Brick and Mortar Stores

Brick and Mortar Stores Normally we want to encourage the customer to shop with us, either on the phone or the web, however, there are times when a customer wants to go directly to a shop. ​​

Say something like: “I would be happy to help you but if you would rather visit a brick-and-mortar shop, I can look to see if we have one in the area.”​ (18F - CCO)