holds

1019.21636X 4 Pk Sirloin Steaks W/ Garlic Butter

#13A10E

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Hold Voice Script Hello, my name is Rich, calling from Harry and David. Am I speaking with Joe Brennan? Please be advised that this will be recorded for quality assurance purposes.

** Excluded from State: The reason why I called is that the item "" regarding order number "" and this is to be delivered for "" has been put on hold. The item is excluded to be delivered on your state, so I may suggest the "Deluxe Pears, Apples, and Cheese Gift" 13488X or you may suggest what item can be delivered to the recipient's address with a similar price range, or we can cancel/refund the item for you? Whichever works.

** NO INVENTORY The reason why we called is that the item "Classic Pears/Apples/Cheese Gift and 2020 L&S Red Blend" regarding order number 1004103983, and to be delivered for "Linda Placanica", was unable to proceed due on hold. For this to be resolved, the possible resolution I could offer is to replace the item with a greater deal or we can cancel and refund the item back to your original payment method. Whichever works for you.

809: Agricultural Restriction The reason why we called regarding order #, the item "" to be delivered to Matt Holley cannot be processed due to agricultural restrictions, meaning the item cannot be shipped to the specified destination. For this to be resolved, the possible resolution I could offer is to substitute the item with the similar amount of $99.99 or we can cancel and refund the item back to your original payment method. Whichever works for you.

** DATE OF BIRTH The reason why we called is that the item "" regarding order number () was unable to proceed due on hold. For this to be resolved, we need an information of Date of Birth of Jill Andrea Prushiek. Are you able to provide that information today?

customer DOB: recipient DOB:

** PAST DATED OR MISSING DATE The reason why I called is that there is an issue with your order regarding order number (), item is Crab and Shrimp Cakes that was supposed to be delivered around the date of 3rd of December, 2025.

We would like to sincerely apologize if the item did not arrive as you expected, and we would like to make this right for you. For this, we have an offer whether we re-date the item, or cancel the item for you? Whichever works.

** Needed payment information: The reason why I called is there is no payment information attached on this order. May I ask for your payment information so this order can be processed on our end?

** Bank Card Failure: The reason why I called is that there is an issue with your order regarding order number (3041194760). Unfortunately, the payment on file was declined. To move forward with processing your order, we’ll need an updated form of payment, or we can attempt to reprocess the original card. Are you able to provide that information today?

To move forward with processing your order, we can re-attempt to process the original payment information applied on this order. Are you able to provide that information today?

Hold RTVM - Item Issue

Hello, this is Andrei, calling from Harry & David. We were unable to process your recent order, and it is currently on hold. Please contact us to verify your information, as we’re unable to proceed with the issue of your order. You can reach us at 1-800-547-3033 and reference order number(s) (1004664124).