HP ALL in PLAN

IMPORTANT: Please do not reply. This inbox is not monitored.  Hello Courtney,    Thank you for contacting HP Customer Support and for your interest in the HP All-In Plan. With the HP All-In Plan, you can enjoy hassle-free printing and get all your printing essentials in a single plan. When you enroll, you get a new printer, automatic ink delivery so you never run out1, and continuous printer coverage with 24/7 Pro live support. Plus, if you have a printer issue we can't solve on the phone, we will send you a replacement printer next business day2, at no additional cost, so you can keep printing. All for one low monthly payment.   The best part? You can try it risk-free for 30 days with no upfront costs and no commitments!     Click www.hp.com/us-en/all-in-plan/printers.html?jumpid=ba_us_na_sp_sp_cm000009_co_x_agent0827-aa to get started. Our Support representative will stay on the phone to assist you through the enrollment process.     Printing has never been this convenient. We look forward to welcoming you to your HP All-In Plan!       Sincerely, HP Customer Support HP appreciates your business

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Disclaimers:

1. Based on plan usage, ongoing internet connection to eligible HP All-In Plan printer, valid payment method, email address, and delivery service in your geographic area.
2. HP All-In Plan for printers include next business day replacement for warranty issues. Accidental damage is not included. Service levels and response times may vary depending on your geographic location. Restrictions and limitations apply.
3. 30 Day Risk-Free Period: To avoid monthly fees and the early termination fee applicable to your All-In Plan for printers, simply cancel within the first 30 days by clicking MyAccount and clicking “Cancel” or call 1-866-204-8618. You will be emailed a prepaid return label for your printer and printer cartridge. Your printer and printer cartridge must be returned within 10 days of cancellation to avoid the early cancellation fee applicable for your Plan. You may be charged for the first month if you cancel near the end of the first 30 days, but your payment will be fully refunded.

Mastiff-part of sales console,relevant to cx AI did not accept offer,they cango to email and lcick the link to take advantage of sales offer once click ,generated to sales of rep

cx accept sales offer, then submit, new page will open like so sl info tab, status to completed to close or make it done make sure amount is correct

explain the email ,decline ,make cx aware you will send email to make sure you have the sales offer

platinum-cx who use old printer to get new printer upfront as lease (need to sign up on ii within 30 days) not offered anymore

all in plan-offer on ii comes with printer pre enrollment
cx will choose printer applicable to them, after that they can receive the printer in next business days

sales offer>sales console>if accepted, offer result ,select then submit> sales creation, make sure amount and offer if correct>change status to completed>close

decline: choose on the dropdown for reason>submit email will be sent to cx ,sales offer is still included >offer email consent: yes

make sure you record it correctly

training part 1

use name smile while talking be personal rapport building question

build rapport

pre call smile

AIP words- lack in period

hp aip-printer with ink subs platinum before,after 2 yrs,cx can keep printer on aip, after 2 yrs, they can upgrade their printer (renting/leasing the printer- ) Running out of supplies/ saving 50% - ii printer produced 5 yrs ago will not work well anymore, not the same with upgraded printers printer oow,need to pay for tech fee make cx life easier can process printer in next business days price varies per printer (printer should be selected first, will show up plan) ask cx how they will use printer to recommend right printer after enrollment, cx will receive printer on next business day when cx will sent printer, will receive printer box for return cx can create acc , 1hp aip 1acc will be given 14 days grace period to fix cc issue cancellation printer sent back w/in 30days, refund willbe provided cancellation after 30 days, refund varies make sure rep is connected to cx to get order number to make the sales be valid rollover everytime cx has unused pages will be carried on their next bc cx received replenishment, cx received envelope as well cx not returned the printer ,it will not work need to enroll to another acc to have a new subs ink will still followshipment options cannot nerolled oh hp aip if cx has existing acc trial period 30 days