NOVEMBER 14, 2019

9178102926 MARY JANE 900085186 call back tommorrow 3:00-4:00pm 09215466297 MARY JANE BANIEL MALBAS

MARY JANE (LS) REQ FOR CALL BACK LAST NIGHT|ADV WILL CALL AT 3:00PM|TRIED TO CALL BACK BUT SUBS CANNOT BE REACHED|TRIED TO CALL BACK THRICE|MANTUPAR.7-TP

leah 900274784 277457966 119738970

LEA GALVEZ MALIMIT

LEA (lS) CI FOR Bill inq|adv ob|mantupar.7-tp

870272326 jacky

Customer Information Details - CHAN, JILLIAN SO MS. A/C No : 870272326(GT) Service Id : 272385725(GT)

Jacky (SPI) ci for Unli bb bundle inq|adv if they cancel the unli bb bundle there will be a call charges that may credit to theri account|subs acknowledge|mantupar.7-tp

9755604008 900071956 279054164 119738987 elizabeth ROBERTO RAET PANDONG

9613106091|ELIZABETH (MOTHER) CI FOR NO CONX|ACCOUNT-A| NO OUTAGE|LOS-RED|WELL VERIFIED|MANTUPAR.7-TP

Abigail 877350667 Customer Information Details - AGBAYANI, ABIGAIL VIDAD MS. A/C No : 877350667(GT) Service Id : 279016217(GT)

09176304830|ABIGAIL (ls) ci for no conx & NDT|With outage|outage id:2019110540|adv outage spiel|subs acknowledge|adv to monitor|mantupar.7-tp

JB 324790059 9159616605 Customer Information Details - JHOAN'S NET CAFE, A/C No : 873550219(GT) Service Id : 324790059(GT)

9652037448

9176088993 Dominic 900305071 279012490 DOMINIC RODRIGO BARCARSE 119728323

9176088993|DOMINIC (LS) CI FOR termination of the account|transfer to retention dept. for better assistance|mantupar.7-tp

9666700299 900082159 KATH Call Back
SAMUEL JOAQUIN MONTILLA CARLOS

Account/FA number:900082159 Nature/Type of Charges to be credited:GOODWILL Detailed reason why customer is requesting for credit: NONE USE OF INTERNET CONX Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: GOODWILL Bill Period or Bill number where the contested amount is reflected: 4 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable): N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT): PHP 1699.00 (VAT INCLUSIVE) WELL VERIFIED|TALKED ANA (MOTHER) SPI |MANTUPAR.7-TP

900226018 melchor 277549765 CHERYL DE GLORIA EBROLE

MELCHOR (BOSS) CI FOR RECONNECTION FFUP|ADV ALREADY RECONNECTED|ADMIN-A|ADV TO MONITOR|MANTUPAR.7-TP

AGA 9770510281 900022163 119743152

HAJIE BARROT QUITORAS

9770510281|AGATHA (WIFE) CI FOR NO CONX & NDT|ACCOUNT-A|NO OUTAGE|LOS-RED|FOR ONSITE|WELL VERIFIED|MANTUPAR.7-TP

LENDON 9271281161 KYRA 279012473

Customer Information Details - NOCHE, LYNDON VERGARA MR. A/C No : 876368894(GT) Service Id : 279012473(GT)

KYRA (niece) ci for no conx & ndt|With outage|Outage id: 279012473|adv outage spiel|subs requesting for onsite visit|Mantupar.7-tp

9176881857 marisol 900028339 MARISOL LLEGADO SERRANO

MIRASOL (LS) CI FOR TERMINATION OF THE ACCOUNT|TRANSFER TO RETENETION FOR BETTER ASSISTANCE|MANTUPAR.7-TP

9178984679 279465670 Customer Information Details - CASINO, MANUEL PAGDANGANAN MR. A/C No : 860610778(GT) Service Id : 279465670(GT)

AYI (WIFE) CI FOR NO CONX AND NDT FOR 2 DAYS|WITH OUTAGE|OUTAGE ID: 2019110540|ADV OUTAGE SPIEL|MANTUPAR.7-TP

282989549

900109477 MINGJIAN . WU 279057761

9175639777|Alfred (globe store) ci for no conx and ndt|account-a|no outage|for onsite|well verified|mantupar.7-tp

900026426 915 929 5088 MARILOU PEREZ SANTOS 279050564

MARILOU (ls) ci for ndd/idd configuration|adv procedure|well verified|mantupar.7-tp

jonathan 900122881 252334917 JONATHAN BORJA DIALINO

JONATHAN (LS) CI FOR SLOW CONX|ADV STATUS: In Collection since 11/14/2019|ADV TO SETTLE OVER DUE BALANCE|MANTUPAR.7-TP

Account/FA number:900122881 Nature/Type of Charges to be credited: GOODWILL Detailed reason why customer is requesting for credit: NONE USE OF INTERNET CONNECTION Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: GOODWILL Bill Period or Bill number where the contested amount is reflected:BILL NO. 4 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable):N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT): Php 1898.99 WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

BLK 68 LT 3, PHASE 2A, MABUHAY HOMES, Rizal, 1940, PHL jonathan.ngxt9584@globelines.com.ph 119710817

Plan 1899 Go UNLI 20Mbps

9778090325 882341628 Customer Information Details - BERNUS, MARK ANGELO NICO SANTOS MR. A/C No : 882341628(GT) Service Id : 279002209(GT) QAW19100004373