example of pa concern conversation

Hi Melissa, This is Meriel from T-Mobile, how may I help you? Meriel | 01:21am Hi I need to change my payment arrangement I put 40 down yesterday iOS Messages User 00c24 | 01:21am Good morning Melissa. Thank you so much for reaching us out and I do appreciate your time and effort today. It seems that want to reset your payment arrangement.. Nothing to worry, you got me here and I'll be more than happy to help and take care of this for you. Meriel | 01:23am Thank you. I appreciate it iOS Messages User 00c24 | 01:24am Anything for you Melissa. We always do cares to our valued customer like you. Here in T-Mobile , you deserve best service and assistance. Meriel | 01:28am I appreciate so much Especially good customer service from you iOS Messages User 00c24 | 01:28am I understand how hard for us to maintain our finances that we need additional time to pay our bills. Nothing to worry Melissa, I will do my best here to help and get this done to you. Meriel | 01:30am Ty iOS Messages User 00c24 | 01:31am Anything for you Melissa. We always do cares to our valued customer like you. Here in T-Mobile , you deserve best service and assistance.

Kindly give me few minutes here to check and pull up your account. Please stay connected. Meriel | 01:34am K iOS Messages User 00c24 | 01:34am Thank you so much for waiting Melissa. Our goal is to provide you a long term resolution which will ensure that your services will remain active and also to avoid being charge for restore fees due to multiple restoration which will end up being added on your bill and we don't want this to happen.

We understand that you will need more time to be able to make a payment for your account and for us to secure your service and get an extension for you, the system is requiring you to process a minimum payment of $132.94. Meriel | 01:37am I did pay 40 yesterday iOS Messages User 00c24 | 01:40am I totally understand Melissa, I know that you made a payment and it's already reflected on your account. Meriel | 01:45am I really love to help you secure your services. however the minimum amount to be settle today in able for you to keep your services secured. Meriel | 01:48am I know and I’ve been having a problems with this service the Wi-Fi is not good it’s horrible. My phone always keeps hanging up when I talk to somebody but all this money I spend is I should get some type of credit too because you know the service is really bad. iOS Messages User 00c24 | 01:50am I’ve been having a lot of offers from Xfinity. They wanna accept me for cell phone service and it’s way cheaper than what I pay every month. iOS Messages User 00c24 | 01:51am I totally understand Melissa. I really love to help you change your payment arrangement, however due to our system policy that we can only reset the arrangement once the minimum payment already cleared out on the account. In this case Melissa, I'll be gad to help you request this to my higher ups to help you reset your arrangement, since you already made a payment, let me try to request this to my higher ups. How's that sounds? Meriel | 01:57am Ty I appreciate it iOS Messages User 00c24 | 01:57am That's how T-Mobile cares for you Melissa. We always make sure that your satisfaction will be our top priority today. Meriel | 02:03am Ty iOS Messages User 00c24 | 02:03am One moment Melissa. I am now with my higher ups. We will make sure that we can definitely help you with this. Meriel | 02:09am K iOS Messages User 00c24 | 02:10am Appreciate you for all the patience here. There you go, I'm so happy to inform you Melissa that we have successfully submitted our request in regards of your payment arrangement to reset or set up another one. I have also coordinated with my leadership to make sure that our request will be prioritize today. You don't have to be worry, once they confirm and approve our request, you will be notified and will receive a confirmation email for the updates. Normally the process may takes 24-48 hours. May I kindly confirm if this is your best email address, melissanesteruk@sbcglobal.net ? Meriel | 02:14am Yes best email iOS Messages User 00c24 | 02:15am 203-214-0935 best number iOS Messages User 00c24 | 02:16am Perfect! Thank you so much Melissa. Meriel | 02:18am Yw iOS Messages User 00c24 | 02:18am You don't have to be worry now, everything about our request was now taken cared off, all we have to do is to wait about their confirmation so we can able to reset your arrangement. It's my pleasure to help you Melissa. Meriel | 02:19am K ty iOS Messages User 00c24 | 02:20am You're most welcome Melissa. Remember , you're a star customer for us here at T-Mobile. I wish you would appreciate our genuine efforts to help you and you would remember me for this sweet experience.

We at T-Mobile always strive to provide the best ever customer experience to our customer. So before I take your leave, I just want to ensure that you are 100% satisfied with T-Mobile's services and with my assistance today, were we able to do that ? Meriel | 02:22am Yes iOS Messages User 00c24 | 02:22am Thank you so much Melissa. You have made my day. You are Incredibly Amazing. I really wish I would get another chance to serve such wonderful customer like you. It was a pleasure to have assisted you today.

Thank you so much for working with me today. Just to provide you a quick recap, you have contacted us to reset your payment arrangement and once you have a minimum amount on the account, what we've done is we successfully submitted request to help you change your payment arrangement and once they approve our request you will be notified through email to reset your arrangement. Your satisfaction means everything to us. It is always a pleasure to assist you Melissa I always wish that you and your family are always safe and sound.

Again, this is Meriel, your Amazing Expert. Have a wonderful day ahead! Keep safe!

For your convenience and to help you save time, checkout these easy self help options @ https://www.t-mobile.com/customers/self-service

I hope you'll find it helpful! Ciao!