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TECHNICAL EMAIL

Thank you for contacting Dun & Bradstreet.

We apologize for the inconvenience this has caused you, our technical team will be communicating with you regarding this issue that we are having on the application process.

For us to continue on our request we'll be needing your cooperation and we request that you to provide the information our technical team need fix and resolve this issue.

  1. Email address

  2. Time of issue with time zone

  3. Browser information

  4. Windows or Mac?

  5. Capture logs from Browser (for this follow the steps below)

Guide to Capture Console and Network Logs from Browsers

For Windows Using Chrome for Console logs From the Settings drop-down menu, select More Tools and then Developer Tools (Ctrl+Shift+I or F12), then switch to the console tab. Replicate the issue and right click on the console and hit save as. This will save the log locally.

Using Chrome for Network logs

  1. To the right of the address bar, click and then More tools > Developer tools. Chrome’s Developer tools window opens.

  2. Click the Network tab.

  3. Enable the Preserve Log check box.

  4. Click Clear icon.

  5. While the console remains open, reproduce the issue.

  6. After you reproduce the issue, right-click any line and select Save all as HAR with content.

Apology for taking too much of your time and having a limited access to assist you further with your concern, but I truly hope you are satisfied to the assistance that I provided and if you have any concern feel free to reach us back. Also, I will be sending you notification if we have any update regarding this ticket for this concern and the case number (33689426) can be used as a reference if you have any more questions or concerns regarding this matter.