METRO ADVISEMENT

METRO We provide next-day shipping for authorizations processed before 8:30 PM ET, Monday – Friday. For authorizations between 8:30 PM ET on Friday through Sunday, you may expect your replacement on that Tuesday.Tracking number and shipping details will be sent to your personal email once available, So you know when to expect delivery of the device, you can track it by either using the link provided in the email we’re sending you.

Pending equipment availability, we’ll be sending a (make/ model / GB size) to the shipping address you have provided.

If you have a damaged or malfunctioning device, once you receive your replacement, use the instructions and packaging provided to return your damaged device to us within 15 days to avoid additional fees like NRF (full replacement value of the device.)

APPLE REMINDER : If you have an Apple device the Find My feature before returning it to us. You can do this from your device or visit icloud.com/find on any computer or tablet."

We accept all major credit or debit cards, check over the phone, or you can make a cash payment at your local Metro by T-Mobile store. What method of payment do you authorize us to use to pay your deductible and as security for the unrecovered equipment fee?

Due to extended power outages at the facility managing of shipment, there was a delay in the delivery of your rep. device