I tried my best and I have found the best deal in £47. In this deal you will get the same internet speed which you are currently having now, you will get 1 Gig in this deal. This deal is for 24 months.

I can see that currently you are paying £63.63 but I am offering you the same deal in just £47 with same internet speed, this is the best and last deal I can create from my end, if you like this deal then can we proceed with it?

I do hear you on this, James. If the discounts can be made by us, I am more than happy to provide that for you to help reduce the cost for your services however we are only relying on the available discounts you have on your account. We'd love to keep you as one of our customers but this is the best deal available at the moment. I've checked my resources and what I've offered earlier is already the best affordable. How would you like to proceed?

No pressure, XXX. I just want to help you regarding this and secure the deal I was offered above since it was exclusive on your account from today. Please let me know what you would like to do next, thank you!

(83 is the standard package, 41 what offer X 18 contract)

I understand that. However, I've already exhausted all the available resources and discounts on your account and that is the best package we can have for you. Actually, the standard price of the package is £83 but you can get the discounted price of £41/month, you can save £756 for 18-months contract, and this should not be subjected for price increase this coming April 2025. Shall we go ahead?

====================================================== CX DISSAPOINT ON THE OFFER

Although I know that my words are not enough to appease your disappointment, I can imagine why you feel that way. It’s not our intention to upset you, please allow me to clear things up.

I'm sorry that I failed to give you the desired amount you want, as much as I want to lower the price for you this is given by our system. I hope you understand, XX.

=======================================================

** CX WANTS TO CANCEL BECAUSE OF THE PRICE

I understand that you've found a better deal XXX. But we can assure you the quality of our services. As much as I want to lower the price for you this is given by our system. I’m really sorry to hear that you want to cancel, we know that right now living costs are rising and people’s finances are under pressure, so we are working hard to provide support where it may be needed. I hope you understand. 🙏

WANT A CHEAPER DEAL Thanks for waiting. Upon checking here on your account, you still have 3 months and 25 days in the contract. as of now the best discounts are not available yet. I highly suggest to contact us back again to renegotiate 1 month prior to your contract end date. whilst we are still connected is there anything else that I can assist you with?

I understand, I have checked in your account many times and I am really sorry as I am not able to get the deal of your choice to your account. However before making your mind I would kindly request you to have a word with our customer relation team as they are the only team which have an extended access to check the best available deals you are looking for. As I have already made a note in your account you may not need to repeat your query again our team will assist you with this.

I totally respect that you are looking for a better price/package but the offer I’ve just made is the best I can do and still give you the (level of service, quality, value, etc.) that you’d expect and be happy with. If you can get this somewhere else and it fits within what you’re willing to pay, then I’ll just have to understand and hope that I can work with you next time. I’m here for you now, but the decision is up to you, what would you like to do?

Apologies for the extended wait. I've checked my resources and if you wish to include Sky Sports and TNT Sports in you package with our M350 Fibre Broadband, this would cost £78.12 per month on a 24-month contract. Let me know what you think of this deal?