JUMP ON DEMAND

JUMP! On Demand program Page ID: b9ac9

Latest page updates

June 21, 2023: Updated content in support of CRP key launch.

October 4, 2022: Updated JUMP! On Demand (JOD) with device turn in details.

August 13, 2022: Updated that TFB accounts are eligible for JOD if the order is placed in-store or through consumer systems.

Use this page to determine JUMP! On Demand eligibility details, qualification details for customers, and restrictions.

On this page:

JUMP! On Demand (JOD) Restrictions Channel Support JOD & Device Protection Risks of no/third party insurance Connecticut JOD Insurance Requirements Credit risk profile Down payments and monthly installments Ineligible plans and services Device Availability Employee Accounts

JUMP! On Demand (JOD) JOD offers qualified customers credit that can be used to lease devices for up to 18-months instead of purchasing a device at full-cost.

JOD customers are not financing the full device cost, which is why they have lower monthly payments than EIP and JUMP! financed purchases. During the lease, T-Mobile owns the JOD devices. JOD customers can upgrade to another JOD eligible device up to once every 30 days. The 30-day counter begins on the day they receive the device. The 18-month lease agreement restarts with every new upgrade. JOD customers cannot upgrade to the exact same device. It must be a different device model or memory size. For a JOD upgrade, customers must turn in their current device to a T-Mobile store within 14 days of receiving their new devices. The original lease balances will not be forgiven until the original device is returned. Customers will continue to be billed for the original device until the device turn-in is completed in Retail. JOD devices are eligible to be unlocked for international travel only, provided they meet the requirements. There are no SOCs associated with this program. At the end of the 18-months customers can choose to pay a lump sum that equals the remaining purchase price after any down payment and the 18 month installments. See End of lease options: JUMP! On Demand. Restrictions Leased devices can not be used as trade-ins as the customer has not paid off the device. Customers with EIP must pay off the device balance before upgrading to JOD. Once a JOD lease is canceled, it cannot be reopened. This includes leases that have been closed for non-payment. Extra or partial payments are not supported on JOD leases or POIP. Lease buyouts and POIPs may only be paid off in full. Employees should never discuss customers' specific credit details. Leases cannot be transferred between accounts including BAN to BAN moves or CORs. All charges apply to bills that end when the original BAN is closed. JOD bills to the original BAN when that account remains active. Customers cannot have both JUMP! On Demand and JUMP! on the same mobile number, once a JUMP! On Demand upgrade is ordered JUMP! SOCs will be removed. TFB: Business accounts are not restricted from JOD, but TFB systems do not allow for lease pricing. Micro customers who order in-store or through consumer systems can get JOD. Channel Support Initiate JOD lease: Care, Telesales, Retail and Virtual Retail JOD Upgrade: Care and Retail Lease Early Termination: Retail Only Lease Buyout: Care and Retail JOD & Device Protection Device Protection is not included with JOD, however Device Protection feature with T-Mobile is encouraged. For damaged or lost devices covered by insurance, customers must first process claims and then wait for their devices to arrive before they can complete the turn-in. For damaged devices not covered by insurance, customers will be subject damage fees depending on the condition on the device as part of a lease end/termination or JOD turn-ins. Risks of no/third party insurance Customers choose a third-party vendor for insurance and file a claim and receive a replacement device, they will need to contact us to update the IMEI. The same make/model must be returned to T-Mobile at the end of the lease. Third-party insurance may not provide the same make/model as a replacement. For lost devices not covered by insurance, customers will be responsible for the full cost of the device as part of a lease end/termination or JOD turn-ins. This includes the full 18 months leased amount and POP injection charge. JOD devices will be assessed when the devices are turned in at Retail, damaged devices will incur a fee based on the device condition. Customers are required to pay for the sum of the assessed damages fees at the time of turn-in. Damage fees can potentially stack up. If a returned devices have all three damage types (cracked screen, liquid damage, does not power on), customers could be billed up to $150 on Tier 1, $300 on Tier 3, and $1200 on Tier 5. Damage fees by device type

Device Tier Device Damage Fee Tier 1 $50 Tier 2 $75 Tier 3 $100 Tier 4 $250 Tier 5 $400 Tier 6 $600 Connecticut JOD insurance requirements As a result of Connecticut law, customers are required to purchase insurance for all leased devices. This insurance can be purchased from T-Mobile or from another provider of handset insurance. If a Connecticut JOD customer requests to remove their device protection feature, advise them that their current feature or another insurance product is required with their lease. If a Connecticut JOD customer does not have a P360 feature it can be added outside of a qualifying event. Apple Care services cannot be added outside of a qualifying event and the feature is not required for Connecticut JOD customers. See the talking points below for how to speak to specific Connecticut customer scenarios. Connecticut customer talking points Customer purchasing a device on JOD

"You are going to love your new device. By purchasing your device on Jump On Demand, you are able to upgrade devices every 30 days. Our Protection 360 product gives you full warranty and incidental protection, McAfee Mobile Security protection on your device, and even free screen protector replacements. Since you're purchasing your device on JOD in Connecticut, T-Mobile requires you to purchase insurance. Would you like me to get you set up with our amazing device protection or will you be purchasing another insurance product?" Customer objection: I’m going to pass on your insurance option and just get the device. "I completely understand that you weren’t planning on purchasing insurance with this device. Jump On Demand is a lease product, where T-Mobile owns the device until it's paid off and T-Mobile does require Connecticut customers on leases to purchase insurance. Would you like to purchase this device with Protection 360, another company’s insurance product, or would you like to purchase the device on our JUMP! Program?" Customer 2nd objection: Nope, I want the device and nothing else. "I absolutely want to get you into the device you want and I can sell it to you without T-Mobile’s insurance as long as you get it insured through another provider." Customer requesting to remove device protection

I absolutely understand wanting to get the best value and to only pay for services you are getting value out of. Our P360 product gives you full warranty and incidental protection, McAfee protection on your device, and even free screen protector replacements. Also, since this device was purchased through our Jump on Demand program in the state of Connecticut, T-Mobile requires the device to be insured. Do you have coverage from another company for your device?

Customer adding P360 for first time

You are going to love our Protection 360 product! It includes full warranty and incidental protection, McAfee Mobile Security protection on your device, and even free screen protector replacements. Normally, I could not offer it to you outside of the 30 day eligibility window, but since you purchased your device through our Jump on Demand program in the state of Connecticut I’m able to get you taken care of. Let’s look at screen protectors and cases to further protect your device.

Credit risk profile Well-qualified customers pay lower capital cost reductions and have a higher amount for their monthly payments. Less-Qualified customers pay higher amounts due up front based on the devices they choose and a lower amount for their monthly installments. Less-qualified customers will automatically be moved to Well-Qualified when requirements are met. See Smartphone Equality. Down payment and monthly installments Customers will get the best offer available to them for the device selected. ECA and MPEC limits apply and customers can only finance up to their available amounts. Customers who do not have sufficient available credit must pay the difference for their devices up front. Example: Customers who have an ECA of $300 and want to lease a device with a total financed amount of $500 must pay an additional $200 down and finance the $300 over 18 months. This example does not include any additional capital cost reduction (down payment) required based on the customer’s JOD Tier. The monthly payment is determined by dividing the total financed amount, which is not the full device price, including tax by 18 (remaining installments). Sales tax at time of purchase is calculated based on the amount due upfront only. Lease installments that appear when processing JOD orders do not reflect applicable taxes and fees. Tax on the total financed amount is included in the monthly payments. Customers on tax inclusive plans will still be charged tax on the JOD monthly lease payments. Depending on the device, the amount due up front will be increased by a variable amount. Example lease payment

Prices are examples only and do not reflect current pricing.

Full retail price = $600.00 Purchase Option Price = $200.00 Tax rate = 9.5% Amount due up front = $0.00 Total Lease Amount = (FRP - purchase option price - capital cost reduction) + Tax = $438.00. Monthly payment = (Total Lease Amount / Term) $24.33 for the first 17 months and $24.39 for the 18th payment. ($438.00 divided by 18 months). Since the financed amount is not equally divisible by 18 months, the final payment is adjusted to account for the remaining amount. Example amount due at signing

Prices are examples only and do not reflect current pricing.

Amount due up front = $0.00 Tax rate = 9.5% Due at signing = (Capital cost reduction + (Capital cost reduction x tax rate)) = $0.00 Ineligible plans and services No Credit Check (SCNC) and prepaid accounts Classic Individual and all other retired or ineligible rate plans Accounts with foreign billing addresses (including Army post offices and Armed Forces Pacific) Open extended payment arrangements (EPS) JOD only applies to devices. Accessories, account charges, and other purchases are not eligible. Orders made through TFB systems. Accounts must be current and cannot be delinquent. Delinquent, ladexed, voluntary/involuntary suspended accounts (except lost/stolen) have their (Equipment Credit Available) ECA set to $0. The ECA will restore once sufficient payment has posted. Suspensions at the line level do not impact the ECA. Accounts suspended for lost/stolen may participate in lease options. ECA is available immediately once accounts are restored from military or seasonal suspend. Device availability Not all T-Mobile devices are available on JOD and the devices that are available can change at any time. T-Mobile Certified Pre-Owned (CPO) devices are not available on JOD Customers and employees can purchase one JOD device per line, with up to 12 lines on each account. Smartpicks devices JOD includes several low-cost Smartpicks devices, reduced fees for accidental damage. Some devices may only be available in Retail locations. Always lead with JOD as Smartpicks devices offer low out of pocket costs and are a great option for value shoppers. Select devices like Smartpicks may be available for $0 down. Device availability is subject to change. Flagship devices May include new, high end devices, such as new and recent iPhones and Androids. Due to the tremendous value offered with many of our EIP promotions the ability to qualify for those promotions and the ability to own the device outright, reps are strongly encouraged to position the benefits of the EIP product before offering JOD for flagship devices. Employee accounts Employees may not be eligible for $0 down on our most expensive premium flagship devices. We do not run credit on our employees to qualify for an account. Employees will still be eligible to get our most expensive devices at one of our lowest down payment tiers and will continue to be eligible for $0 down on most devices.