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06/09/26

                                 RETENTIONS

1 TRAC♥

CID: f9a7c222-88a5-4967-b9a8-4f85cda15dfa Account number: 490633605 Identity of the chatter: AH Name of the chatter: MRS JENNIFER HARRINGTON DPA STATUS: PASSED DPA TIME STAMP: Contact number update status: Verified Email address status: Verified CJM :N/A WO: 70795232 QUERY : Too expensive RESOLUTION: The customer enquired about broadband service options and received two package proposals. After discussing pricing, contract terms, O2 SIM data allowances, and free trial periods for streaming services, the customer selected Option 1 at £27.00 per month for 264 Mbps broadband on a 24-month contract without the O2 SIM add-on. The agent sent contract documentation to the customer's registered contact details. The customer confirmed receipt and authorised order completion. The agent provided a work order number and confirmed the next billing date and amount. The refer-a-friend programme was mentioned but no explicit consent was obtained. BE: Bill Billing Due Amount Run Date Date 1.45 19/09/26 6/10/26 27.00 20/10/26 6/11/26

Agent ID: C1443422 Agent Name: BIEN CARALINAN Package Details: BB Solus (v 02.26) Services Included: M250 Broadband Add Ons: Entertainment Services: New Contract Broadband: 24 Date the Package takes effect: 07/09/2026 The full price of the bundle: 68.0 Discounted price of Bundle: 27.0 Full price of Bundle after price rise: Any TLDs: RIV: £33 off for 24mA and 24 Ct-End 26/08/2028 Any One off charges: 0.0 Number of Additional Outlets: 0 Additional Discounts: Agent Exclusive Discounts: Discover Negotiator: In Retentions Package Change SIM Package: BB Speed: Home Phone Talk Plan: TV Package:

ICOMS Codes:
35 Campaign Add: YR2401132 36 TV Remove: 36 TV Add: 36 TV OTC: 37 BB Remove: L151DA3 37 BB Add: L161DA2,SEGREDA 37 BB OTC: 38 TEL Remove: 38 TEL Add: 38 TEL OTC:

Stream Subscription: ADD: REMOVE:

2 TRAC♥

CID: 63ec5e72-2596-4014-8e71-26374ff8db34 Account number: 562394507 Identity of the chatter: AH Name of the chatter: MRS TRACEY JACKSON DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 10:17:27 Contact number update status: Verified Email address status: Updated CJM :N/A WO: N/A QUERY : Need to give a month's notice cant afford it any more retiring RESOLUTION: The customer requested to cancel all Virgin Media services due to financial constraints. The agent presented two service package alternatives, which the customer declined. The customer opted for 30-day notice disconnection rather than One Touch Switch. The agent confirmed the disconnection date and final bill amount. The agent advised that Virgin Media email access will remain available for 90 days after account closure and that equipment must be returned using pre-paid packaging to avoid a replacement charge. BE: N/A

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CID: 96e6bfc0-fc34-4e61-9997-060f9762759f Account number: 746885901 Identity of the chatter: AH Name of the chatter: MR LEROY ELLIS DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 12:32:18 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 24198150 QUERY : cancellation dont want to disclose, 30 days notice please RESOLUTION: The customer requested account cancellation with 30 days' notice due to permanent relocation. The agent verified account details and confirmed the registered email address. Disconnection was arranged for 30 days from the conversation date with a final estimated charge of £8.93 to be debited via direct debit. The agent provided details on equipment return procedures, including prepaid packaging and potential charges for unreturned items. The customer will retain email access for 90 days post-closure and will receive a return kit within 10 days of disconnection. The direct debit will be cancelled automatically once the account is settled. BE: Bill Billing Due Amount Run Date Date 8.93 22/09/26 7/10/26 Reason Code: CL-MOVING ABROAD

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CID: ea5b65cc-da9b-4d37-a779-32ac79b11fda Account number: 211760202 Identity of the chatter: AH Name of the chatter: MR JAMES FOWLER DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 12:38:52 Contact number update status: Updated Email address status: Verified CJM :N/A WO: 76535777 QUERY : My contract is expiring and I'd like to see what my options are for new plans RESOLUTION: The customer requested a broadband package review and discussed multiple service options. The agent presented Gig1 broadband at £40 monthly on a 24-month contract without TV services. The customer clarified contract terms, cancellation details, and Wi-Fi pod costs. The agent confirmed the package included free Netflix with no setup fees or equipment charges. Contract documentation was sent via email and SMS for review. The customer authorised proceeding with the order. The agent completed the order with activation scheduled for 07/09/26, with the next bill due 05/10/26 at £13.37, including price increases of £4 in April 2027 and £4 in April 2028. The customer was offered a refer-a-friend programme. BE:
Bill Billing Due Amount Run Date Date 13.37 12/09/26 5/10/26 40.00 13/10/26 4/11/26

Agent ID: C1443422 Agent Name: BIEN CARALINAN Package Details: BB Solus (v 02.26) Services Included: Gig1 Broadband Add Ons: Entertainment Services: New Contract Broadband: 24 Date the Package takes effect: 06/10/2026 The full price of the bundle: 86.0 Discounted price of Bundle: 40.0 Full price of Bundle after price rise: Any TLDs: RIV: £33 off for 24mA and 24 Ct-End 26/08/2028, £5 24m disc 24CTE-End 26/08/2028 Any One off charges: 0.0 Number of Additional Outlets: 0 Additional Discounts: Agent Exclusive Discounts: Discover Negotiator: In Retentions Package Change SIM Package: BB Speed: Home Phone Talk Plan: TV Package:

ICOMS Codes:
35 Campaign Add: YR2401132,YR2500731 36 TV Remove: D1TV2,D2PK1 36 TV Add: 36 TV OTC: 37 BB Remove: BBDUM2,DYNDUMD,L151DA6 37 BB Add: L161DA5,NFNWENR,RECON2D,SEGREDA 37 BB OTC: 38 TEL Remove: 38 TEL Add: 38 TEL OTC:

Stream Subscription: ADD: REMOVE:

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CID: e9efd647-3239-4204-b49c-fd467c87f565 Account number: 795424101 Identity of the chatter: AH Name of the chatter: hugh john ingram DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 13:08:36 Contact number update status: Verified Email address status: Verified CJM :C-0609261686 WO: 40002706 QUERY : you seem to have stopped my account RESOLUTION: The customer reported three issues: email access problems requiring technical assistance, non-functional landline service, and concerns about fee increases. The agent presented two broadband package options and the customer selected the £47.00 monthly option on a 24-month contract with 1130 Mbps speeds, declining additional mobile services. The order was completed with contract activation scheduled and payment adjusted as requested. Contract documentation will be sent by post. The agent provided contact details for the Faults Team to address the email and landline issues separately, as these fall outside chat support scope. BE: Bill Billing Due
Amount Run Date Date
4.63 30/09/26 16/10/26
50.50 30/10/26 16/11/26

Any out-of-plan calls (landline) or pay‑per‑view purchases (TV) will be charged additionally That’s it—your order is complete! Your work order number is WO-40002706—please keep it for reference.

Agent ID: C1443422 Agent Name: BIEN CARALINAN Package Details: PH & BB Dual Bundle Feb25 Services Included: Volt 1GB (500-1GB) Broadband, Anytime chatter Add Ons: O2 FULL Tracker Entertainment Services: New Contract Broadband: 24 New Contract TEL: 24 Date the Package takes effect: 07/09/2026 The full price of the bundle: 98.0 Discounted price of Bundle: 47.0 Full price of Bundle after price rise: Any TLDs: RIV: £43 off for 24mA and 24mCTE-End 26/08/2028 Any One off charges: 0.0 Number of Additional Outlets: 0 Additional Discounts: Agent Exclusive Discounts: Discover Negotiator: In Retentions Package Change SIM Package: BB Speed: Home Phone Talk Plan: TV Package:

ICOMS Codes:
35 Campaign Add: YR2500658 36 TV Remove: 36 TV Add: 36 TV OTC: 37 BB Remove: BBPHDM3,DYNDUMD 37 BB Add: SEGREDA 37 BB OTC: VANDUM 38 TEL Remove: 38 TEL Add: 38 TEL OTC:

Stream Subscription: ADD: REMOVE:

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CID: f165e86f-0bd5-4c9a-b593-4b9d9a06cd6a Account number: 14217202 Identity of the chatter: AH Name of the chatter: Donna Arkinstall DPA STATUS: PASSED DPA TIME STAMP:06-09-26 14:16:40 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Switching providers RESOLUTION:The customer requested to cancel Virgin Media services and indicated they were switching providers. The agent verified the customer's identity through security checks and presented two disconnection options. The customer selected One Touch Switch, whereby the new provider will notify Virgin Media of the installation date, and services will cease on that date with no billing overlap. The agent confirmed the final bill will include only charges for services provided, with credits refunded within 45 days. The agent provided information about 90-day email access post-closure, equipment recycling, and support resources. BE: N/A

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CID: 26dc6dee-9eaa-45ae-80d8-7cd2c2389dda Account number: 826285608 Identity of the chatter: AH Name of the chatter: Will Steinhausen DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 15:30:19 Contact number update status: Updated Email address status: Verified CJM :N/A WO: N/A QUERY : Decided to go else where for the service RESOLUTION: The customer requested to cancel a Virgin Media product before receiving it, having decided to use an alternative service provider. The agent completed identity verification and provided the Pre-Installation Team contact number for assistance with the order and cancellation inquiry. The customer confirmed they would contact the Pre-Installation Team. BE: N/A

8 TRAC♥

CID: 435f8f3b-4313-4b7b-9566-ccbee4934341 Account number: 16068203 Identity of the chatter: AH Name of the chatter:MR ANDREW TELFORD DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 16:20:33 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Customer wants to cancel services RESOLUTION: Customer closed the chat before process the One touch switch The customer enquired about cancelling their Virgin Media account due to the provider not offering FTTP services. The customer requires full fibre connectivity. The agent presented two disconnection options: One Touch Switch or 30-day notice. The customer selected One Touch Switch. The agent explained that the new provider will manage the switch, Virgin Media will cease services upon the new provider's installation, and the customer will only be charged for services already provided. BE: N/A

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CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

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CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

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CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

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CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

13

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

14

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

15

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think?

                                            MOVERS

1 TRAC♥

CONTACT ID: aee8c264-d2cb-477d-b1bd-500790061f7f Identity of the chatter: AH ACCOUNT NUMBER 50293502 Name of the chatter: MR RICHARD LETHABY DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 09:25:04 Contact Number Update Status: Verified Email address Status: Verified CJM: N/A WO: N/A QUERY: I have been offered a much cheaper deal through a different provider and my current bill is too high RESOLUTION: The customer reported that after relocating and arranging to move their Virgin Media WiFi service, the WiFi was not working and their account displayed their previous address and showed as disconnected. The agent investigated, requested address details and confirmed the connection date. The agent instructed the customer to check the equipment light colour, which initially showed orange. The agent transferred the equipment to the new address, after which the customer confirmed the WiFi light turned green and internet connection was restored. The agent provided a link to equipment setup assistance and a support telephone number. BE:

2 TRAC♥

CONTACT ID: 261fb893-f443-4772-90e9-c1d99201c562 Identity of the chatter: AH ACCOUNT NUMBER 677922107 Name of the chatter: MR SANDIP GURUNG DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 11:00:40 Contact Number Update Status: Verified Email address Status: Updated CJM: N/A WO: QUERY: Moving house RESOLUTION: TRASNFER TO CUSTOMER CARE// The customer reported difficulty updating their Virgin Media app account after relocating, as the app continued to display their previous address and contract details. The agent confirmed the customer's relocation and verified that their internet connection was functioning properly. The agent collected the customer's new address and contact information and confirmed that the work order for the address transfer had been completed. The agent transferred the customer to a specialist team for further assistance, as the customer was unable to view their new contract in the app profile.

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CONTACT ID: bb0e2b37-67fb-4806-84fc-fb1df0a0377c Identity of the chatter: AH ACCOUNT NUMBER 645105705 Name of the chatter: MS VIRGINIA MARTIN TORREJON DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 15:40:29 Contact Number Update Status: Updated Email address Status: Verified CJM: C-0609262625 WO: 24198606 QUERY: Hello I am leaving my apartment and do not need this services anymore RESOLUTION: Customer idle after discuss the disconnection request consider 30 days disconnection. The customer requested to cancel their service due to permanent relocation. The agent explained the 30-day notice requirement and associated early termination fee of £13.48. The customer disputed the notice charge and raised concerns about previous internet service problems. The agent opened a case for potential refund consideration and arranged disconnection on the customer's move-out date. A final bill of £69.27 will be issued with a credit of £20.78 to be refunded within 45 days. The customer will receive email confirmation of disconnection details and next steps. The agent provided information on email retention post-closure and equipment recycling options. DISCO DATE:06/10/26 BE: Bill Billing Due
Amount Run Date Date
69.27 8/09/26 24/09/26
20.78- 7/10/26 26/10/26
DISCO REASON: CD- NO ADDRESS

4

CONTACT ID: c088b940-c1cc-4f20-a51d-26ab738a069d Identity of the chatter: AH ACCOUNT NUMBER 08016606 Name of the chatter: MRS ANNE AMARA DPA STATUS: PASSED DPA TIME STAMP: 06-09-26 16:34:01 Contact Number Update Status: Updated Email address Status: Verified CJM: N/A WO: QUERY: House move and broadband already active there RESOLUTION: The customer requested cancellation of their Virgin Media service due to relocating to a new property with existing broadband. The agent confirmed the cancellation with an early termination fee of £243.11, disconnection on 19 September 2026, and a final bill of £230.65 payable via Direct Debit on 8 October 2026. The agent clarified the cancellation applies only to the customer's current service. Equipment will be returned via prepaid packaging sent to the customer's new address, with a potential £65.00 charge for unreturned items. The customer will retain email access for 90 days post-closure and will receive a confirmation email with disconnection details. NEW ADDRESS: 90 North Street, BS16 5SF DISCO DATE:19/09/26 BE: Bill Billing Due Amount Run Date Date 230.65 16/09/26 8/10/26 DISCO REASON: CT

5

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

6

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

7

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

8

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

9

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

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CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

11

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

12

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

13

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

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CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON:

15

CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: