Case#:161144223 Order#: N/A Issue: The guest called in because he cant place and order and it says that its currently available Resolution: Team member educated the guest that the item that shes placing is sold out and out of stock. And the team member give the contact number of the manufacturer so the guest can call and ask when the item will be available again.

Ruby Perkins Phone: (870) 333-5625 Email: Email rperkins@mastercraft-lamps.com

Case#:161146668 Order#:9180219322506 Issue: The guest called in because the item that he received is damaged She also mention that the item is spilled. Resolution: The team member process a refund and the guest can keep the item.

Linda krong

Case#:161152230 Order#:41400000145863283 Issue: The guest called in because she wants to the status of her replacement item. Because she received an email that says its already delivered Resolution: The team member educated the guest that her replacement item is still ariving.

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Case#:161155623 Order#: n/a Issue: The guest called in because she wants to place an order and she wants to use the student exclusive 20% off but it is not applicable for the item, and the she ask for a discount for the item, amounting a total of $91.15 and she wants add a new credit card account for the payment . Resolution: The team member helped the guest to place an order and process a 20% discount and the discount amount $17 , So she will pay for only $74.15 . And team member add another visa card to her target account.

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Case#: Order#: Issue: The guest called in because Resolution:

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Case#: Order#: Issue: The guest called in because Resolution:

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Case#: Order#: Issue: The guest called in because Resolution:

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