Order Summary Page

Information on the Order Summary Page:

The Order Summary page provides a snapshot of the customer’s order.

From here, you can:

• See customer details, order notes, and billing information
• View key order information such as totals, order type, and Passport status.
• Review all order lines, including item details, shipping addresses, dates, and status.
• Access the Related Tasks menu for actions you can take on the order.

This page is the central place to review order details before making changes or resolving issues.

Understanding Arrival Dates in Sterling (SSC):

The arrival date shown in Sterling (SSC) is not always the date you should provide to the customer. Review the Holiday Code column, then click over each speech bubble to see an example and what to say to the customer.

Holiday Code is Blank: Day-Date Item

• The arrival date shown in Sterling (SSC) is accurate.
• You may provide the date shown to the customer.

Example: Arrival Date:12/8/26 Holiday Code: Blank

Holiday Code Shows a Month: Month-Only Item

• Do not provide the day-date shown in Sterling (SSC).
• Tell the customer the item will arrive sometime during that month.

Example: Arrival Date: 12/8/26 Holiday Code: December

Holiday Code Shows a Holiday:

Holiday Item

• Do not provide the day-date shown in Sterling (SSC).
• Communicate the holiday instead.

Example: Arrival Date: 12/8/26 Holiday Code: CH

Lesson Summary:

• The Order Summary page provides a complete view of the customer’s order.

• On the Order Summary page, you can see customer details, order notes, and billing information.

• Always review the Holiday Code before providing an arrival date.

• Order lines on the Order Summary page show products, shipping details, dates, and status, with access to line notes and the Order Line Summary.

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