Move forward questions
- Ask the reason for the port out
- Ask the specific line for the transfer pin
- Check the line (in add and remove features) if there's a port protection, remove if there's a port protection.


Steps for the transfer pin.

Make sure the T-Mobile app is on the latest version before attempting these steps.

1. Download or log in to the T-Mobile app .
2. Select Account or More.
3. Select Profile Settings.
4. Select Line Settings.
5. Request a transfer PIN.
6. You will be directed to verify their identity
7. Have the customer select a phone number to receive a text OTP
8. Select Continue
9. Then you will need to enter 6-digit OTP 
10. Select Continue
11. Select Get a transfer PIN.

https://c2.t-mobile.com/accounts/port-out-requests