upgrade 2

iOS Messages User 6920c, 22 Mar. 2024 , 02:12am I would like to upgrade but I’m keeping my old divice

T-Mobile, 22 Mar. 2024 , 02:12am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]

T-Mobile, 22 Mar. 2024 , 02:12am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]

T-Mobile, 22 Mar. 2024 , 02:12am Let’s work on your request. [Received]

T-Mobile, 22 Mar. 2024 , 02:12am Verifying your login status: [Received]

T-Mobile, 22 Mar. 2024 , 02:12am [Rich Content] [Received]

T-Mobile, 22 Mar. 2024 , 02:12am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:13am Hello

Cedrick, 22 Mar. 2024 , 02:14am Hi Daisy! this is Cedrick from T-Mobile, I’m happy to help take care of upgrade concern for you! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:14am Ok

Cedrick, 22 Mar. 2024 , 02:15am I'm happy to assist you Daisy! May I confirm the line that you want to upgrade? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:16am I want the iPhone 15 but since I can’t get it on 0 down I’m settling for the 14 I’m upgrading line 9313

iOS Messages User 6920c, 22 Mar. 2024 , 02:16am Blue 128 GB

Cedrick, 22 Mar. 2024 , 02:17am Thank you for confirming that Daisy, Let me check on that for you! [Received]

Cedrick, 22 Mar. 2024 , 02:19am Hi Daisy! I will send you an One time pin to your line ending with 9313 for us to check the device that you wanted, please let me know once receive it. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:20am 986624

Cedrick, 22 Mar. 2024 , 02:21am Thank you for that Daisy! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:23am Ok

Cedrick, 22 Mar. 2024 , 02:25am Getting all the details here already no worries! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:25am Nope that’s it I just want to upgrade

Cedrick, 22 Mar. 2024 , 02:28am By the way, have you heard about Protection 360? It's a real lifesaver! By only paying $18 per month, you can buy new device with confidence knowing you won't have to pay in full for a replacement in the event of loss or damage. Let's add this feature now, shall we? [Received]

Cedrick, 22 Mar. 2024 , 02:30am Do you want to add a protection 360 for insurance of the device Daisy? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:32am I want everything the same way it is now

Cedrick, 22 Mar. 2024 , 02:32am Thank you for that Daisy! [Received]

[Privately] Khim, 22 Mar. 2024 , 02:37am Kindly provide the complete details for upgrade [Sent]

Cedrick, 22 Mar. 2024 , 02:37am I appreciate you for giving me enough time, Daisy! Here's the pricing details for your device upgrade inquiry.

Amount due today
Down payment: $0.00
Taxes and fees: $102.89

Monthly: $30.42 per month for 24 months

Shall we proceed to process an upgrade today? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:38am Yes

Cedrick, 22 Mar. 2024 , 02:38am Perfect! May I confirm your email address as well as the shipping address Daisy? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:41am Phatmadam46@yahoo.com
353 Cypress Ave #1A Bronx NY 10454

Cedrick, 22 Mar. 2024 , 02:44am Thank you for that Daisy! Great news! your shipping fee for your order will be at $0.00. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:44am Ok

Cedrick, 22 Mar. 2024 , 02:45am I will send you a secure form for the payment card we will use for your order Daisy! Kindly kindly fill in the form. Please let me know once done. [Received]

T-Mobile, 22 Mar. 2024 , 02:45am Click here to access our secure forms: https://t-mo.cc/t565g0xve3 [Received]

T-Mobile, 22 Mar. 2024 , 02:49am Form Submitted [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:50am Done

Cedrick, 22 Mar. 2024 , 02:51am Thank you for that Daisy! May I kindly confirm if the payment card has the same address with your shipping address? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:51am Yes

[Privately] Khim, 22 Mar. 2024 , 02:53am Don't forget to do NPS temp check before the conversation ends. [Sent]

iOS Messages User 6920c, 22 Mar. 2024 , 02:54am Is this all?

Cedrick, 22 Mar. 2024 , 02:54am Thanks for confirming! Almost done Daisy! [Received]

Cedrick, 22 Mar. 2024 , 02:54am Your new Apple - iPhone 14 - Blue - 128GB will be shipped to:

353 CYPRESS AVE APT 1A
BRONX NY
10454
The cost of your order is $0.00, plus $35.00 in Device Connection Charge(s), $0.00 Shipping and $67.89 sales tax, totaling $102.89.
For the Apple - iPhone 14 - Blue - 128GB, you will pay 23 monthly EIP installments of $30.42, plus a final payment which may vary for a total of $729.99.
Your total due today is $102.89, which includes your down payment and other upfront costs. Refer to your EIP Agreement for the full terms.
You will receive an email from T-Mobile/Docusign with a link to your new EIP Agreement. if you don't see it in your Inbox, check your Junk/Spam/Filtered folders. You will need to review and accept the terms of the agreement within 48 hours to complete your order. If your acceptance is not received within 48 hours your order will be cancelled.
You can return or exchange your upgrade device(s) by contacting Customer Care. All returns and exchanges must be postmarked within 20 calendar days (30 days for Business Sales) from date of delivery, and comply with T-Mobile's Return Policy, to receive a full refund less any restocking fees.
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By accepting this offer, using your Device or Service, and processing this transaction you agree to the terms outlined during this phone conversation and to T-Mobile Terms and Conditions, which can be found at T-Mobile.com and may be included with your equipment. T-Mobile requires Arbitration of Disputes unless you previously opted out as per T-Mobile's Terms and Conditions. [Received]

Cedrick, 22 Mar. 2024 , 02:56am Shall we proceed on this Daisy? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:56am Yes

Cedrick, 22 Mar. 2024 , 02:59am I appreciate you for being kind and cooperative, Daisy! Congratulations with your new device! Great news! we able to process your order and here is the order number: S144943904. you can track the status of your order using this link.

https://www.t-mobile.com/support/devices/buy-a-t-mobile-device [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 02:59am Ok how long does it takes

Cedrick, 22 Mar. 2024 , 02:59am You will receive an email regarding your order, kindly sign it once receive Daisy! [Received]

Cedrick, 22 Mar. 2024 , 03:01am As per checking it takes up to two days - Up to 3 business days. no need to worry, you will be notified once the order is on ship, and you will also receive the tracking number for it. [Received]

Cedrick, 22 Mar. 2024 , 03:02am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Daisy? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:05am Ok please check if i signed it

Cedrick, 22 Mar. 2024 , 03:06am Great news! It was signed already, rest assured that your order is already processed Daisy! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:07am Ok great

iOS Messages User 6920c, 22 Mar. 2024 , 03:07am So I’ll get it sometime next week

Cedrick, 22 Mar. 2024 , 03:08am That's great Daisy! and with regards with your question that is correct! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:08am Ok thanks

Cedrick, 22 Mar. 2024 , 03:09am We've noticed that you've been our loyal customer for 5 years Daisy. May I ask how was your experience with your T-mobile services so far Daisy? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:09am Not great

Cedrick, 22 Mar. 2024 , 03:09am You're most welcome Daisy! [Received]

Cedrick, 22 Mar. 2024 , 03:10am No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:11am I was trying for the iPhone 15 but after a lots of promises from various representatives nothing was done I was offered a $30 discount on my bill and everything

iOS Messages User 6920c, 22 Mar. 2024 , 03:12am Now my question is can I upgrade to the 15 in a couple of months?

Cedrick, 22 Mar. 2024 , 03:13am Oh I completely understand Daisy! Thank you for brining this up to our attention! [Received]

Cedrick, 22 Mar. 2024 , 03:14am No worries let's check on it! [Received]

Cedrick, 22 Mar. 2024 , 03:15am By any chance what iphone 15 variant do you want Daisy? like the color and the storage capacity? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:17am Blue 128GB

iOS Messages User 6920c, 22 Mar. 2024 , 03:18am The pro or max no matter

Cedrick, 22 Mar. 2024 , 03:18am That's a nice color Daisy! [Received]

Cedrick, 22 Mar. 2024 , 03:19am Let me check the details for you Daisy! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:23am How come the down payment haven’t been taken out of my account

Cedrick, 22 Mar. 2024 , 03:26am That's a good question, Daisy! The only time your card will be charged is once the device is been shipped. You will receive a confirmation text about it as well. [Received]

Cedrick, 22 Mar. 2024 , 03:30am I really value you for being a loyal customer with us for 5 years already. I know that you want to have the iPhone 15 pro/ pro max here. As I checked both model have a down payment plus taxes and fees. [Received]

Cedrick, 22 Mar. 2024 , 03:30am How about this one, we can process the order for your iPhone 15 device today with me. Here's what we will do, since there will be an upfront payment for the order. We need to pay for it once the order is been shipped out. But what I will do is to apply a credit on how much the down payment for the iPhone 15 instead, directly to your T-Mobile bill. I will set up a follow up with you once you receive the device to manually apply the credit to your T-Mobile bill. Sounds like a plan? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:33am No I already bought the 14 I don’t need it now

iOS Messages User 6920c, 22 Mar. 2024 , 03:33am I said in about let’s say 6 months from here

iOS Messages User 6920c, 22 Mar. 2024 , 03:35am You didn’t understood my question

Cedrick, 22 Mar. 2024 , 03:36am Oh! I actually understand you, Daisy. Since you mentioned that you contact us before about the device purchase under iPhone 15. I just checked for more options related to iPhone 15 device. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:36am Yeah but it’s too late now

Cedrick, 22 Mar. 2024 , 03:38am I completely understand you and respect your decision about it, Daisy! As I checked you can absolutely upgrade to iPhone 15 device once you are ready to upgrade again. [Received]

Cedrick, 22 Mar. 2024 , 03:41am Actually we can still reprocess an order for iPhone 15 regular today and take advantage of the option I offered, regarding to apply a bill credit instead for the down payment once you receive the iPhone 15 device. We can still cancel the order for iPhone 14 since the device is still in process to be ship.

If you really are decided to keep the iPhone 14 today and upgrade anytime sooner to 15. I will put a memo on your account about it as well. [Received]

Cedrick, 22 Mar. 2024 , 03:42am May I kindly ask if you have any further questions and clarifications regarding your order Daisy? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:53am Ok how does that work

iOS Messages User 6920c, 22 Mar. 2024 , 03:54am How much would it come out to

iOS Messages User 6920c, 22 Mar. 2024 , 03:55am If you order the 15 and cancel the 14

Cedrick, 22 Mar. 2024 , 03:56am Sure! Let me provide all the details here, Daisy. First let's compare the different pricing for the iPhone 15 models. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 03:56am Ok

Cedrick, 22 Mar. 2024 , 03:57am Thanks! Let me resend you a one time pin on your line ending 9313. Please let me knw once you receive it? [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:05am Ok

iOS Messages User 6920c, 22 Mar. 2024 , 04:06am 800164

Cedrick, 22 Mar. 2024 , 04:06am Thank you for that Daisy! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:10am Ok

Cedrick, 22 Mar. 2024 , 04:15am Thanks for patiently waiting Daisy! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:17am Ok

Cedrick, 22 Mar. 2024 , 04:22am I appreciate you for giving me enough time, Daisy! Here's the pricing details of the iphone 15.

Amount due today
Down payment: $79.99
Taxes and fees: $191.76 [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:23am See that’s why I didn’t get the 15 it’s too mush down

Cedrick, 22 Mar. 2024 , 04:24am For clarification, the down payment is already included in the $191.76 Daisy! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:25am I know

iOS Messages User 6920c, 22 Mar. 2024 , 04:25am It’s too much

iOS Messages User 6920c, 22 Mar. 2024 , 04:25am I’ll stay with the 14

iOS Messages User 6920c, 22 Mar. 2024 , 04:26am But why it’s says I’ll get it between April 4to18

Cedrick, 22 Mar. 2024 , 04:27am I humbly suggest to wait for 6 months Daisy and by those month when you are ready to upgrade you may trade in your iphone 14 once it is paid off and get promotions for it as well. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:28am I will

Cedrick, 22 Mar. 2024 , 04:29am That is a good question! No need to worry the shipping dates are tentative only and you will be updated with the new shipping dates, once it was shipped out. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:29am Ok

iOS Messages User 6920c, 22 Mar. 2024 , 04:29am What’s your name again?

Cedrick, 22 Mar. 2024 , 04:31am I will also put a memo on your account on what we have discussed today Daisy! and by the way my name is Cedrick. [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:32am Ok Cedrick thank you for everything good bye

Cedrick, 22 Mar. 2024 , 04:33am You're most welcome Daisy! [Received]

Cedrick, 22 Mar. 2024 , 04:39am Here in T-Mobile we're glad to assist you regarding your upgrade concern and found resolution about it. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Received]

iOS Messages User 6920c, 22 Mar. 2024 , 04:41am Thanks you too bye