER NUMBER: H366233362 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that cancellation is no longer possible as the order has been already shipped. informed that she can process return online once she received the item. was able to provide tracking details, a link where to process return STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: educate customer that order cannot be cancelled NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLINg INTERACTION ID: 2b8fee7f-f62f-4f2b-9460-b4b3a88320a5 EMAIL FROM: jim@fargond.net CUSTOMER'S NAME: Jim Christopher ISSUE: Hello - Trying to cancel my order so IO don't have to return it as it will save time and money to just have it cancelled. ORDER NUMBER: H366231942 RETURN OR CANCEL REASON: n/a ACTION TAKEN: educate customer about the order cancellation policy. ask reason for cancellation. advise customer that we have created a cancellation request STS OFFERED: STS offered: 100 reward Pts REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: a427de51-a4bc-4393-b8c3-9737ae07aef2 EMAIL FROM: friends4prashant@gmail.com CUSTOMER'S NAME: Prashant B ISSUE: Hello, HP Customer Service Team: The main reason for initiating the return is - HP not matching with the current deal: $494 (After Coupon Code: GRAY25 whereas I paid $550 (Order# H365792961) + Active Pen MPP2.0 Tilt Pen included $49 (whereas I paid $49 Order#H365980199). So I paid over $114 I tried negotiating to get some credits for this price differences after talking to customer care, but it looks like HP is not having the right customer rep, and ended up returning and going for a different order. What I am expecting to add HP credits for these price differences so we can avoid these hassles. If not I'm find with return and decide to go with HP or local retailers. Let me know what way! Check current offer for the same configuration that I had ordered and available discount code just now. https://www.hp.com/us-en/shop/pdp/hp-omnibook-7-flip-16-inch-2-in-1-laptop-next-gen-ai-pc-ak4j7av-1#techSpecs ORDER NUMBER: H365792961 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer about the price protection and we can only honor it once. also informed that we have provided an hp rewards points equivalent to $20.00 which has been used on the other order. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advise customer on how the price protection works NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: a427de51-a4bc-4393-b8c3-9737ae07aef2 EMAIL FROM: friends4prashant@gmail.com CUSTOMER'S NAME: Prashant B ISSUE: Hello, HP Customer Service Team: The main reason for initiating the return is - HP not matching with the current deal: $494 (After Coupon Code: GRAY25 whereas I paid $550 (Order# H365792961) + Active Pen MPP2.0 Tilt Pen included $49 (whereas I paid $49 Order#H365980199). So I paid over $114 I tried negotiating to get some credits for this price differences after talking to customer care, but it looks like HP is not having the right customer rep, and ended up returning and going for a different order. What I am expecting to add HP credits for these price differences so we can avoid these hassles. If not I'm find with return and decide to go with HP or local retailers. Let me know what way! Check current offer for the same configuration that I had ordered and available discount code just now. https://www.hp.com/us-en/shop/pdp/hp-omnibook-7-flip-16-inch-2-in-1-laptop-next-gen-ai-pc-ak4j7av-1#techSpecs ORDER NUMBER: H365792961 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer about the price protection and we can only honor it once. also informed that we have provided an hp rewards points equivalent to $20.00 which has been used on the other order. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advise customer on how the price protection works NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: f1105e51-718c-4949-9855-6a65fec56d06 EMAIL FROM: rodney.potts@hp.com CUSTOMER'S NAME: Rodney Potts ISSUE: HP Chat agent directed me to request a $38.53 price adjustment by contacting this email address (see screen shot below). I placed an order for 2 notebooks, order details provided below, and the PCs I ordered are now on sale for roughly $15 less per PC today only (Cyber Monday – see screen shots below). FYI - The price in cart is $40 higher than base price as I added backlit keyboards for $20 per notebook as an option. ORDER NUMBER: H365903432 RETURN OR CANCEL REASON: n/a ACTION TAKEN: educate customer about the price protection holiday STS OFFERED: offered 1000 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply advise customer on how price protection NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 3368f687-4aef-4e82-89a6-a764deca3812 EMAIL FROM: tiffanyyen01@gmail.co CUSTOMER'S NAME: Tiffany ISSUE: Hello, I purchased the HP Omnibook 7 Laptop Next Gen AI PC 17t-dc0000 (Order #H365908573) on Nov 18, 2025 for $773.79. I saw that the price went down to $579.99. Would I be able to receive a price match? Please let me know if you need any additional information. ORDER NUMBER: H365908573 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about the price protection, was offered additional 1000 hp rewards points Order Number: H365829234 Price in Sterling: $729.99 Price in Store: $579.99 Price Difference: $150.00 STS OFFERED: offered 1000 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: educate customer on how the price protection works NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 3368f687-4aef-4e82-89a6-a764deca3812 EMAIL FROM: tiffanyyen01@gmail.com CUSTOMER'S NAME: Tiffany ISSUE: Hello, I purchased the HP Omnibook 7 Laptop Next Gen AI PC 17t-dc0000 (Order #H365908573) on Nov 18, 2025 for $773.79. I saw that the price went down to $579.99. Would I be able to receive a price match? Please let me know if you need any additional information. ORDER NUMBER: H365908573 RETURN OR CANCEL REASON: n/a ACTION TAKEN: not fully verified. asked additional info Order Number: H365829234 Price in Sterling: $729.99 Price in Store: $579.99 Price Difference: $150.00 STS OFFERED: REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 078fd7e5-d1f2-4b8e-97ea-e82c175dfc85 EMAIL FROM: sf@directpromos.com CUSTOMER'S NAME: Franco, Stephen Email: sf@directpromos.com ISSUE: This is an unsubscribe request sent from Superhuman Mail on behalf of sf@directpromos.com ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have requested the removal of e-newsletter. inform to wait 7-10 days to fully process STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: unsubscribed from e-newsletter NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 42a12029-6e46-4214-8ca4-478d39ec78d6 EMAIL FROM: brian@legacycontractingsolutions.com CUSTOMER'S NAME: Brian Murray ISSUE: Please see attached document of the Wireless Network Test Report for my HP Color LaserJet MFP M477fnw Printer. How do I fix this issue? The printer is always disconnected from Wi-Fi and not allowing me to print. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer to reach out technical support team for further assistance. provide contact details. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: refer to technical support NOTE!!! no account in sterling but was able to put docs in dynamics. INTERACTION ID: 05029106-cd9b-437f-95f1-26859c5b58d9 EMAIL FROM: rcrispino18@gmail.com CUSTOMER'S NAME: ISSUE: Second response. Thanks for getting back to me. That is unfortunate news. I could cancel the order and place a new order to make up the price difference. It's really too bad HP will not price match on its own website within 24 hours of an order being placed. Does 700 points equate to $20? If not, can I receive the amount of points that would equal $20 off on my next purchase? Thanks, Rachel ORDER NUMBER: H366221611 RETURN OR CANCEL REASON: n/a ACTION TAKEN: transferred to ( kathrene mercado) STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: transferred INTERACTION ID: d3de5257-ed02-4f14-89b0-510faea81791 EMAIL FROM: christine.fregerio@ascension.org CUSTOMER'S NAME: Christine Fregerio ISSUE: I am writing to request that the Black Friday sale price be honored for my recent purchase (order #H365783132) as I originally paid $229 but it seems to be selling now for $179 with the identical customizations as my original order. I would sincerely appreciate a refund for the price difference ORDER NUMBER: H365783132 RETURN OR CANCEL REASON: n/a ACTION TAKEN: educate customer about the price protection. offer hp rewards which equivalent to the price difference Price in Sterling: $228.99 Price in Store: $168.99 Price Difference: $60.00 STS OFFERED: 2000 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NTERACTION ID: ccc81583-9d9b-472c-b7d6-40cab4364da8 EMAIL FROM: fadiorders@gmail.com CUSTOMER'S NAME: fadi ISSUE: Hi, This did not answer my question, more than 48 hours ago you told me that i will hear back from you within 48 hours. please check my emails before and provide your feedback. Thank you Fadi ORDER NUMBER: H361723857 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that the order has been already cancelled and just wait for the refund to be reflected on his bank STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: order cancellation has been successful NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING INTERACTION ID: 369c42d3-9855-4a02-a7e1-e203167403db EMAIL FROM: bpowell@cross2dg.com CUSTOMER'S NAME: brian powell ISSUE: My laptop was stuck in a boot loop so HP approved the return. I sent back the laptop and see that that the model I bought is no longer available. I have emailed the HP rep twice starting last Tuesday with no response, calling the 1800 just gets me to people that want to make a call card and not resolve the issue. When will the new laptop be shipped and will it be the exact same model or better. ORDER NUMBER: H302912038 RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked additional info as it's fully verified to be able to proceed with customer's concern STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING ****12/11/2025 6c2cadc1-c46b-44b0 INTERACTION ID: 6c2cadc1-c46b-44b0-85ab-0cfb5f1f3325 EMAIL FROM: krolldump@gmail.com CUSTOMER'S NAME: Ronald Kroll ISSUE: Yesterday I was notified that my HP Order No. H366137908 is delayed and a new shipping date of December 19 has been assigned (delivery on December 23-24). My home address for shipment will not work with this timeframe due to holiday travel. I request that the shipping address for this order be changed to the following: Ronald Kroll c/o Elizabeth Leventis 188 Arbor Springs Dr Irmo, SC 29063-9594 Please confirm when the shipping address has been changed. Thank you. Ronald Kroll krolldump@gmail.com 689-808-3479 ORDER NUMBER: H366137908 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge and informed the customer that we have submitted a case for redirect. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created redirect case/ address correction NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms vhey INTERACTION ID: 595d917b-ee7d-4351-961e-1776baa945ce EMAIL FROM: info@finmarkconstruction.com CUSTOMER'S NAME: Sonya Birky ISSUE: We will just return them, thank you for your help. I know they were compatible, but kept getting an error message' ORDER NUMBER: H365541058 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that the label has been sent to his email. informed customer about the return/refund process. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advised customer about the return/refund process NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms vhey 3EK11A *second response INTERACTION ID: cab5c25c-2070-43d1-9b66-db3f5aa697d6 EMAIL FROM: tan.khengyew@gmail.com CUSTOMER'S NAME: Kheng Yew ISSUE: care pack registration/ This is what I see on the HP Support Assistant app. Thanks. Product number: C3XE1UT#ABA Serial number: MXQ538001Q ORDER NUMBER: H366356472 RETURN OR CANCEL REASON: n/a ACTION TAKEN: inform the customer submit carepack registration . also provide a link where he can check the status of the registraion STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: carepack registration NOTE: WAS ABLE TO PUT DOCUMENTATION in sterling ( assisted by ms vhey) reported Note: wasn't able to create a case due to an error ''Business Process Error'' Error code: 0x80040265 Session Id: 5f7d054d-499d-42d3-9795-51d3eb392779 Activity Id: 55f954c3-1c37-4667-a378-edc4d2bba9e7 Time: Thu Dec 11 2025 11:29:36 GMT-0800 (Pacific Standard Time) INTERACTION ID: 708499a5-2553-452f-b755-9ebbaf6593b5 EMAIL FROM: techsupport@heritagehealthnetwork.com CUSTOMER'S NAME: Peter S ISSUE: Hello, I am the IT Support person for Heritage Health Network, company located at 2155 Chicago Ave in Riverside. We are looking for a local partner to handle laptop imaging and logistics. Specifically, we need a vendor who can apply our standard software image and ship the devices directly to our remote employees' homes on our behalf. We want to establish a long-term partnership to handle this for all our future new hires, but our immediate requirement is to deploy 10 laptops starting in January. Could you please let me know if you offer deployment services and provide a quote for the imaging and shipping fees? Also, is there a minimum number of devices required per order? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer's interest/concern/ refer to smb team for further assistance. was able to provide contact details. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: refer to SMB team NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms cha INTERACTION ID: f8d00136-be82-4354-983a-ab18b91d1a92 EMAIL FROM: matthew.krsulich@gmail.com CUSTOMER'S NAME: Matt Krsulich ISSUE: When I go to Order Status (order # H366140357) on the website it does not find it. ORDER NUMBER: H366140357 RETURN OR CANCEL REASON: n/a ACTION TAKEN: provide the new est and edd date. provide a link to check the order status. asked for screenshot just in case error still persists. offer 1000 point as a token of appreciate for the delay STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms cha *** second response INTERACTION ID: eb1179bd-9f64-4b29-9e5b-4421377ef569 EMAIL FROM: mdawna@hotmail.com CUSTOMER'S NAME: Davolio, Donna ISSUE: order status ORDER NUMBER: H366407528 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about the EDD of his order. provide the details here he can track and check the status STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: informed customer the status of his order NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms cha INTERACTION ID: e01602be-856a-4214-a54b-87f4494c5b78 EMAIL FROM: bhos-sales@bhoffice.com CUSTOMER'S NAME: Scott Thompson ISSUE: Tracking for this order shows that my item has been delivered to the original sender at 9:23 am on December 9, 2025 in MIDDLETOWN, PA 17057 instead of the shipping address that I provided. Please issue a refund. ORDER NUMBER: H366015972 RETURN OR CANCEL REASON: n/a ACTION TAKEN: create a case for refund/ adv customer that this is being handled by case specialist and wait for an updated STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created refund request/ item return to sender due to insufficient address NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms vhey INTERACTION ID: 3c2ed2c0-8e03-47cb-9453-9f13414af15f EMAIL FROM: drgerard@verizon.net CUSTOMER'S NAME: Daniel Gerard ISSUE: Why did you select the most expensive 180 W Thunderbolt and not the less expensive ones ? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: recommend a docking station much cheaper than the first one that is being offer. refer to sales center to place an order STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: recommend different product/ refer to sales center NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms garupil INTERACTION ID: d8b76fc6-3f4e-495c-9629-2fc1b3465ee5 EMAIL FROM: tina.drapp@wcrb.org CUSTOMER'S NAME: Tina Drapp ISSUE: We have the following item we wish to return/recycle, they have not been used. C4196A (2) Laster Jet Transfer Kit C4197A (2) Fuser Kits C3971B (1) Maintenance Kit Q3675A (2) Image Transfer Kit C8057A (1) 110V Maintenance Kit Q7503A (1) Fuser Kit Can you provide us with return labels? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: return for recycle/ advise customer on how to do the recycle. was able to provide this link: https://www.hp.com/us-en/hp-information/recycling/ink-toner.html#section=HP-Planet-Partners STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: return for recycle NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms garupil INTERACTION ID: 5c77ec19-c272-4b4c-8682-031b254bdad0 EMAIL FROM: bill@thedorsey.org CUSTOMER'S NAME: William Dorsey ISSUE: Hi, It’s now been a couple days and nothing has happened — no call, no update, no progress of any kind. At this point I’m trying to understand what I should realistically expect from HP regarding a defective laptop that arrived unusable. To make things even stranger, I just received an email about someone else’s order (“HP.com Store – Return to Shipper Request Received – Order Number H361302914 – Case CAS‑3523476‑L3P7Q7”).  I initially thought that email was related to my order, but now I realize it wasn’t even my case. This only adds to my concern that my replacement request isn’t being handled correctly. I need a clear update on my replacement request and confirmation that it is actually being processed. ORDER NUMBER: H365826670 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have sent a follow up regarding the request callback. also provided contact details of the return team for immediate assistance STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: provide contact details of the return teams NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms garupil INTERACTION ID: a567ae27-df66-4dbf-bec6-58db37874fe7 EMAIL FROM: youhuasun1@gmail.com CUSTOMER'S NAME: youhua sun ISSUE: Hi, I made a order and says will ship 12/05 and deliver 12/10-12/16 on 11/28. Also, paid on 11/28. Why take so long to processing. It shows that will be deliver on 12/31. I don't understand why take so long, even ship from other country will take less time. Also, deduct the amount from credit card when ordering, not like other company, take the money after that. I hope it takes less time to arrive, otherwise will miss the Christmas gift. Youhua Thanks ORDER NUMBER: H366150403 RETURN OR CANCEL REASON: n/a ACTION TAKEN: informed customer about the status of his order , provided with the new esd and edd. also give the tracking link to track his order. was offered 1000 hp rewards points STS OFFERED: 1000 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms garupil INTERACTION ID: d3352d83-02b4-4fc5-926a-d6409f47296f EMAIL FROM: collegefarrina@yahoo.com CUSTOMER'S NAME: Amanda Farrington ISSUE: I need to submit a return for my order H366164137. Halfway through set-up, a printhead problem error occurred and I haven't been able to print. Your customer service is atrocious so I'd like to get my money back since I both can't use my printer nor get help in fixing it. ORDER NUMBER: H366164137 RETURN OR CANCEL REASON: n/a ACTION TAKEN: process return. advised customer that we have process return. provide return/refund process. also advise to contact tech support for further assistance in setting up her printer STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: set expectation about the return/ refund process. NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by ms garupil ****12/12/2025 INTERACTION ID: d89b19af-4e8e-483b-b224-575ae997ac10 EMAIL FROM: junk4mark@comcast.net CUSTOMER'S NAME: Mark Gilmore ISSUE: Why has my credit card been charged when my order is still being built and not yet shipped? ORDER NUMBER: H366281657 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about the charge and provided a link where he can see the terms and policy when it comes in charging an order. provided with the new esd and the edd. STS OFFERED: 2-year Protection Plan Care Pack REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by maris INTERACTION ID: 23bdc2f7-add7-4281-ba2e-0748b41b8976 EMAIL FROM: mfmonty105@gmail.com CUSTOMER'S NAME: ISSUE: ORDER STATUS/ NOT FULLY VERIFIED. cx replied (read what I asked your link doesn't open) ORDER NUMBER: H366061541 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer to reach our resolution for further assistance. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: refer to resolution team NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by maris INTERACTION ID: b87956a7-a1da-4d34-8cde-90d13ccbc4ff EMAIL FROM: mohan.nath@gmail.com CUSTOMER'S NAME: Mohan NATH ISSUE: I didn't receive my order/Cartridges. When can I expect them? ORDER NUMBER: H302948077 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that there is already a case created to locate his package and informed to wait 2 business days for an update and for the tracking details STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: acknowledge customer's concern NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by maris INTERACTION ID: bdbb08dd-2c75-4660-9ae2-c4ebe4534aca EMAIL FROM: grigorzargaryan@gmail.com CUSTOMER'S NAME:  David Arutiunian ISSUE: US Consumer Question about my Order ORDER NUMBER: H366418910 RETURN OR CANCEL REASON: n/a ACTION TAKEN: customer replied with information asked for verification. advise customer that we have requested/created a case to redirect his package to the nearest fedex location STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: request to redirect package to the nearest fedex location NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by maris INTERACTION ID: 792082b5-34f2-4d52-a17d-3832d83dade6 EMAIL FROM: Finley@purina.nestle.com CUSTOMER'S NAME: Charlotte Finley ISSUE: This message said delivery is 12/11, which was yesterday. I have not received a delivery from HP yet. Please advise. Thank you. ORDER NUMBER: H366138963 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that the package has been dleiver on 12/12/2025 and was Signed for by: D.Gardner. asked customer if she's familiar with the person who received the package STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by maris INTERACTION ID: 5ec688d2-32f7-44eb-99ff-88c0b547f16b EMAIL FROM: bhartzog30@yahoo.com CUSTOMER'S NAME: Brent Hartzog ISSUE: would like to access a portion of my credit as a consumer. I would like a flexible payment option. 15 USC 1611 ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: Advised customer to reach out sales center for further assistance regarding his concern STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: provide sales center contact details NOTE: NO ACCOUNT IN STERLING BUT WAS ABLE TO PUT DOCUMENTATION ON DYNAMICS. INTERACTION ID: 8a043367-813d-47ab-8f57-fcf1fc45741d EMAIL FROM: cwitto@icloud.com CUSTOMER'S NAME: Cindy Witto ISSUE: I could not contact tech support via email as product serial number not being recognized. Serial #s : VNY549BBY9 Omni book delivered on 12/10. STOPPED working on 12/11 after loading apps, etc. Machine died. Tech support could not enter case number as issue finding serial number. Promised call back - none received. Tried chat - no help. At this point I need escalation on how to proceed or how to return and be ensured my personal data will be wiped clean. I am so disappointed in HP and the product. I should have looked more closely at reviews. ORDER NUMBER: H366264124 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer's concern. asked for a video showing the issue with the product. inform cx that the order still within the 30 day return policy. asked if she prefer to request a refund or replacement. STS OFFERED: REASON WHY NO STS DONE: n/a EXPECTATIONS:1000 HP rewards points OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by maris INTERACTION ID: bdbb08dd-2c75-4660-9ae2-c4ebe4534aca EMAIL FROM: grigorzargaryan@gmail.com CUSTOMER'S NAME:  David Arutiunian ISSUE: I am afraid that it can not work for my situation. Will it be possible to cancel the order and order new one with new address? ORDER NUMBER: H366418910 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that making changes on the order won't be possible. informed that we have submitted cancellation request provide the details on how this works. STS OFFERED: 1000 HP rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply if he would like to consider the offer NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by kath INTERACTION ID: 806934a1-0075-4214-b032-67a48d0fe35a EMAIL FROM: cthibodeaux@gulfcoastmfg.com CUSTOMER'S NAME: Connor Thibodeaux ISSUE: My company purchased a thin client from your site some time go and we would like to either return or get a credit back on it. While the box has been opened, the contents of the package have remained untouched. If y'all are able to take it back or not, please let me know. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: ask for the order number and the billing address associated on the order for validation STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply. NOTE: no account in sterling but WAS ABLE create account and TO PUT DOCUMENTATION DYNAMICS assist by kath INTERACTION ID: 86cec050-754c-475a-a010-8de90ee0c5d3 EMAIL FROM: Customer e-mail: randywaggener@yahoo.com CUSTOMER'S NAME: Randy Waggener ISSUE: I have not received the download link for the Microsoft Office and had escalated it early in the week. It has been two full weeks and the status has never changed and I have had no communications in regard to the purchase. The monitor arrived on Monday. Please update me on the status and explain the delay. Thanks! ORDER NUMBER: H366189553 RETURN OR CANCEL REASON: n/a ACTION TAKEN: Advise customer that there's already a case submitted for this issue and wait for 1-2 business days for an update and inform customer that he will get an email motif once update is available STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advise customer to wait for an update. NOTE: no account in sterling but WAS ABLE create account and TO PUT DOCUMENTATION DYNAMICS assist by kath note: ANI: +13087623829 EMAIL: randywaggener@yahoo.com CUSTOMER NAME: Randy Waggener ORDER #: H366189553 PRODUCT: Office Home 2024 (EP2-06802) ISSUE: missing software download past ESD and EDD Estimated Ship Date: 12/01/25 EDD: 12/3/25 -still not fulfilled ACTION TAKEN: filed store ops case CAREPACK OFFER (Y/N): STS OFFER: OUTCOME: escalate to store ops INTERACTION ID: 97efb001-694a-4eb4-99ec-45cc65a16f2b EMAIL FROM: lehilliard82@gmail.com CUSTOMER'S NAME: Laura Hilliard ISSUE: My black ink was printing blurry, with a new cartridge, so I ordered a new black and 3 color inks from HP. Yellow was low, so I replaced yellow and black. Now I get an error message that there is a supply issue with yellow. This was a brand new cartridge. I cannot test the black ink to see if it was a cartridge issue or a printer issue. Those 2 are opened but I would like to return all 4 from my order as it seems that it will be easier to buy a new printer. I tried to get help through the virtual assistant but that was unsuccessful. ORDER NUMBER: H366369141 RETURN OR CANCEL REASON: n/a ACTION TAKEN: processed return. educate customer about the return/refund process. recommend printer. provide a link on how she can check the compatible cartridges STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: processed return NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by angelyn INTERACTION ID: 9f69a461-0f10-4d67-a863-c3bacb9c688a EMAIL FROM: abrady@jeffersoncreditunion.org CUSTOMER'S NAME: Andrea Brady ISSUE: I'm trying to find the replacement power cord for the display below. Serial Number: 3cm1110jxq Product Number: 5ZP65AA Description: 27-IN HP 27f 4k Display ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: forwarded to part store for further assistance STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: refer to part store NOTE: no account in sterling but WAS ABLE create account and TO PUT DOCUMENTATION DYNAMICS assist by angelyn INTERACTION ID: cd19780d-d329-45e1-a7f6-e54c1201c5fe EMAIL FROM: hoobyeke2@gmail.com CUSTOMER'S NAME: Ihab Mahdi ISSUE: Just first want to say thank you for helping me with the return request, I got emailed the return information and instructions. I wanted to clarify one point before shipping the unit. The original packaging was unfortunately discarded, but I can pack the computer securely in a sturdy box with protective padding/foam to ensure it is fully protected during transit. Would that be acceptable for the return under RMA R302964232. Thank you, and I appreciate your assistance. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that he can use any box as long as the device is safe STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: resolved NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by angelyn INTERACTION ID: 2338624c-d0e9-495e-8a1a-886b22e3294a EMAIL FROM: manaswinithogaru@gmail.com CUSTOMER'S NAME: Manaswini Thogaru ISSUE: Hello HP Team, I currently own an older HP Spectre x360 (15-inch) that is now discontinued and nearing the end of its usable life due to battery wear. Before purchasing a new HP laptop, I wanted to check whether HP offers any recycling, trade-in, loyalty, or sustainability programs for existing customers returning older devices. I understand the resale value of older models may be limited, but I am hoping HP may provide store credit, a discount, or a coupon toward a future HP purchase as part of a responsible recycling or customer loyalty initiative. I am also a recent graduate and potential student buyer, so I wanted to ask if any education or promotional discounts may apply. I would appreciate guidance on available options and next steps. Thank you for your time and support. Best regards, Manaswini ORDER NUMBER: advise customer on how trade in program works. was able to provide those requirements. advise to call sales center for further assistance RETURN OR CANCEL REASON: n/a ACTION TAKEN: STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: provide details about trade in. refer to sales center NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by angelyn INTERACTION ID: b795e18e-425f-4ce0-af8d-435419c43199 EMAIL FROM: kwdoyle70@gmail.com CUSTOMER'S NAME: Kathleen Doyle ISSUE: RE: order #H366267326 My father passed away and I will not be at the address on the order to receive it. I would like to change the shipping address to 10946 Botsford Landing, Petoskey, MI, 49770. It is scheduled for arrival Dec. 18-22 ORDER NUMBER: H366267326 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we will create a redirect cto request and wait for an email for any updates STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created a redirect case NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING . assist by angelyn ****12/15/2025 INTERACTION ID: 1be27036-6701-41e5-9c9c-4d514d86d02e EMAIL FROM: tkutufaris@seic.com CUSTOMER'S NAME: Tom Kutufaris ISSUE: Hello, I apologize for not submitting this sooner- I didn't get the chance to open my package and set up my laptop until yesterday. I'm submitting this request because I did not receive the wireless mouse along with my laptop. I just checked the order details again, and it says there should be one included. Could you please send me one? I appreciate the help- thank you! Best, Tom ORDER NUMBER: H366132060 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have submitted a case to send the missing item STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: submitted a case for parts replacement *** What replacement that need (HP 240 Black Wireless Mouse (7D2R7AV) NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by ms margie INTERACTION ID: 026d2e08-b6d2-4b4e-be08-2cc9f75fb328 EMAIL FROM: crc_11239@yahoo.com CUSTOMER'S NAME: Chandan Roychowdhury ISSUE: Still not delivered. Please clarify & hope you compensate. Thank you ORDER NUMBER: H366219060 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about the clearance delay and inform to keep monitoring the status of the order using the tracking number. advise to enroll to fedex manager to get real time updates STS OFFERED: offer 350 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply about the 350 points we offer NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by ms margie INTERACTION ID: 8a9d4be9-aae1-4590-bc79-9c40958e5e4d EMAIL FROM: sheldon.davis@gmail.com CUSTOMER'S NAME: Sheldon Davis ISSUE: please issue RMA for credit on this printer. ORDER NUMBER: H395250968 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that there's already a returned created. provide the RMA and the return/refund process STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advise customer that a return has been already processes. NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by ms margie INTERACTION ID: 2e685f33-114f-4c70-96ed-c0a43bb4af7c EMAIL FROM: markh@amt-fin.com CUSTOMER'S NAME: Mark Haerr ISSUE: Thank you for sharing the update regarding your HP desktop (H365833880). I understand the inconvenience caused by the USB Type‑C port not supporting docking stations as expected. I acknowledge your concern and your preference to remain a loyal HP customer. I will check if HP currently offers desktops with Thunderbolt Type‑C ports and similar specifications under $1,000, and coordinate with my manager to explore a replacement order that meets your needs. ORDER NUMBER: H365833880 RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked if the order number is correct to further assist with the return as it shows that the order is being cancelled. recommend product that has the thunder bolt STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika INTERACTION ID: 71708c70-2c99-47e9-b20d-e03cf3183145 EMAIL FROM: mcdunne89@gmail.com CUSTOMER'S NAME: Meaghan Dunne ISSUE: I got a notification my order was going to ship last week but have not received it. I wanted to know an ETA. Thank you! ORDER NUMBER: Order H366394439 RETURN OR CANCEL REASON: n/a ACTION TAKEN: provide the EDD date. advise customer to wait within 24-48 hour for the latest delivery update. provide a link where she can track the order STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: inform customer about the EDD NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika INTERACTION ID: 33ee88c2-63f7-4e71-b884-69b7c67dc9bf EMAIL FROM: c_m_beckler@hotmail.com CUSTOMER'S NAME: Chelsea Beckler ISSUE: I have started a return (R302961560) but I have not received a return shipping label. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have resent a return label to her email STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: resent return label NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika INTERACTION ID: 6a5185d4-3393-4b3c-ba54-a9d2a8da6531 EMAIL FROM: Customer e-mail: cealford@hwkaufman.com CUSTOMER'S NAME: CASSIE ALFORD ISSUE: Hi, We still haven’t received a response from anyone at HP. How do we, as customers, get support for this? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: Advise customer that we already forwarded her concern to our support team for further review and inform to wait for an update. reinforce and advise to access the link again STS OFFERED: n/a OUTCOME: Advise customer to access the link again. NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika INTERACTION ID: ea3bc986-7d8f-42ac-bdeb-82dec52c5e69 EMAIL FROM: c_m_beckler@hotmail.com CUSTOMER'S NAME: Chelsea Beckler ISSUE: Cx asking for RMA number to return the item ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: made an outbound email. advised customer that a new return case (R302970852) has been created as the old one already expired. informed to use the new return instead STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: made an outbound email NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika INTERACTION ID: aa134f5e-21df-47bf-b685-b1362efa3148 EMAIL FROM: welcomeduoduo8@gmail.com CUSTOMER'S NAME: Eli Mullis ISSUE: The online tool is not really suited to my use case because we have several computers, some of which require a care pack purchase and some that do not. If I'm not mistaken there is usually a delay between purchasing a care pack and the warranty actually activating, so this can also give me a false negative and result in me inadvertently buying the same care pack for one device twice. I really don't know why it's so difficult to just get this information from your side, and I am too busy to call in and get redirected to who knows how many different support teams. Can I just get this order cancelled and refunded to the card so I can purchase it again? ORDER NUMBER: H365779194 RETURN OR CANCEL REASON: n/a ACTION TAKEN: provide the serial number associated and the name of the device associated on the carepack orders asked if we still need to request for a refund on carepacks. inform also that since the care packs are already registered to the PC's, we're unable to cancel. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: was able to provide the information customer's asking NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika INTERACTION ID: d192ce6f-723a-48ea-8265-90f5369d8af9 EMAIL FROM: ozzysconstruction@gmail.com CUSTOMER'S NAME: Construction, Inc. Ozzy's ISSUE: I did not receive my order? ORDER NUMBER: H365483832 RETURN OR CANCEL REASON: n/a ACTION TAKEN: not fully verified/ asked for more details on the order to fully verify STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply NOTE: WAS ABLE TO PUT DOCUMENTATION BOTH DYNAMICS AND STERLING assisted by angelika