Temp Check

###> Temp Check for underlying concern (to be ask at the middle of your conversation.

-While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?

-While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile.

###> Use this spiel for NPS temp check

-As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?

(If yes)- Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

(If No)- No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here?

###> Use this for mFCR temp check spiel before your recap

-Did we take care of your reasons for reaching out today completely?

(If Yes) - Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today.

(If NO) - No worries and I understand how you feel. I would like to take this opportunity to turn this experience around. May I kindy ask if you have further questions or clarification about your (concern)?