Warranty Services

pcsupport.lenovo.com

Warranty - a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.

WARRANTY COVER - Lenovo hardware product that you purchase is free from defects in material and workmanship under normal use during the warranty period. The warranty period starts at the original Date of Purchase as shown on your receipt or invoice or as may be otherwise specified by Lenovo.

Amazon Authorized reseller - We authorized owner receipt Third party seller - Keep the receipt. We adjust the warranty because its incorrect

Official Receipt / Invoice

1. Logo of the store.
2. Specific Model of the device sold.
3. Purchase date.

What if the customer lost their receipt - Call the amazon ask for a copy of the receipt

International warranty - This warranty automatically applies to selected models of portable devices on selected countries.

• If the machine bought in Saudi C'S called you, get the number of the CSR to assist the C'S

Customer Responsibilities for Warranty Service Before warranty service is provided, you must take the following steps:

• FOLLOW the service request procedures specified by the Service Provider (CSR) • backup or secure all programs and data contained in the product • provide the Service Provider with all system keys or passwords • provide the Service Provider with sufficient, free, and SAFE access to your facilities to perform service Qs: 1. Does your place allow for visitors? 2. Has any of your family travel for last 30days? 3. • Remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, PROPRIETARY information, or personal information, on a product returned or accessed for warranty service. Note: We are not responsible for any lost of the data or the disclosure of data. Use Data Encryption • REMOVE all features, parts, options, alterations, and attachments not covered by the warranty Note: Warranty cover: keyboard, mouse • ensure that the product or part is free of any legal restrictions that prevent its replacement • if you are not the owner of a product or part, obtain AUTHORIZATION from the owner for the Service Provider to provide warranty service Note: We only do Repair/Replace 30days period We deal with the contact person

What this Warranty Does not Cover This warranty does not cover the following:

• uninterrupted or error-free operation of a product Note: Any damages if that happen, Lenovo is not responsible but we can repair and fixed • loss of, or damage to, your data by a product Note: not cover for warranty, need the C'S to back up their files • any software programs, whether provided with the product or installed subsequently Note: Not cover • failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials Note: The warranty not cover the natural disaster • Damage caused by a non-authorized service provider Note: Not cover • failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request Note: AC adapter if damage the machine Not cover • any technical or other support, such as assistance with “HOW-TO” questions and those regarding product set-up and installation 3 click rule Ex. another one, another one, another one • products or parts with an altered identification label or from which the identification label has been removed

Types of Warranty Service

1. Customer Replaceable Unit (CRU) Service

• CRUs that are easily installed by you are called “Self-service CRUs. Easy to replace Note: > Delivery it takes 3 business days of the part. For some parts we will require a customer the defective item. Only in north america When return is required:

1. return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and
2. you may be charged for the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU.

1. On-site Service

• Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. Note: > Our technician do not troubleshoot, Our technician they only do is to replace the part.

1. Courier or Depot Service

• Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping at the expense of the Service Provider. You are responsible for disconnecting the product and packing it in a shipping container provided to you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. The service center will return the product to you at its expense 3Leg depot Repair

1. Lenovo will ship the box to the C'S
2. C'S will ship the computer the Lenovo box, using the box Lenovo shipping and prepaid shipping label that goes with it.
3. After the repair, Lenovo will ship the computer back to the C'S.

If you rather get your machine on our depot facilities on Texas

Depot service facilities US = Houston Texas CA = North bay Ontario

The BOX will take 3 days to arrive our facilities Once receive the computer it takes 10 days, start counting when computer is arrive even the parts are available

1. Customer Carry-In Service

• Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of the product as it sees fit, with no liability to you. Note: Carry your machine to the nearest Best Buy When you go there to best buy you just need to show the screen shot of your warranty proof, Done fixing your machine they will be called you to pick up your machine

1. Mail-In Service

• Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo's risk and expense, unless the Service Provider specifies otherwise. 1Leg Depot

1. After the repair, Lenovo will ship the computer back to the C'S

2. Customer Two-Way Mail-In Service

• Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for return shipping at your risk and expense. If you fail to arrange return shipment, the Service Provider may dispose of the product as it sees fit, with no liability to you 2Leg (Waybill) Service

1. Lenovo will send a shipping label to the C'S via email.

2. After the repair, Lenovo will ship the computer to the C'S

3. Product Exchange Service