ACKNOWLEDGMENT
I acknowledge your frustration, and I want to assure you that we're taking this matter seriously.
It's completely understandable to feel upset about this situation, and I want you to know that we're here to support you through it.
GET WELL:
That is a thoughtful gift. I'm sure it will help them feel better soon!
SYMPATHY:
I am so sorry for your loss.
ANNIVERSARY: What a special day!