xx

N/A, 02 Jan. 2025 , 10:37am Welcome Christine ! [Sent]

CHRISTINE LARSON, 02 Jan. 2025 , 10:37am I lost my connection

T-Mobile, 02 Jan. 2025 , 10:37am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at https://t-mo.co/privacy. [Read]

T-Mobile, 02 Jan. 2025 , 10:37am Thanks! A live representative will be with you shortly. [Read]

Info [Automated], 02 Jan. 2025 , 10:37am Wait times are longer than normal, a representative will be assigned as soon as they are available. [Read]

T-Mobile AutoMessage, 02 Jan. 2025 , 10:52am We appreciate your patience. We're experiencing high volumes and wait times are longer than normal. Do you want to continue to wait for a representative? Yes, or No. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 10:52am Yes

T-Mobile AutoMessage, 02 Jan. 2025 , 10:52am Got it. Thanks for your patience during our high wait times. We'll connect you to a representative as soon as possible. [Read]

Ericajoy, 02 Jan. 2025 , 10:55am Hi Christine! This is Erica from T-Mobile Messaging, I’m here to help. Thanks for your patience during long wait times! How can I help you today? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 10:56am Hello,
Could you please see my notes from previous session? He said he was going to save it. I lost my connection with the previous person

Ericajoy, 02 Jan. 2025 , 10:57am Yup! Checking on it now. One moment. [Read]

Ericajoy, 02 Jan. 2025 , 11:01am Thanks for holding! [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:02am No problem. Do you understand what I would like to do?

Ericajoy, 02 Jan. 2025 , 11:02am Yes, you are interested with trade in, correct? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:03am Yes. Keeping my current plan & paying $2000.00 towards the new phones

CHRISTINE LARSON, 02 Jan. 2025 , 11:03am I would like the trade in price & the price of the new phones

Ericajoy, 02 Jan. 2025 , 11:06am That is noted, Christine! I'll check further details for you just to make sure. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:06am Ok

Ericajoy, 02 Jan. 2025 , 11:09am I appreciate your patience! For the trade in, there is a qualifying rate plan and trade in value of the device may vary as per make and model. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:09am As noted, we have the iPhones X

Ericajoy, 02 Jan. 2025 , 11:10am Upon checking, we have Apple: $300 off with Trade. And with the iPhone X, you can have up to $150 trade in credits. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:10am What is the $300 trade?

Ericajoy, 02 Jan. 2025 , 11:13am Thanks for asking! That's the name of the promotion, Christine. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:13am So I can not get $300 for each trade in?

Ericajoy, 02 Jan. 2025 , 11:14am Correct, as the trade in value is determined by the trade in device. [Read]

Ericajoy, 02 Jan. 2025 , 11:14am Checking the $1000 promotion, you can switch to Go5G Next! But as per the trade in value of the device, you can get up to $415 trade in credit if you switch to this plan and trade in your iPhone X. May I know if you have further questions on this? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:15am No. I don’t want that plan. I am happy with the 55 plan.

CHRISTINE LARSON, 02 Jan. 2025 , 11:16am Could you please tell me the price for each new phone? iPhone 16 Pro Max, 256gb & (1) 512gb?

CHRISTINE LARSON, 02 Jan. 2025 , 11:16am The colors & would they be shipped overnight?

Ericajoy, 02 Jan. 2025 , 11:18am I understand that you will be keeping the current plan. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:19am Please note my loyalty of over 17 years with T Mobile

Ericajoy, 02 Jan. 2025 , 11:19am Let's check the details one by one, Christine. We truly appreciate your loyalty with us that's why I want to assist you with this earnestly. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:20am Ok

CHRISTINE LARSON, 02 Jan. 2025 , 11:22am As in my previous conversation, I don’t want this to feel like I’m buying a new car. I know exactly what I want & am ready to buy my new phones. If we can’t come to an agreement, I will go straight to Apple & take less for my current phones & just keep my plan

Ericajoy, 02 Jan. 2025 , 11:23am For reference, here is the pricing details for the devices:

iPhone 16 Pro Max 256 GB
Full price: $1,199.99
Monthly: $50.00

iPhone 16 Pro Max 512 GB
Full price: $1,399.99
Monthly: $50.00 [Read]

Ericajoy, 02 Jan. 2025 , 11:24am And the trade in credit of the $150 each iPhone XR can be used as down payment in store or can be applied as a one time credit applied on the bill. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:24am How much is it with $2000.00 upfront? What are the payments then

CHRISTINE LARSON, 02 Jan. 2025 , 11:26am Also what colors are there? And may they be shipped out immediately?

Ericajoy, 02 Jan. 2025 , 11:28am Can you please elaborate what do you mean with the $2000.00 upfront? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:28am I want to pay $2000.00 towards the purchase so my monthly payments will be less

Ericajoy, 02 Jan. 2025 , 11:29am Available colors are: Black titanium, White titanium, Desert titanium, and Natural titanium. And the shipment usually takes 2 business days. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:31am So with $2000.00 paid now, with insurance, what would be my new payment?

Ericajoy, 02 Jan. 2025 , 11:33am I am unable to provide how much it will be but we can check. I'll send a one-time PIN on your line 1744, kindle send once received. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:33am 866544

CHRISTINE LARSON, 02 Jan. 2025 , 11:34am 866454

Ericajoy, 02 Jan. 2025 , 11:34am Thanks! It's verified now. [Read]

Ericajoy, 02 Jan. 2025 , 11:37am Working on checking the payments, Christine. For a moment. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:38am Ok. But I keep losing connection

Ericajoy, 02 Jan. 2025 , 11:39am No worries! We're still connected! [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:40am If I lose my connection again, could you please kindly email me?

Ericajoy, 02 Jan. 2025 , 11:40am For the line 1744, 256GB and what color? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:40am Natural

CHRISTINE LARSON, 02 Jan. 2025 , 11:41am Actually, for the line 1744 I want the 512 GB

Ericajoy, 02 Jan. 2025 , 11:41am Oh. I am unable to assist further if we lost connection as I am only equipped here on chat. rest assured that our conversation is notated, and the next agent will be able to assist. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:41am Natural for both

Ericajoy, 02 Jan. 2025 , 11:42am Got it! So for line 1744, 512 GB and the line 1456 is 256 GB? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:42am The line 1456 will be the 256GB

CHRISTINE LARSON, 02 Jan. 2025 , 11:43am That’s the lowest GB on the 16, correct?

Ericajoy, 02 Jan. 2025 , 11:44am Yup! 256 is the lowest storage available. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:45am Ok

Ericajoy, 02 Jan. 2025 , 11:46am For the down payment on this line 1744, what amount should I put? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:47am $1000.00 for each line

Ericajoy, 02 Jan. 2025 , 11:48am Got it! And we would add a protection plan for each line correct? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:49am Yes ma’am

Ericajoy, 02 Jan. 2025 , 11:49am Since you will be putting $1000 for the down payment, the months for the installment will be shortened but the monthly payment is $50. Are we good to proceed? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:51am I’m putting down $2000.00 total. So the monthly payment for $50.00 will be shorter amount of time, correct?

Ericajoy, 02 Jan. 2025 , 11:51am That is correct, Christine. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:52am And do I pay the $2000.00 to you tonight?

Ericajoy, 02 Jan. 2025 , 11:53am Yup! I'm processing it now. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:53am I’m so sorry! I need to get to bed! I will continue this tomorrow.

Ericajoy, 02 Jan. 2025 , 11:54am You will also have $6.25 credit for 24 months. Please note of this Promo code / Promo ID: P807 / OR21229.

The promotional credits will be applied after 1-2 bill cycles. [Read]

Ericajoy, 02 Jan. 2025 , 11:54am Oh my. Sure thing! How about we finish one order or you prefer to redo it tomorrow? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:55am I have more questions & I am out of time. I REALLY appreciate all your help!! I prefer to finish tomorrow.

CHRISTINE LARSON, 02 Jan. 2025 , 11:56am Will all these notes be available in my account when I come back online tomorrow?

Ericajoy, 02 Jan. 2025 , 11:57am Okie dokie! [Read]

Ericajoy, 02 Jan. 2025 , 11:57am Yes! Our conversation is fully notated, Christine. Thanks for your time! [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:58am Thank you so much Erika!!

Ericajoy, 02 Jan. 2025 , 11:58am Thank you for letting us assist you today! So glad we we're able to help you with checking a promotion for you since you want to keep your plan, provided estimated pricing and initiate an upgrade.

For easier access for all your lines and devices you have on your T-Mobile account, you can download our new T-Life app! [Read]

Ericajoy, 02 Jan. 2025 , 11:59am I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience.

Once again, this is Erica from T-Mobile. Thank you so much for being so nice! Have a great sleep, Christine! [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 11:59am Thank you again! And Happy New Year!

Ericajoy, 02 Jan. 2025 , 12:00pm Happy new year! I hope I’ve expressed my sincere commitment to helping you with this matter. [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 12:01pm Yes I do!! You understand me more than anyone I have chatted with!

Ericajoy, 02 Jan. 2025 , 12:01pm Yay! I'm glad I was able to provide you good experience. Please have a good sleep tonight. [Read]

Ericajoy, 02 Jan. 2025 , 12:01pm Bye for now! [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 12:02pm That promo code link does not work

Ericajoy, 02 Jan. 2025 , 12:02pm Oh! That one is just reference and you will just provide it to the next agent and they will be guided with the promotion we discussed. Cool? [Read]

CHRISTINE LARSON, 02 Jan. 2025 , 12:02pm Cool!

CHRISTINE LARSON, 02 Jan. 2025 , 12:03pm Good night!

Ericajoy, 02 Jan. 2025 , 12:03pm Awesome! I'll not keep you long here so you can get a rest now. Bye bye, Christine. [Read]