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OPENING
RELEASED STATUS
Upon checking here, the order is already forwarded to the distribution center for fulfillment, so we can no longer change, modify, or cancel this order. The good news is that our return policy is very customer-friendly so you can return the item in store or via mail with free shipping once you receive it.
EMPATHY
I know this is not what you expect from us and rest assured I have already completed a full documentation here on my end to ensure this will never happen again.
On behalf of Victoria's Secret, please accept my sincerest apologies this may have caused an inconvenience on your end and this is not the best I wanted you to experience while shopping on our website.
For the inconvenience for not meeting up your expectation, I can provide a $10 eGift Card for you to be able to use in your future transaction with us.
ESW
Upon checking here it shows that this is an international order. As much I want to process your refund because I do understand that you did not received your order it just happened that we do have a different department for all the international orders. I recommend that you reach out eShopWorld directly at vs_support@eshopworld.com. Our eShop partners will be able to assist with your order within 24 hours!
NO RESPONSE
It's been a few minutes since I've heard from you. If you need additional assistance, please chat back in or call us at (800) 568-4288. Thank you so much for choosing Victoria's Secret! Have a great day.
LOST PACKAGE
I'm really sorry you did not yet received your package. Rest assured that I'll do my best to help you.
SHORT SHIP
I'm really sorry you did not yet completely received your package. Rest assured that I'll do my best to help you.
SHIPPING ADDRESS
I'm really sorry that your order is in another shipping address. Rest assured that I'll do my best to help you.
APPLYING THE OFFER CODES
I'm really sorry that you're having trouble redeeming the offer code for your order. Rest assured that I'll do my best to help you.
CANCELATION OF ORDER
I'm really sorry that you like to cancel your order. Rest assured that I'll do my best to help you.
REPLACEMENT
I am happy to let you know that the new order for replacement has been process with a new order number, XXXX. You should receive your replacement in no later than 2/15/24. You will also receive an email confirmation within an hour.
REFUND
I am happy to inform you that I have successfully process a refund amounting to XXXX. Your refund confirmation number is XXXX. The amount should reflect on your original mode of payment within 3-5 business days. You will also receive an email confirmation within an hour regarding the refund processed.
NOT YET ELIGIBLE FOR CLAIMS
As per checking here, the package is delivered last 7/21/23. Even though it shows “delivered” it could still arrive. We ask our customers to please wait 7 full business days because we have found that in most of these cases, the original package arrives within the next business day, and you would receive it before we could get a replacement or refund to you. If your package does not come by the end of 7/25/23, please give us a call or chat back, and we will be happy to look into sending a replacement package out or process the refund. We appreciate your understanding!
Doral, Miami dont replace, refund only. Upon carefully checking here the system won't let me process replacement we can only process refund for the package.
Upon carefully checking here I'm unable to pull up your chat to the last rep. I see here in your order that you already 2 offer code, One of these is an order best which means this is already the best offer code to apply on this order. Rest assure that you can still use this offer code: RVCOL0CKVMMVYQ16PS9 until 5/18/2024, We really appreciate your deep understanding on this matter, Atra.
We have a limited access here as we want to give the contact for the Freight Forwarding company we ask that you reach out to for further support. You should know your contact for Freight Forward Company since your shipping address is Freight Forward address.
As much as I love to place an order for you. Due to availability of the item, I am unable to place an order. We really appreciate your deep understanding in this matter, Irina.
I know it is too much to ask on you, but we are unable to place the order on our end if the payment is PayPal due that we are only able to place an order on our end using credit card. Can you place the order on your end, then provide me the order number so we can adjust the price of it and waive the shipping fee, we will also be providing a $10 discount off on that item. Would that work for you?
We are unable to accept Victoria's Secret Gift Cards (including physical, EGCs, MEGC, and MC90s), PayPal, Klarna, Venmo, ApplePay, Apple Wallet, Android Wallet using the PBL