* New Start / Restart -
Find address first
Then House number try it first 
If no address was found then click the HOUSE icon to Add the address

on adding section just keep pressing TAB

after adding the address click on OCCUPANTS

PRIMARY OCCUPANT CLICK ADD 
-- GOTO FRONTPAGE FOR PUBLICATION CODE(PROBE THE NEWSPAPER THAT THEY WANT)


DirectMl - Mailed offers from our pub
BusPtnr, SCInsert - 3rd party flyers or inserts
Web - website AND email offers
Email - email offers
Telemkt - DO NOT USE


NMT - new pricing version
SUB - weekly rate
SUBM - monthly rate
SUBY - yearly rate
PRO - promo offers


Rate code in CAMPAIGN in the middle if you see this..(LENGTH OF THE PROMO)
A = 12
B = 11
C = 10
D = 9
E = 8
F = 7
G = 6
H = 5
I = 4
J = 3
K = 2
L = 1

VOLUNTARY - IF NO CODE WAS PRESENTED

DO NOT START DIGITAL IN DTI



Sending del location requests ---- OCCUPANT - Modify - Requests - then pop up - (special del location)


BILLING METHOD 
-CLICK AUTOPAY
---CHOOSE WHICH METHOD CX ANTS.

PAYMONTH INFO - ALWAYS MONTH


Vault ID error - card number might be invalid There are cases the system doesn't recognize it if the card is newly issued

​Transaction Declined / Card Declined - possible that the card cannot be charged over the phone (without swiping) or needs extra verification. Ask for another payment option (another card / bank account)



* Payment - LOCATED BESIDE COMPLAINT ICON

BANK DRAFT AND CREDIT CARD FOR THE MEAN TIME

SOURCE - ALWAYS CUSTCALL


* Move
truck icon
search the address first


* Vacation
TEMPORARY STOP
ICON LOCATED LEFT SIDE OF COMPLAINT ICON
SOURCE: ALWAYS CUSTCALL



* Complaints

https://usatoday.zendesk.com/hc/en-us/articles/4412168939031-Complaint-Codes
On sunday - redelivery option
check the time if the date is re-deliverable
REDELIVERY OPTION IS ALWAYS AVAILABLE

NO RE DELIVERY IF CUSTOMER ONLY HAS 2 DELIVERY DAYS

INCOMPLETE PAPER ERROR

not used - tv book
repeat call - report when the paper ws not received on sytart of subscription
file wrong location complaint only if the requests is empty

cant put credit past 14 days need to put in days to extend
if within 14 days then manually put in.



* Notes - notePAD icon
- FOR ANY FORM OF TRANSACTION/GENERAL NOTES / REFUNDS(INDICATE AMT AND REFUND REASON--DEATH,MAIL,ANNUAL)
CUSTCALL
REASON: NOTE



* Credits (MAX CREDIT IS $30 IN GHM)
- payment icon
---payment type: cash
----adjustment-CLICK ADD
PRESS F2
CHOOSE BETWEEN THE ADJUSTMENT CODE (3)
1. BILLING
2. SERVICE
3. PREM ED FEE
4. PAPER STATEMENT FEE

THE REASON ON THE LEFT SHOULD BE NON CASH ADJUSTMENT

YOU CAN MODIFY THE CREDITS BEFORE THE ICON TURNS GREEN




* Billing Transactions - Switching to ezpay, bill address or change of rate code

1.add-bill to address
2.CCaStop
click auto pay(center bottom)
---discontinue auto pay
3. Change of Frequency - del sched change
4. E-bill (bill thru email) monthly - solution to statement fee
5. length - how many months they want for bill

TO CHECK WHICH METHOD THEY HAVE - VISIT SUBSCRIPTIONS TAB THEN AUTO PAY/ BILLING INFO