Ez Pass

EZ PASS "To quickly and easily finish your claim today, I’ll be sending you a link by either phone or email. Once you receive that link, simply go online, and confirm your shipping address and pay your deductible to finalize your claim. Should I send that to your phone or through email?"

SHIPPING “We provide next business day shipping for authorizations processed before 7:00 p.m. ET, at no additional cost. So you know when to expect delivery of the device, you can track it by either using the link provided in the email we're sending you, or by logging onto our website at myTMOclaim.com"

CONFIRMING SHIPPING ADDRESS “We provide free next business day shipping for all claims authorized before 7:00 pm ET. We’ll also be sending your replacement device to your billing address, ."

SET EXPECTATION OF THE SHIPPING ADDRESS "Mr./Ms. (last name), please be aware that once you pay your deductible and your claim is authorized, we will not be able to change your shipping address.”