Sharlene-R

Hi there, I just received my shipment and one of my mugs is broken

12/12 6:50 AM You said: Thank you for contacting Personalization Mall. My name is Claire. I'll be happy to assist you!

You said: I understand that you are reaching out because you received your order with a damaged. I sincerely apologize for the inconvenience. Let me take care of that for you!

You said: For me to address you with your concern. May I have your name, please?

Customer 12/12 6:50 AM

Bot CU said: Sharlene

Bot CU said: Then

12/12 6:51 AM You said: Thank you for verifying, Sharlene. For me to check, can you please provide the order number?

Customer 12/12 6:52 AM

Bot CU said: 1291723568

12/12 6:53 AM You said: Thank you for sharing those details. For verification, could you please confirm the recipient’s name, and the items included in your order?

Customer 12/12 6:53 AM

Bot CU said: Sharlene

Bot CU said: 9 mugs

Bot CU said: With the names that read

Bot CU said: calo Laura Amanda Meghan Marah Victoria Ciara Kayla Kourtney

12/12 6:54 AM You said: Thank you for verifying, Sharlene. Just to clarify, did all of these mugs arrive broken?

Customer 12/12 6:55 AM

Bot CU said: No, just the one that reads Laura

Bot CU said: In purple

12/12 6:57 AM You said: Thank you for clarifying, Sharlene.

Customer 12/12 6:58 AM

Bot CU said: No problem

12/12 6:59 AM You said: I apologize for the inconvenience and I’m happy to provide either a replacement or a refund, whichever you prefer.

Customer 12/12 6:59 AM

Bot CU said: A replacement please

12/12 7:04 AM You said: Alright, I will process this right away, and you will receive an email once the process is complete.

Customer 12/12 7:04 AM

Bot CU said: Great, so a mug that says Laura, in purple

Bot CU said: With the same letter format ?

12/12 7:05 AM You said: Exactly, Sharlene.

Customer 12/12 7:05 AM

Bot CU said: Anyway we can make the inside of the mug purple?

12/12 7:07 AM You said: The personalization options for each item are established to allow maximum flexibility without compromising the overall quality and appearance of the item. For this reason, your request to customize beyond the available options cannot be honored. We hope you are able to work within the stated personalization parameters. Additionally, we would be happy to assist you with alternate personalization suggestions or other gift ideas to accommodate your request.

Customer 12/12 7:08 AM

Bot CU said: Nope that’s ok

Bot CU said: Exactly how I ordered it is ok

Bot CU said: Thank you

12/12 7:10 AM You said: Alright, Sharlene. Is there anything else I can assist you with today?

Customer 12/12 7:10 AM

Bot CU said: Nothing else

Bot CU said: Thank you so much

12/12 7:10 AM You said: Thank you for contacting Personalization Mall. It was my pleasure to assist you today. Please feel free to message us again for any further assistance and have a good day!

Customer 12/12 7:11 AM

Bot CU said: Thank you