invalid credit card

Hello from Amazon Selling Partner Support,

We appreciate your effort in providing the required information and being on top in resolving this issue.

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you are requesting an assistance regarding on invalid credit card. We sincerely apologize for the frustration and inconvenience this may have caused you, I know how important this issue to you and to your business. Rest assured that we did our best to provide you the best resolution regarding this matter.

As per checking our resources, it shows that your credit card is invalid. We highly suggest you to update the existing credit card information or add a new credit card to regain full access to this seller account.

To update credit card information in seller account:

• Go to Settings, and click Account Info. • From Payment Information, select Charge Methods. • Click Replace Charge Method for the credit card you would like to replace, and select the store where you would like to assign a new charge method. • Select an option to either Add a new credit card, or select a card that is already available in Seller Central. Enter the requested information exactly as it appears on your credit card statement.

In addition to that, here are some reasons why "Credit card listed as invalid":

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

• The number you entered should match the number on your credit card. • The billing address you entered should match the billing address on your credit card statement. • The CVV code you entered should match the code on your credit card. • The card expiration date should be at least 6 months from when you add the card. • The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet). • The card should not be a prepaid, virtual, or gift card. • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided. • The card should have adequate credit limit to pay for the charge. • If you were asked to enter a unique security code by your financial institution, the code you entered should match the code sent to the card holder via SMS, email, or token.

For more information, kindly visit the Help page below:

Update credit card information: https://sellercentral.amazon.com/help/hub/reference/G202131360

Add, delete, and verify your credit card information: https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC

It was a pleasure assisting you today, have a nice day ahead!

🍦 Critical Information: the seller reopened a case regarding on their invalid credit card 🍦 PWF followed: Account Settings Account Details Update Account Banking/Credit Card Info 🍦 TOOLS/SOP used: 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review