NOVEMBER 17, 2019

872928481 Vicky BCC19110004586

Customer Information Details - REYES, FATIMA BUENAVENTURA MS. A/C No : 872928481(GT) Service Id : 279462684(N.A.)

VICKY (SPI) CI FOR PAYMENT POSTING|Php 6982.62|NOV.17,2019|GLOBE STORE|OR#:8496|ADV TAT FOR POSTING|ADV TO MONITOR|MANTUPAR.7-TP

MS.MARIA VICTORIA (niece/spi)ci for billing adjustment | 1st time | GOODWILL|termination JO #:49750418 |voc: "tumawag kami dyan last time para iterminate yung account, inadvise kami ng retention na tapusin nalang hanggang october para wala ng termination fee, naisettle ko na yung pinapasettle ng nung last agent na nakausap ko, sabi nya maadjust naman yung bill kaya kanina nagbayad na ako sa globe store"| amount to be adjusted: 3,391.06 | well verified | ctc: 9275743690| email: calilung.vikki@gmail.com | adv request approval | adv tat 3 working days | mantupar.7-tp

9178905150 874282833

Customer Information Details - IMAD, AMINATH ZAHA MS. A/C No : 874282833(GT) Service Id : 275088338(GT)

Aminath (ls) ci for transfer of location in ref to:PQC19110004416 |adv 3-5 working days|well verified||ctc: 917 890 5150| mantupar.7-tp

9176882277

900183769 Sherlyn BO NA TAN 279434571 119762916 917 827 9888|Sherlyn (friend) ci for no conx & ndt|ics-a|no outage|recurring trouble in ref to:119666455|for onsite|well verified|mantupar.7-tp

9988481860 275081566

Customer Information Details - SANTOS, ADRIAN ROSS LOPEZ MR. A/C No : 874218130(GT) Service Id : 275081566(GT)

09175350613|ADRIAN (LS) CI FOR ERROR OF LL|ICS-A|NO OUTAGE|VOC:"BASED ON MODEM ERROR IS 408, REGISTRY ERROR IS TIMED OUT"|FOR ONSITE|WELL VERIFIED|MANTUPAR.7-TP

|ADRIAN (LS) CI FOR ERROR OF LL|JO #: 50427298|GENERATED SCHED: 10/19/2019 AM SCHED| PREFER DATE: 10/18/2019 AM SCHED|WELL VERIFIED|MANTUPAR.7-TP

ROCHELLE VINTERO BAUTISTA 277939383

ROCHELLE (ls) ci for bill inq|adv ob|adv bill no.2|mantupar.7-tp

ROCHELLE (ls) ci for bill resending|email:rvbautista9@gmail.com|well verified|mantupar.7-tp

Account/FA number:900238921 Nature/Type of Charges to be credited:GOODWILL Detailed reason why customer is requesting for credit: VOC:"UPON INSTALLATION WALANG SINABI NA MAY INSTALLATION FEE AKO NA 1000.00 ANG SINASBI LANG MAGBABAYAD AKO NG 1 MONTH TAPOS WALA NANG IBANG BABAYARAN, DI NAMAN KASI NAEXPLAIN MAIGI YUNG MGA PAYMENT NA MANGYAYARE DITO SA ACCOUNT KAYA NAHIHIRAPAN DIN KAMI MAGSETTLE KASI DI NAMIN ALAM KUNG ANO ANO YUNG NASA BILL" Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: GOODWILL Bill Period or Bill number where the contested amount is reflected: 2 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable): N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT): 333.33 (VAT INCLUSIVE) WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

9756302996 876606540 -10pm CHAN
rrq Customer Information Details - VALDEZ, MICHELLE BARNEDO MRS. A/C No : 876606540(GT) Service Id : 277992228(GT)

Sean (spi) ci for reconnection|adv to call back for tommorrow for retention|subs acknowledge|mantupar.7-tp

09065692577 854062650 JIM PQC19110004976

Customer Information Details - POBLETE, ERLINDA GARCIA MRS. A/C No : 854062650(GT) Service Id : 277465790(GT)

JIM (LS) CI FOR MIGRATION |ADDRESS:#299, PRIVATE E. REYES STREET MANDALUYONG CITY MANDALUYONG CITY . 1550 PHILIPPINES|LM: WELLCOME GROCERY STORE|DOB:08/10/1989|CTC:09065692577|EMAIL:producedbyjimb@icloud.com|adv 24 hrs for facility checking|adv 3-5 working days for completion|well verified|mantupar.7-tp