Hello! Thank you for contacting TikTok Shop! My name is Grace, how may I help you? Greeting If the concern was mentioned Hello, welcome to TikTok Shop! I am Grace. I will be more than happy to assist you! If the concern was not mentioned Hello, welcome to TikTok Shop! I am Grace. How may I assist you today? ************************************************************ I understand that your order is delayed. I apologize for this issue. Upon checking , it is still in transit at the DALLAS shipping partner's facility.. Do you still want to receive the product? **************************************************************** Credit/Debit cards: 7-14 business days PayPal: 1-14 business days Apple Pay: 3-5 business days Google Pay: 3-5 business days Klarna: 2-14 business days **************************************************************** Confirm Shipment time with the seller template Hello Seller, We're informing you that a customer has inquired about a delayed delivery for Order ID: 576483194426200777. Please confirm and update the delivery date for this package within 24 hours. Failure to respond and ensure the delivery date will result in appropriate penalties. Thanks for your understanding and cooperation. Best, TikTok Shop Customer Service Team **************************************************************** S-Cx is stating concern in unsupported language A-asked to state concern in English H-NA **************************************************************** Hello! Thank you for contacting TikTok Shop! My name is Grace, how may I help you? **************************************************************** Thank you for sharing your experience. I am sorry for the inconvenience that this has caused you. Let us sort this out together. *************************************************************** I understand that your order is delayed. I apologize for this issue. *************************************************************** It appears your inquiry may be written in an unsupported language. Our system shows that you have a buyer account linked to the United States (US) and we can only offer English language support to US buyer accounts at this time. If you still need assistance, please respond to this chat in English and we will be happy to help! *************************************************************** -Thank you for confirming. No worries, since you have me in this line, I'm here to help you. Rest assured that I'll do my best to help you. Let me go ahead and check this for you. Please stay on the line with me. Greeting If the concern was mentioned Hello, welcome to TikTok Shop! I am Grace. I will be more than happy to assist you! If the concern was not mentioned Hello, welcome to TikTok Shop! I am Grace. How may I assist you today? S- Cx wants refund because item not received A- escalated to Tier 2 and provided voucher H-need help bec the system does not allow refund **************************************************************** Fulfillment & Delivery - Logistics Fulfillment - Delay delivery order Hi e., We noticed that you dropped off the chat before we had a chance to resolve your issue! Please let us know if you'd like to reach back out to us. We are here to support you! Best, TikTok Shop Customer Service Team *************************************************************** Hello! Thank you for contacting TikTok Shop! My name is Grace, how may I help you? I understand that your order is delayed. I apologize for this issue. *************************************************************** In this case, once you have received your refund, you can reorder this product. **************************************************************** As we haven't heard from you, we'll be closing this chat. If you need any additional support, please start a new chat. We encourage you to participate in our quick survey so we can continue to provide you with the best shopping experience. Thanks for contacting TikTok Shop! Can you please state your concern in English? ************************************************************** no matched label Hi if ever nagkaka prob sa ByteHi you can try to click on the "I dont have a registered account" po sa truu tapos enter nyo lng yung email nyo na may @tiktokuds.com merong code na isesend sa imail nyo need nyo lng yun ilagay and then after non lagay nyo po yung code ulit from Authenticator. Don't know if I explained it clearly haha yun po ginawa ko yesterday when I experienced the same prob. Hello kingkongkangkung, Thank you for letting us know your concern. We understand that you want a refund for your delayed order. No worries we will help you with this issue. A refund will be given to you within 3-5 business days. We will also coordinate with the relevant department to make sure that you have a seamless experience throughout the process. We truly apologize that you experienced this kind of issue with your order. For now, you can sit back and we will take it from here. While waiting for the refund to be credited to your account, I've gone ahead and provided you with a $20.00 voucher to enjoy as a token of appreciation. Please don't forget to go to the coupon center to check the coupon details by following the steps below: 1. Go to your Profile 2. Click on Your orders 3. Select Coupons 4. Check your coupon details under the Unused category Please let us know if there is anything else we can help you with. Best, TikTok Shop Customer Service Team As we haven't heard from you, we'll be closing this chat. If you need any additional support, please start a new chat. We encourage you to participate in our quick survey so we can continue to provide you with the best shopping experience. Thanks for contacting TikTok Shop! *********************************************************&* Hello Customer, Thank you for your time and patience. We are providing a full refund and the funds will be available back to your payment method within 14 business days. At the same time, we will offer you a TikTok Shop voucher worth $XXX(Voucher amount) that can be used towards any purchase made on TikTok shop. Please go to the coupon center to check the coupon details by following the steps below: Go to your ProfileClick on Your ordersSelect CouponsCheck your coupon details under the Unused category Please let us know if there is anything else we can help you with, and we look forward to your next purchase with us. Best, TikTok Shop Customer Service Team ************************************************************** Hi Elaina Marie, Please be advised that I will escalate this to the cross functional team. There has been a system issue. Please let us know if there is anything else we can help you with and we look forward to your next purchase with us. Best, TikTok Shop Customer Service Team