REFUNDED BY AMAZON // NO DISPOSITION

Number of SP's Intent: 1 Enumerate the Seller intent: the SP is requesting for reimbursement for the refund authorized by Amazon // the items are not returned to them

Research Done:

• confirmed that the orders are refunded

• the SP' Returnless Resolutions is disabled

  Actionable? - no 
  Information? - yes 
  

Seller Emotion: N/A Seller provided identifiers or documents: Order ID: Skill: M@ , FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Orders FBA Returns and Refunds Post Customer-Receipt

Help page link: N/A SOP link: N/A Was I able to address the SP's Intent?: no

Hello from Amazon Selling Partner Support,

We understand that you are requesting for reimbursement for the refunds authorized by Amazon for the following order IDs you have provided.

There is no Return Authorization for Order IDs:---- And since there are no return authorization, the items from these orders will not be returned to your inventory.

Moreover, for the order IDs----, we have saw return authorization but both units are declined due to Reimbursement Policy.

The items are not eligible for reimbursements for reasons that include the request being made for the wrong store, account status is non-normal, or selling contract does not qualify for reimbursement for these issues.

See the FBA reimbursement policy page for more details:

Reimbursement policy: https://sellercentral.amazon.com/gp/help/200213130