Shared note

SPIEL

OPENING

Hi there. This is Marc from Rent-A-Center. I’m excited to get you set up. Let me quickly review your order, and I’ll be right back to assist you further. We’re about to make this process super smooth for you.

CADENCE

Hello! This is Marc from Rent-A-Center. We're excited to help you. Please feel free to send us a text message anytime whenever you're available. We look forward to serving you.

Hello! This is Marc from Rent-A-Center. Great news — you’ve been pre-approved and are eligible to rent a product with us! If you're interested, feel free to text us at your convenience. We look forward to assisting you soon.

Hello! This is Marc from Rent-A-Center. I noticed you’ve added a product to your cart — great choice! If you're still interested in moving forward, feel free to text us at your convenience. We have some great deals to offer and would be happy to assist you. Looking forward to hearing from you soon.

NO ITEM SELECTED

Congrats on your approval at Rent-A-Center, (customer name). We noticed you have not decided on an item yet and would love to help you find the perfect match. Our product lineup includes big brand names with new and pre-rented items, all with flexible payment and ownership options. Let us know if you have any preferred items in mind and we'll more than happy to help you.

APPOINTMENT

(Customer's name), I have successfully set you up for an appointment at our store on (date) at (time). You will received a phone call from our store associates so please keep your lines open, if you were not able to received any phone call you can directly contact them using their phone number (phone number). Our store address is (store address).

If I don’t receive a response, I will go ahead and schedule your appointment for today/tomorrow at [TIME] at our store so the team can assist you in completing your order.

Since I haven’t received a response, I’ve gone ahead and scheduled an appointment for you at our store located at [ADDRESS] today/tomorrow at [TIME]. Our team will be ready to assist you in completing your order.

I’m closing this chat for now, but don’t hesitate to reach out if you need any help in the future. Thanks again for choosing Rent-A-Center—your trusted partner for all your needs. Have a fantastic day.

Inactivity

(customer's name), are you still there? It appears that you have gotten busy. Rest assured we are here for you when you are ready to text us. In the meantime, I will close this conversation. Feel free to also contact the store directly during normal business hours of 10:00 AM-6:00 PM Monday-Saturday at (Insert store phone number). Thank you for contacting Rent-A-Center once again this is Marc. We look forward in serving you!

Closing Spiel

We're all set! I will not take any much of your time, again this is Marc from Rent-a-Center. Good bye!

Thank you for your patience and cooperation, (customer's name)! I will not take any much of your time, again this is Marc from Rent-a-Center. Good bye!

Thank you for your time, (customer's name)! I will not take any much of your time, again this is Marc from Rent-a-Center. Good bye!