iOS Messages User 1d9c7, 11 Nov. 2023 , 01:58am Hi I have a question concerning my EIP T-Mobile, 11 Nov. 2023 , 01:58am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received] T-Mobile, 11 Nov. 2023 , 01:58am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received] T-Mobile, 11 Nov. 2023 , 01:58am In a few words, what would you like to do today? [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 01:58am Hi I have a question concerning my EIP T-Mobile, 11 Nov. 2023 , 01:58am Hmmm, I need a little bit more information so I can point you to the right place. In a few words, what would you like to do today? [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 01:58am Payments T-Mobile, 11 Nov. 2023 , 01:58am Let’s work on your request. [Received] T-Mobile, 11 Nov. 2023 , 01:58am Verifying your login status: [Received] T-Mobile, 11 Nov. 2023 , 01:58am [Rich Content] [Received] T-Mobile, 11 Nov. 2023 , 01:58am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received] Abigael, 11 Nov. 2023 , 01:59am Hi Michael, this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received] Abigael, 11 Nov. 2023 , 01:59am How are you doing today Michael? [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:00am I’m good thank you iOS Messages User 1d9c7, 11 Nov. 2023 , 02:00am How are you Abigael, 11 Nov. 2023 , 02:01am I'm doing good as well, thank you for checking. [Received] Abigael, 11 Nov. 2023 , 02:01am Thank you for contacting t-mobile regarding your EIP [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:04am When I first went to T-Mobile I remembered that I bought 3 phones for free with no monthly payments and why am I getting charged now for $13 per phone a month? Abigael, 11 Nov. 2023 , 02:08am As per reviewing your account the last EIP that reflected to your bill was iPhone 13 - Midnight - 128GB for $ 26.25 and show there was a monthly credit for promotion that will be $13.13. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:09am When I signed up it was $0 a month and $0 down payment iOS Messages User 1d9c7, 11 Nov. 2023 , 02:10am All I paid was the taxes on the phones iOS Messages User 1d9c7, 11 Nov. 2023 , 02:12am [Image] Abigael, 11 Nov. 2023 , 02:18am Thank you for letting me know that, Michael. as per checking here. There is promotions applied to your phone. It was promotion requirement of $0 monthly is port in. and the other phone applied only 50% . [Received] Abigael, 11 Nov. 2023 , 02:19am And the last EIP that you seeing to your was the 50% promotion and that was $13. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:19am Can I cancel my plan Abigael, 11 Nov. 2023 , 02:27am We really understand your confusion about the promotion. As per checking here the promotion was applied to your account. every month. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:27am I haven’t had the phones for a month yet iOS Messages User 1d9c7, 11 Nov. 2023 , 02:29am And also I just added my girlfriend into my account from a different account and t mobile won’t let me get a new phone for her even tho it’s a new line on my account iOS Messages User 1d9c7, 11 Nov. 2023 , 02:32am I am very frustrated Abigael, 11 Nov. 2023 , 02:33am I understand the significance of this matter and my goal is to make sure we help you with this. Let me first explain how the promotion works in your account then for your girlfriend's line. I hope you can bear with me on this. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:34am Ok Abigael, 11 Nov. 2023 , 02:43am Thank you! I'll start with the promotion, since part of the promotion to get the free device is port in, the other lines were automatically enrolled to 50% off but if you will port in to other lines, we can surely change the promotion so you get the $0 monthly. Now with the new line with new device, the reason why it may ask to purchase it in full price not in financing is because of the available equipment credit in the account has been maximized. Please let me know if you have questions, I'm all ears! [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:45am So I ported in one line and why am I still being charged $13 a month for my phone Abigael, 11 Nov. 2023 , 02:52am Yes, I was able to see that you have ported in a line. May I ask if your line ending in 9911? [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 02:52am Yes that my number Abigael, 11 Nov. 2023 , 02:55am Thank you for confirming! Based on the device charge, you are actually receiving monthly credit on the phone covering its charge, meaning, it really has $0 monthly charge on the phone associated in the line 9911. [Received] Abigael, 11 Nov. 2023 , 03:01am It seems that you are engaged with something important. If you have other concerns. Feel free to contact us again. Have a wonderful day. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 03:03am Is there anything you can do with the monthly EIP price Abigael, 11 Nov. 2023 , 03:14am I appreciate you checking this, the equipment credit is system generated and what gives us is the only available. You actually have the option for your girlfriend to create her own account, what's more exciting about this is that she can get any hot deals that she can take advantage of here. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 03:15am Ok what would I have to do to cancel my contract iOS Messages User 1d9c7, 11 Nov. 2023 , 03:19am Could I return my phones and cancel my service since I just signed up [Privately] Jasminnerose, 11 Nov. 2023 , 03:19am I appreciate that you are working with us with this matter. I want also to address the issue with the installment plan of the phone. Being that said as I can see here it seems that there is an active promo towards the device that you have under installment plan. [Sent] Abigael, 11 Nov. 2023 , 03:20am I appreciate that you are working with us on this matter. I also want to address the issue with the installment plan of the phone. Being that said as I can see here it seems that there is an active promo towards the device that you have under installment plan. [Received] [Privately] Jasminnerose, 11 Nov. 2023 , 03:22am We do not want to see you leaving just because of this matter, allow me to assist you and have this rectified. [Sent] Abigael, 11 Nov. 2023 , 03:22am We do not want to see you leaving just because of this matter, allow me to assist you and have this rectified. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 03:23am I don’t want to leave but Verizon have a better deal with $0 a month for even newer phones that I have iOS Messages User 1d9c7, 11 Nov. 2023 , 03:26am I could get 4 IPhone 14 for $0 and I’m not asking for IPhone 14 I’m asking for $0 for the phones and another one for the new line that I just added today [Privately] Jasminnerose, 11 Nov. 2023 , 03:27am I know that there are other offers from other carrier. As we can see here we are actually enrolled to different promotions that we have. And also as I can see that 9738 instead of paying $26.25 it is down to half of that amount 9734instead of paying $26.25 it is down to half of that amount 9911 this phone is for free [Sent] Abigael, 11 Nov. 2023 , 03:28am I know that there are other offers from other carrier. As we can see here we are actually enrolled to different promotions that we have. And also as I can see that 9738 instead of paying $26.25 it is down to half of that amount 9734instead of paying $26.25 it is down to half of that amount 9911 this phone is for free [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 03:30am Yes the problem is when I signed up it said $0 and then $26 per phone was applied onto my bill iOS Messages User 1d9c7, 11 Nov. 2023 , 03:30am That’s why I want to leave iOS Messages User 1d9c7, 11 Nov. 2023 , 03:31am It changed from $0 to $26 and I have no problem leaving for a provider that would give me that deal iOS Messages User 1d9c7, 11 Nov. 2023 , 03:35am On 10/11/23 was when I signed up and I’m already unsatisfied from what’s happening Abigael, 11 Nov. 2023 , 03:39am What you feel now is totally understandable. This is not what T-Mobile wants you to experience and I do hope that you will give me this opportunity to at least turn over your experience and sort this problem out. [Received] Abigael, 11 Nov. 2023 , 03:40am Let me rectify the numbers, for the line ending 9738 and 9743, this is only charge for $13.12 each since the promotion that is enrolled to is 50% off and your device is free no monthly charge since you have met the port in requirement. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 03:41am But when I ordered my phones it wasn’t 50% off it said $0 iOS Messages User 1d9c7, 11 Nov. 2023 , 03:42am I signed for free phones that why I went with t mobile Jasminnerose, 11 Nov. 2023 , 03:46am If we are not mistaken when we see it here when you signed up this 3 phones are actually on 0 down payment where in you did not pay upon signing in. [Received] iOS Messages User 1d9c7, 11 Nov. 2023 , 03:48am It said $0 monthly and $0 down iOS Messages User 1d9c7, 11 Nov. 2023 , 03:50am And now $13 a month is added