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I appreciate you for waiting in line XX! I have good news for you. I could see here that your line has a Protection 360 and you can now take advantage of the benefits of having a protection 360. We can actually request a replacement device instead.
For customers with Protection<360>, the warranty is indeed extended beyond the manufacturer's warranty. After the manufacturer's warranty ends, which typically lasts for 1 year, Protection<360> provides coverage for electrical or mechanical issues. This means that if a customer's device experiences such issues after the manufacturer's warranty has expired, they can file a claim with Assurant, our insurance provider, without being charged a service fee or deductible for the warranty exchange.
Please be advised that you will only need to pay $99 once the device was accidentally damaged, $0.00 for the Hardware Service (Mechanical Breakdown) and $$249.00 once the device gets lost or stolen. You may check it on this link: https://mytmoclaim.com/deductible.aspx?lang=en-us
Regarding filing the Claim. All you need to do is to visit this link: https://mytmoclaim.com/?lang=en-us and provide the IMEI of the device and provide the date and time that the incident happened.
After filing the claim, you'll be receiving an SMS notification within 24-48 hours from our Assurant and they're the one that will process the replacement device for you.
In regards to filing for a replacement, only you and Assurant customer care can process it. Just in case you received any error message while trying, you can contact our Assurant Customer Care using this hotline: 1-866-866-6285
Basic Device Protection: This protects devices from accidental damage, loss/theft, and electrical or mechanical issues, but it does not include the many additional benefits of P360.
While the Protection® or P360: The top tier of device protection, which includes the most benefits. See details below. Such as
Accidental damage (includes liquid damage) $29 screen-only repair (eligible smartphones only) Loss/theft Electrical or mechanical issues after manufacturer warranty expires JUMP! upgrades (EIP required) Screen protector replacement McAfee® Security for T-Mobile Live Tech support using the Protection<360>® app Up to 5 Claim limit per any rolling 12-month period for accidental damage or loss/theft
As per checking, I could see here that you have a protection 360 for the line 0404. Please be advised that Apple Care features is included when you have a protection 360.
Since there's a Physical Damage on the device camera, you are advised to please visit the nearest Apple Store for Repair however if you don't want to repair the device and wanted to have a replacement, you can directly process a Claim at Assurant.
Please be advised that you will only need to pay $99 once the device was accidentally damaged, You may check it on this link: https://mytmoclaim.com/deductible.aspx?lang=en-us.
Would you like to repair the device or file a replacement instead?
Regarding filing the Claim. All you need to do is to visit this link: https://mytmoclaim.com/?lang=en-us and provide the IMEI of the device and provide the date and time that the incident happened.
After filing the claim, you'll be receiving an SMS notification within 24-48 hours from our Assurant and they're the one that will process the replacement device for you.
In regard to filing for a replacement, only you and Assurant customer care can process it. Just in case you received any error message while trying, you can contact our Assurant Customer Care using this hotline: 1-866-866-6285
Great question! Please be advised that you can process an upgrade anytime however if you will use a trade in device, it must be fully paid off, Has no defect or any damage to take advantage any promotion.
If you will trade in a defective device, there's a possibility that you will receive a lower trade in value.
Screen protector
Thank you for your patience! It appears that your line 4914 is covered under Protection 360, which includes benefits for screen protector replacement.
You're eligible to visit any T-Mobile store for a complimentary screen protector replacement. This service ensures the screen protector is compatible with your device and doesn't interfere with features like Face ID.
Could you please provide your zip code so I can locate the nearest T-Mobile store for you?
Thank you for the confirmation, Anthony! I want to reassure you that utilizing the screen protector replacement feature of your Protection 360 plan will not impact your coverage. One of the advantages of Protection 360 is the ability to process a screen protector replacement. When it's convenient for you, feel free to visit any T-Mobile store for the replacement.
However, we strongly recommend keeping your old screen protector until you visit the store. This allows the T-Mobile store representative to handle the replacement for you directly. Sounds good?
Add 360
Good question! It will cost $18/month. Once you add the protection 360, you will automatically have the Apple Care subscription. Would you like to add protection 360 to your iPhone 15?
Perfect! Before we proceed, by any chance, does your iPhone 15 has any defect, physical damage or liquid damage?
Oh! Thank you for the confirmation XXXXX! As per checking, as long as the device has no front screen or back glass having cracks. You may consider adding the protection 360.
Regarding with the claim, you can only process the claim after 14 days once we add the protection 360 to line 8992. Then the claim can be processed thru the nearest Apple Store for the repair or you need to call the Assurant Customer 1-866-866-6285 for the replacement option.
Sure! If you choose the replacement option, All you need to do is to contact our Assurant Customer Care using this hotline: 1-866-866-6285, you can request for a claim by June 29, 2024 after 14 days once we add the Protection 360.
In regard to filing for a replacement, only you and Assurant customer care can process it.
Great news! I'm glad to inform you that I was able to add the protection 360 to line 8992. Rest assured that you will receive a SMS and email notification regarding with the Protection 360 that we have added.