CHANGE ORDER-

I understand you’d like to make a change to your order — I’ll be happy to check this for you.

QUALITY ISSUE-

Thank you for reaching out to us. I apologize for your dissatisfaction with (SPECIFY THE COMPLAIN). I would be glad to check on that and make amends with you.

DAMAGE-

I’m so sorry to hear your order arrived damaged. That’s not the experience we want for you or your recipient. Let me take care of this right away.

LATE DELIVERY

I sincerely apologize that your gift did not arrive on time. I would be glad to make an action for you. Let me first pull up your information on our system so that I can make a solution for this.

SOLUTION

Hello, I know how frustrating it was to you but since you have me on the line. I would be more than happy to take care of this right away.

AFTER OPENING AND REASSURANCE SPIEL-

MAY I HAVE YOUR ORDER NUMBER IF YOU HAVE THERE ON YOUR END?

CAN I PLACE THE CALL ON HOLD FOR A MINUTE OR TWO SO THAT I CAN PULL UP YOU INFORMATION ON OUR END AND MAKE INVESTIGATIONS AND A SOLUTION ON IT.

HOLD THE ORDER-
Don't you worry we will do a request to hold the order, and once you are available, we will proceed to the order.

IF THEY ALREADY HAVE A CODE BUT DIDN'T PROCEED

Thank you for reaching out to us. I'm so sorry for having a trouble in placing an order on our end. I would be more than happy to help you with that. First can I have your item number if you have.

IF THE ITEM IS ON SALE, WE ARE NOT ALLOWED TO GIVE A PROMOTION CODE.

FOR
QUALITY ISSUE
DELIVERY ISSUE
DAMAGED ISSUE

SPIEL-
I AM SORRY FOR THE INCONVENIENCE AND THANK YOU FOR WAITING BUT SINCE YOU HAVE ME ON THE LINE. I AM MORE THAN WILLING TO PROCESS A REPLACEMENT TO YOUR ORDER WITH NO ADDITIIONAL SHIPPING CHARGES, WILL THAT BE OKEY TO YOU?

FOR NON-DELIVERY
CONFIRM THE ADDRESS OF CUSTOMER AND RECIPIENT

SPIEL-
AS FOR SATISFACTION, WE ARE WILLING TO OFFER YOU FREE STANDARD DELIVERY SHIPPING.
FOR THE INCONVENIENCE WE ARE WILLING TO GIVE YOU APOLOGY EMAIL AND A 20% DISCOUNT FOR YOUR FUTURE ORDER.