1. Ace- No show tech  threes a lot of trouble in reaching out the customer , the tech said that there were technical issues .  RESO:  transfer to tech

2. Jovi - regarding VI the cx was asking if the phone was already active and working RESO:  Cx was educated regarding the services being active , she sent the Fast pay  . However, she preferred the IVR. Opportunity: offered autopay. 

3. Ann- Price Roll Off : Cx was asking why the bill suddenly went up RESO: Transfer to retention