IDLE CUSTOMERS

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Just checking in if were still connected?

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We haven't heard from you in a while. Is everything okay?

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It appears you have left this chat session as I have not received a response. For further assistance, please re-join chat at a more convenient time where we will be happy to help.

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========CJM I am so sorry about this, Susan. Here’s the case number for your reference: C-231225613. I’m sorry to hear that the resolution did not meet your expectations. Please expect a call/email within 24 to 48 hours for the case. Whilst we're still connected, do you have other concerns that I can help you with?

===== DPA FAILED

Since you’ve reached the maximum number of attempts for security, and we are now unable to access the account. I highly suggest updating first your password thru My Virgin Media then contact us back again after 24 hours to further assist you with your concerns. Is there anything else I can help you with?