opening spiel acknowledge verification are you ordering for urself or for someone else today?ask for the item/ delivery date. Recipient name/shipping address upsell celebrations passport bakery tray sampler. jennifer lee 34 maple ave. chicaco il. for oyur $109.99 Aug 29th. 4000 0000 0000 0002 3178 / 429 Step 1 "Thank you for calling Harry and David, my name is _____. May I help you with an order? Step 2 "I'd be happy to help you with that today. I understand you're calling to place an order with Harry & David. No worries, I'll guide you through the process and make sure we find the perfect gift for your needs." Step 3 Not applicable (Skip this step) Step 4 """For the security of your account, can you please verify your.."" first and last name Street Address Email Address" Step 5 "Thank you for providing that information." Step 8 "(Customer Name), are you ordering for yourself or someone else today?" Step 9 "Option 1: All Occasions | Harry's Gift Box That's wonderful. If you're looking for one of our most popular gifts that's perfect for nearly any occasion, I highly recommend our Harry's Gift Box. It's one of our best sellers because it includes a delicious assortment of premium treats, such as our signature Royal Riviera® Pears, gourmet snacks, and sweet favorites that recipients truly enjoy. Many customers choose this gift when they're unsure of the recipient's preferences because it offers a great variety and provides an impressive unboxing experience. This is only for $59.99. Option 2: Birthday | Birthday Celebration Banquet I'd be delighted to help you celebrate their special day! One of our most popular birthday gifts is the Birthday Celebration Banquet. It's a customer favorite because it combines fresh fruit, gourmet treats, and festive birthday-themed goodies all in one gift. It creates a complete birthday experience and is ideal for sharing with family, friends, or coworkers. Customers especially love it because it feels both thoughtful and celebratory without needing to purchase multiple gifts. If you're looking for a gift that makes a memorable birthday impression, the Birthday Celebration Banquet is definitely one of our best recommendations. This is only for $49.99. Sympathy Occasion | With Sympathy Fruit and Sweets Gift Basket I'm sorry to hear about the circumstances. I'd be honored to help you select an appropriate gift. One of our most thoughtful and popular sympathy gifts is the With Sympathy Fruit and Sweets Gift Basket. This gift is carefully designed to express your condolences in a meaningful way, featuring a selection of fresh fruit paired with gourmet sweets and comforting treats. Many customers choose this basket because it offers a heartfelt gesture of support while providing something the recipient can enjoy and share with family during a difficult time. It's an elegant and considerate way to let someone know you're thinking of them and offering your support. This is only for $119.99" Step 10 """May I have the recipient's name, address and contact number?"" ""When would you like this to be delivered?""" Step 11 May I have your credit or debit card number? Step 12 Get special offer from the Harry and David Website Step 13 "Let me tell you about our Celebrations Passport Program! This yearly membership provides you with free standard shipping and no service charge on eligible products from our family of brands. The annual cost is only $29.99, and membership benefits can start today, including Free Shipping and No Service Charge on this order. Would you like to enroll today? " Step 14 "Is there anything else I can Assist you with?" Step 15 "Thank you for shopping with Harry and David and have a wonderful day."