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PA REJECTED BUT WITH $0.00 MINIMUM AND NOT YET SUSPENDED
FALL OFF
I can see here that your payment arrangement is still active and cannot be modified as part of the terms and condition before setting up a payment arrangement.
So once it falls off this could be by ( ), you'll receive a notification on your device via text message or email stating that your payment arrangement has failed and you'll get an option to create a new one afterwards.
You can set up a new one online or send us message to set a new one alright so as long there is no minimum amount needed. If in case it didn't fall off after 2days let us know so we can update your account here. Thanks
CX SAYS : NO, I'VE DONE THIS BEFORE
That’s understandable, I know how important this to you because me personally as a working student I always make sure that I’m always connected with my service. But is just so happened that we are no longer in pandemic and we are going back to normal, at the moment we no longer have the option to change or modify your payment arrangement.
What we recommend today is to wait for your arrangement to fall off and that could be on (date) you can create a new one with no minimum past due balance.
To extend my help i will monitor your account for the next 24-48 hours so you don't get charged for the restore fee as i will have that cover for sure. Would that work for you?
======================================================== PA REJECTED WITH MINIMUM AND WITH PAST DUE 30+ DAYS
Account hold
As per checking there’s no date yet of when the service would be interrupted but to make sure, we will manage your account for the next 24-48 hours for any update and request for account hold Until (date) so we can check all the options for you. Would that work for you?
There's no guarantee. but as I mentioned we will request for an account hold, Account hold will keep your service active until you make your payment :)
CX SAYS : NO !!
That’s understandable and I know how important this is to you because me personally as a working student I always make sure that I’m always connected with my service. But since we are no longer in pandemic our options our options becomes limited.
Requesting for account hold or hardship program will be best recommendation to secure your sercvice because it’s already due for more than 30+ days.
To extend my help i will have your account manage here om my end to make sure that your don't get charges for the restore fee as i will cover it for sure.
======================================================== PA PENDING WITH $0.00 MINIMUM
Thanks for the wait and as per checking your payment arrangement can no longer be modified because it's already ( ) days before the scheduled date.
Our option right now is to remove your payment method and request for account hold to secure your service until (date) this will take 24-48 hours, I will personally give you a call back once done. Shall we proceed?
CUST SAYS YES AGENT: SEND OTP
CX SAYS: NO! I HAVE DONE THIS BEFORE
Agent: That’s understandable, i know how important this to you because me personally as a working student I always make sure that I’m always connected with my service. But is just so happened that we are no longer in pandemic and we are going back to normal, at the moment we no longer have the option to change or modify your payment arrangement.
What we recommend today is to wait for your arrangement to fall off and that could be on (date) you'll receive a notification on your device via text message or email stating that your payment arrangement has failed and you'll get an option to create a new one afterward.
To extend my help i will monitor your account for the next 24-48 hours so you don't get charge for the restore fee as i will have that cover for sure. Would that work for you?
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CX ASKING ABOUT BEING SUSPENDED BEFORE FALL OFF
What I can guarantee is that as long as this payment arrangement is still up then the service won't be suspended. If ever the account gets suspended before making a payment, you just need to set up a new arrangement which in turn will restore the service if no minimum payment amount needed.
======================================================== IMPORTANT REMINDERS AFTER SETTING UP FOLLOW UP FOR CX
MAKE SURE YOU CALL THE CUSTOMER IN TWO DAYS
VISUAL AUDIT: Check if the cust line got suspended if "yes" please cover the restore fee if you promised. (MY QUESTION FOR THIS ONE IS " AM I GOING TO MANUALLY RESTORE ALSO THE ACCOUNT? ")
MEMO: If not suspended: Call the customer but the line is busy-Account only get a 1 day approval , Cust need to make a payment to secure the service. ( MY QUESTION FOR THIS ONE IS " I DIDN'T REALLY UNDERSTAND THIS PART SO NEED TO ASK TL, ANALYN OR AC RE THIS PART )