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OCADO: 5995650112 INSTA:  4153608364 / 8883761099 / 18882467822 (CS) KCRC:   8665448062 Pharma:    8554892502 (INT) Pharma (Confirm): 5995672546 / P171 / store credit 5000. Covid:  18662115320 SHIPT:  8775571484 SHIP:   8055022500 Jewel:   18004575977 Language line: 8668743972 - ID 712715 code: 1101 Grievance:   18006894609 Help desk: 8009528889 Store concern: 8009528889 HRSS 8773733397 Kroger 8005764377

Profanity: I understand and please be understand, that I can address your concern and I’m happy to look for possible solutions here, however, if you continue to speak in this manner, I’m unable to help you and will disconnect this call and you may call us back once you are ready to communicate.

BAD EXPERIENCE: So sorry for happened and thank you for bringing this to our attention, Rest assured that I will share your feedback/experience with the store leadership and management and if additional information is needed, they may reach out.

MAILER’S: Customer will receive a mailer together with the coupon and relevant offers are those who had best communication with the company for example for their shopping habits and aside from that, it’s a system generate and it’s depending on store inventory and availability.

DOWNTIME: We do apologies for the inconvenience. Currently we are having some system updates within our system and there might be a delay in resolving your concern. For further assistance, please feel free to call us after an hour or two. Thank you for your understanding.

Educate the customer that we are not providing refund for coupon or sale price is not apply, however what we can provide is store credit - customer ok // successfully added ,p40

GHOST CALL - Since I'm not hearing any valid response in the other line I have to disconnect the call, thank you for calling Kroger SERVISE ESCALATION – DIGITAL 30 CASE – STANDARD 04 STORE CREDIT – ECOMM 24 KCRC EPS TRANSFER