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OPENING/CLOSING/NUDGE SPIEL

OPENING SPIEL

Hello! Thank you for being one of our valued Dashers. This is Karen from DoorDash Support. How may I make your day easier today?

I sincerely apologize for the inconvenience. I completely understand how important this is, let me go ahead and sort this for you. Please allow me 1–2 minutes to check it here.
Called Dx no response Called Dx to confirm the resolution

Please allow me 1–2 more minutes to complete this for you.

I completely understand the urgency, and I just need 1–2 more minutes to check this thoroughly for you.

I understand your concern, and I truly wish I could assist further. However, as part of Dasher Support, we're unable to manually create or adjust schedules on your behalf. Scheduling is managed directly through the Dasher app and must be done by you.

As much I would love to help you out with this concern but we do have limited access here.

Is there anything else I can assist you with?

To make sure I understand correctly, are you experiencing an issue where you’re not receiving any order requests?"

PUSH BACK SPIEL

Since I’ve already provided all the available information regarding your concern, I’ll go ahead and wrap up this chat for now. If you have any other questions or need further assistance in the future, feel free to reach out—we’re always here to help.

NUDGE SPIEL

I want to make sure you have everything you need. If you have any questions or need more time, just let me know.

If you still need support with your Doordash account, you can contact us anytime-we're happy to help! Thank you for contacting DoorDash!

I haven't heard from you. If you still need support with your Doordash account, you can contact us anytime-we're happy to help! Thank you for contacting DoorDash!

Are we still connected? Is there anything else I can help you with? I haven't heard from you and I want to ensure your issue is fully resolved. I’ll reach out by phone to confirm the resolution.

I haven’t heard from you and just want to make sure everything’s okay. I’ll give you a quick call to assist you shortly.

FOR CLOSING SPEIL

Are we still connected?

Anything else I can assist?

Have I resolved your concern?

Have I answered your concern?

Is there anything else I can assist you with?

You're welcome. Is there anything else I can assist you with?

Since I haven't received a response from you. Thank you for contacting DoorDash!

Happy to resolve your concern! I truly appreciate the opportunity to assist you. Thank you for contacting DoorDash!

You're welcome. It was a pleasure assisting you today. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for contacting DoorDash! Have a great day!

It was a pleasure assisting you today. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for contacting DoorDash! Have a great day!

I tried reaching you by phone to confirm if your concern has been fully resolved, but you were unavailable. If you still need assistance, you can always reach out to us through the Dasher app or our support line, we’re happy to help anytime. Thank you for contacting DoorDash, and stay safe!

Since I haven't received a response from you and my attempt to call was also unanswered, I understand how busy things can get! To ensure we can support other Dashers, I will be making myself available to assist other customers for now .If you still need help, please don't hesitate to reach back out we're always happy to assist. Thank you for contacting DoorDash!

ISSUE NOT RESOLVE

I know this may not be the outcome you were hoping for, but I truly appreciate the opportunity to assist you. Thank you for contacting Doordash!

Thank you for taking the time to speak with me over the phone. I'm glad we were able to resolve your concern. If you have any further questions or need help with your DoorDash account, feel free to reach out. Thank you for contacting DoorDash!

I tried contacting you by phone to assist you better, but was unable to reach you. If you still need support with your DoorDash account, you can contact us anytime — we’re happy to help!

Thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime. Thank you for contacting DoorDash, and have a great day!

EMPATHY

I’m sorry about that. I completely understand your concern, let me go ahead and sort this for you. Please allow me 1–2 minutes to check it here.

I appreciate your patience, and I’m truly sorry for the inconvenience. I’ll handle this for you right away just a moment please.

I understand that this has caused a lot of inconvenience, and I want you to know that your concerns are completely valid.

TROUBLESHOOTING

I'm sorry to hear that you're unable to dash. No worries—since you have me here, I'd be happy to assist you with that. Please try our basic troubleshooting steps, which often help resolve this type of issue. Please try these basic troubleshooting steps; they have helped a lot of Dashers with this type of concern:

"CAN'T GET ORDERS" I understand how important it is to stay on top of your deliveries, and I appreciate your dedication. Let me sort this out. Please allow me one to two minutes.

Just to clarify, orders are automatically assigned and appear in the app based on availability and system routing. We're unable to manually send or hold orders on our end. I know this might feel limiting at times, but this setup helps ensure a smooth and fair experience for all Dashers.

Thank you for your patience! I completely understand how frustrating it is to wait for orders when you’re ready to work. After checking your account, everything is working perfectly on your end; however, order volume in your current area is unfortunately very low right now. I recommend heading toward a nearby Hotspot or checking back during the next meal rush. We appreciate you being out there!

I'm really sorry to hear that, and I understand how you're feeling. Upon checking on my end, the area you scheduled has a low volume of orders, which is why you weren't receiving many orders.

SCHEDULE

Thank you! Please stay on the line while I process this.

Sure, I'm happy to assist you. May I know the date, time, vehicle type, and starting point?

Thank you for your patience! I have successfully scheduled the dash for you. Is there anything else I can assist you with?

Thank you for your patience! I have successfully scheduled the dash for you. Have I resolved your concern?

Thank you so much for your patience. The schedule you preferred has been successfully plotted. Please refresh your app to view the updated schedule. Is there anything else I can assist you with?

Please give me a moment while I check if there is availability or an open slot in your starting point so I can schedule a dash for you.

1099

Thank you for your patience! By January 31, eligible Dashers who earned more than $600 during the year will be able to view, save, export, or print their 1099 PDF report from the Earnings tab of the Dasher app by tapping ‘View payout details’, then ‘Tax documents’, and using the dropdown to select the desired year.

Please note that you will only receive a 1099-NEC if you earned $600 or more during the year. If you do not see the ‘Tax documents’ feature, update to the newest version of the Dasher app.

Due to recent No Tax on Tips changes, your DoorDash tip income will be reported separately from your 1099. You’ll receive this information via email from DoorDash by January 31.

I also sent you an email regarding the steps to obtain the 1099.