APP ISSUE

We apologize for the inconvenience. We are currently experiencing an outage that is preventing Dashers from accepting orders. This means that all new orders submitted to our platform will be unsuccessful until the outage is resolved. Our engineers are aware of the issue and are working to restore everything to normal. If your ratings were affected by the outage, our team will work to correct that, and you will receive a notification either in-app or via email. You will get to keep the perfect 5 ratings, and only those that are not perfect will be removed.

Thank you for contacting us. We’d like to inform you that we are currently experiencing app outages affecting some Dashers, where orders may unexpectedly disappear from the app. Thank you for reaching out. We want to inform you that we are currently experiencing a system issue that is causing some Dashers to encounter app problems, including orders unexpectedly disappearing from their end. Our engineering team is aware of the situation and is actively working to resolve it as quickly as possible. If your ratings were impacted by this outage, please be assured that our team will review and correct them accordingly. You will receive an update either through the app or via email once this has been completed. All perfect 5-star ratings will remain, and only ratings below 5 will be removed.

Please send email template Dasher App Outage (2 DAO). Additionally, please see sample error below.