Congratulations on getting the newest iPhone on the America's largest and fastest 5G network which includes more coverage area than AT&T and Verizon combined. With this, your phone is way faster and smarter but more importantly, you have a front row seat to all the innovation we anticipate 5G will be unlocking over time"

OTHER SCRIPTS: 

 

Delinquent or low on ECA

Example: “In order to upgrade today we need to bring your account to current.  I’ll be happy to walk you through how to make the payment on your app or online.


Educate customer on changes to their bill, including any promotions

Example: You will see your new EIP of $XX/mo. impact on your next billing cycle.  For any promotions to appear it can take 2-3 billing cycles for those credits to show up.