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  1. Inquiry: customer called in regarding stove
  2. Symptom Description: looking for a replacement parts defective hinges of the stove
  3. Provide error code if present:NA
  4. Troubleshooting provided:
  1. Outcome: RESOLVED
  2. Resources used (paste links used):
  3. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N = N
  4. Additional comments or customer response: Name: FRANCO BERARBI Model Number: NV51K7770DS/AA Phone Number: 4169935436 Serial Number: 0E8Z7DCR400025Z Place of Purchase:
  5. NCP Parts Needed: NA
  6. HRM Result:
  7. Sprinklr Case ID: #340337265 Ticket Number: 2330272880

======================================== 4184169449

  1. Inquiry: customer called in regarding stove warranty
  2. Symptom Description: regarding a warranty of the stove
  3. Provide error code if present:
  4. Troubleshooting provided: To proceed with the pro-rated refund offer for the Samsung stove, follow these steps:

Verify Warranty Status

Check if the product is under warranty and if the claim is eligible for a pro-rated refund. Submit Claim

Log in to your Samsung Account at (Samsung Account)(https://www.samsung.com/ca/samsungaccount/). Navigate to My Account > My Offers. Locate the eligible pro-rated refund offer and fill out the online claim form. Await Confirmation

After submission, you will receive a confirmation email with further instructions. If the offer includes a third-party voucher code, it will be sent once your purchase is verified (up to 30 business days). 5) Outcome: provide the steps how to check the pro-rated refund 6) Resources used (paste links used): agent co pilot 7) Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N 8) Additional comments or customer response: Name: Matt Dines Model Number: NE59J7630SS/AC Phone Number: 7097491504 Serial Number:0C8R7DDH100749N Place of Purchase: 9) NCP Parts Needed: 10) HRM Result: 11) Sprinklr Case ID: #340370195 Ticket Number: 2330274900

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  1. Inquiry: customer called in regarding stove

  2. Symptom Description:

  3. Provide error code if present:

  4. Troubleshooting provided: = inform customer that visit website to purchase the plastic cover for the dial button of stove. = provide the website he may visit

  5. Outcome: resolved

  6. Resources used (paste links used): AGENT CO PILOT

  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N = YES

  8. Additional comments or customer response: Name: Ross Abbott Model Number:NE6///38711 Phone Number: 7092189408 Serial Number: Place of Purchase:

  9. NCP Parts Needed:

  10. HRM Result:

  11. Sprinklr Case ID:340387007 Ticket Number: 2330276194 =========================================

  12. Inquiry: customer called in regarding dryer

  13. Symptom Description: dryer is not producing any heat clothes were not drying

  14. Provide error code if present:

  15. Troubleshooting provided: = advise customer to call us back once he was already with the unit to guide him for the troubleshooting steps

  16. Outcome: customer will callback

  17. Resources used (paste links used):

  18. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N

  19. Additional comments or customer response: Name: Stephen Trerney Model Number: Phone Number: Serial Number: Place of Purchase: Home Depot

  20. NCP Parts Needed:

  21. HRM Result:

  22. Sprinklr Case ID: #340450401 Ticket Number: 2330282248

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  1. Inquiry: customer called in regarding dryer
  2. Symptom Description: she notice that the dryer has a lint in fuzz's left on the close after the cycle is done
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Before every load, ensure the lint filter is cleaned. = customer said its cleaned For lint-producing fabrics, clean the filter during the cycle. = she only using 3 loads as per customer said. Dry lint-producing fabrics (e.g., fuzzy towels) separately from lint-trapping fabrics (e.g., black linen pants). = she only using pants hoodie socks and shirts Check pockets and clean the drum

Thoroughly check pockets before drying. Remove lint inside the drum before starting a new load.= there was no lint

Check and clean the debris filter

Open the washing machine's front panel. Remove the debris filter and clean it thoroughly. Inspect the drain hose

Ensure the hose is not clogged or kinked. = the drain hose is not clogged Verify the hose length is between 6-8 inches to avoid siphoning.

= i put the call on hold ask permission to the customer agreed but customer disconnect the call.

  1. Outcome: provide all troubleshooting steps
  2. Resources used (paste links used): agent co pilot
  3. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES
  4. Additional comments or customer response: Name: Kim Leitch Model Number:WA54CG7150ADA4 Phone Number: 7806038006 Serial Number: 0LCQ5DDYA03309Z Place of Purchase: Brick
  5. NCP Parts Needed:
  6. HRM Result:
  7. Sprinklr Case ID: #340495168 Ticket Number: 2330286912

========================================= 2330152159

1.) Inquiry: CUSTOMER CALED IN REGARDING THE UPDATE OF THE TICKET NUMMBER 2330152159 2) Symptom Description: washer water leakage 3) Provide error code if present: 4) Troubleshooting provided: customer is frustrating because he didn't get any response regarding the ticket previous representative promised that he will get an update after the technician repaired the washer there was a damage on the floor = inform customer that we don't have any compensation regarding the damage on the floor of 5) Outcome: customer disconnect the call 6) Resources used (paste links used): 7) Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N 8) Additional comments or customer response: Name: George Amaral Model Number: WA50M7450AW/A4 Phone Number: 4374324113 Serial Number: 0EPR5DDN200198F Place of Purchase: others 9) NCP Parts Needed: 10) HRM Result: 11) Sprinklr Case ID: #340564829 Ticket Number: 2330298213

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  1. Inquiry: customer called in regarding washer
  2. Symptom Description: the power of the washer went OUT AND THERE IS NO LIGHT and the door is locked
  3. Provide error code if present:
  4. Troubleshooting provided: = probing question regarding the issue
  5. Outcome: customer disconnect the call
  6. Resources used (paste links used): agent co pilot
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: CHAO SUN Model Number: Phone Number: 6049680608 Serial Number: Place of Purchase
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID:#340580503 Ticket Number: 2330297959

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  1. Inquiry: customer called in regarding fridge
  2. Symptom Description: there was a noise on the fridge
  3. Provide error code if present:
  4. Troubleshooting provided:

Check the Evaporator Fan Open one of the doors. If the noise stops, it is likely coming from the evaporator fan inside the fridge. Service inspect the Compressor or Condenser Fan If the noise continues when the door is open, it may be coming from the = the noise stop when the door is open compressor or condenser fan at the back of the fridge.= customer said its okay Ensure the refrigerator is level and stable. Check if the water line is secured and not rubbing against the fridge body. 5) Outcome: doing troubleshooting customer said he will call back 6) Resources used (paste links used): agent co pilot https://asksamsung.com/content/C33000072919-en-ca Buzzing, Snapping or Humming Noise from refrigerator 7) Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N 8) Additional comments or customer response: Name: Medhanie Teklehaimanot Model Number: RF28R7201SR/AA Phone Number: 5198974838 Serial Number:ob2c43br800125x Place of Purchase: 9) NCP Parts Needed: 10) HRM Result: NA 11) Sprinklr Case ID: #340600315 Ticket Number: 2330300837

both 4 years ago

  1. Inquiry: customer called in regarding the stove
  2. Symptom Description: its made a loud popping sound nothing on its working there was a loud bang and a big spark
  3. Provide error code if present:
  4. Troubleshooting provided: Check the cause

The sound may be normal due to metal heating and cooling during cooking or self-cleaning functions. If the stove is not working, it may not be related to the sound. Verify operation

Ensure the stove is properly plugged in or turned on. Check for any visible issues or error codes on the display. = ADVISE THE CUSTOMER THAT THEY NEED TO CALL THE CANADIAN APPLIANCE REGARDING THE EXTENDED WARRANTY

  1. Outcome: PROVIDE troubleshooting customer doesn't want
  2. Resources used (paste links used): agent co pilot https://asksamsung.com/content/C33000067088-en-ca
  3. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  4. Additional comments or customer response: Name: Joseph Bugeja Model Number: NE63T8951SS/AC Phone Number: 4164074399 Serial Number: 0HKM7DCW600291B Place of Purchase: Canadian appliance
  5. NCP Parts Needed:
  6. HRM Result:
  7. Sprinklr Case ID: #340616866 Ticket Number: 2330302322