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Black screen after Signing in TS: Step 1 *Wake up screen using keyboard> WIN+SHIFT+CTRL+B *If responsive, beep. Step 2 if not *Win explorer could be the problem CTRL+DEL to open task man *More details button *Right click Win explorer service. End task *Run new task Type command: OK:explorer.exe Step 3: *Remove Non-essential external devices *remove each peripherals and restart. Step 4 Boot to safe mode *Turn on PC *Press power button to interrupt power up sequence and do it thrice *Boot safe mode *Click troubleshoot option and advance options *Startup settings and restart *F5 Step 5 Reinstall or Roll back display driver *Press WIN+X shortcut and select device manager *Expand Display Adapters *Choose properties *Driver and Roll back driver>yes. *right click video driver choose update driver *search automatically for updated driver software.

Step 6 Disable Antivirus software

Step 8 Perform clean boot *Start type msconfig. execute. System config *Service tab *Hide all Microsoft services > Disable all> Apply *Startup tab > Task Manager

Troubleshooting Spinning dots after restarting *Restart your device *Unplug unnecessary USB equipment *Win key sequence to wake screen *Check connections *Roll back the display adapter driver *Remove third party antivirus software *Clean boot *Make sure Win 10 supports Vcard *System restore *Uninstall recent updates

Error after an update is installed *Hold down power button for 10s

Troubleshooting blank or black screen https://support.microsoft.com/en-us/sbs/windows/troubleshoot-black-screen-or-blank-screen-errors-79bcd941-5c32-5da9-9a99-9ed1a53b0d94

Common causes of a Window Black screen *Windows update gone wrong *Faulty startup application *Outdated or faulty drivers *Connection issues between PC and monitor *Software defects *Hardware defects *Problems with Graphics card *Loose cables connected to your PC or Laptop

Black screen before signing in to Windows *Start PC in safe mode Try windows key sequence (Press any keys) Check connections Remove third-party antivirus software Perform a clean boot Make sure that Windows 10 supports your graphics card

Black/Blank screen after signing in to Windows *Try a Windows Key sequence *Try to open Task manager to restart Windows explorer *Roll back the display adapter driver *Uninstall your display driver adapter *Remove third-party antivirus software *Use System Restore *Uninstall recent updates *Perform a clean boot

Black or colored screen with spinning dots after restarting device *Restart device *Unplug unnecessary USB equipment *Learn more about how to troubleshoot Windows update issues

Blue screen error (Stop error)

(After update was installed) *Open in safe mode *Troubleshoot *Startup settings

While using device *Uninstall third party software *Rollback, disable, uninstall drivers *Remove external hardware

Team Spiels link https://forms.office.com/pages/responsepage.aspx?id=DQSIkWdsW0yxEjajBLZtrQAAAAAAAAAAAAN__gBTh-pUOFFSRkY2Q0NWUlZZVjE0VVVVSzdRQ1NEMi4u

Not assist CX to back up data

CX knows how to back up data.

Cx attitude "Repeat caller. Friendly and chatty customer, willing to answer questions, can follow instructions and perform the steps on his/her own." Scenario/ Issue "I need help with reformatting my computer."
Additional Information • You’re using a laptop running Windows 11. You've been a Windows user since Windows XP.
• You have Microsoft Office Home and Business 2021 installed on your PC. You also have important files saved but haven't backed them up yet. • You have a USB Flash drive available.
"Cultural References: What other external factors that can or would affect your current situation?"
You need to reformat your PC because it's sluggish. It would hang from time to time. Also, you found threats and viruses when you scan your PC and you're scared that it might corrupt your important files.

*I'm connected to the internet and my internet speed is fast.

Jan. CI need help reformat computer. 45678921 jan_done@outlook.com called before. no assistance. Morning. Tried to restart pc. Checked internet, using LAN, 5G Verizon. Dell. Windows 11. Restart pc only. Run virus and threat protection. removed virus already. Fresh.