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Hi! This is Marj from T-Mobile. We appreciate your patience in waiting to be connected. As much as I would love to help you, I'm afraid we only have limited access on our end. I hope you felt my sincerity in helping you out regarding your concern. 

Yet nothing to worry, you can contact our customer care department on 1-800-937-8997 and we are available 24 hours a day / 7 days a week for you.

May I please know if there's anything else aside from this?

Thank you so much for patiently waiting, we appreciate your efforts and patience staying here with me. As much as I would love to help you, I'm afraid we only have limited access on our end. I hope you felt my sincerity in helping you out regarding your concern.

Yet nothing to worry, you can contact our customer care department on 1-800-937-8997 and we are available 24 hours a day / 7 days a week for you. We're hoping for your utmost understanding on this one.