09-09-2023

ESCALATION DISPUTE ID: 11368188. Claim Cancellation for Transaction ID: 97760714897 for Vaporshark.com amounting to $79.00 via server_api Service on 09-08-2023 with ZD#74572623 for Non Reg E - Non-Receipt of Goods or Services. As per scrutiny, DND: 2023-09-05. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-09-06. Recalled Chargeback on 2023-09-08. No merchant credit. Final Letter was sent on 2023-09-08 with ZD#74572624. Case closed.

ESCALATION DISPUTE ID: 11361914. Claim Cancellation for Transaction ID: 92805926468 for Straighttalk*Airtime amounting to $38.96 via server_api Service on 09-08-2023 with ZD#74590472 for Reg E - Duplicate Charge. As per scrutiny, DND: 2023-09-05. Claim was finalized as "Pending Close". TC issued on 2023-09-05 will be reversed on 2023-09-15. Chargeback filed on 2023-09-06. Recalled Chargeback on 2023-09-08. No merchant credit. Final Letter was sent on 2023-09-08 with ZD#74590471. Case closed.

ESCALATION Dispute ID: 11396211 - Escalation received on 09-08-2023 with Incident #74577653 regarding Dispute Cancellation Request. As per review, claim was Closed as void and status was cancelled in Penny for Microsoft*Xbox amounting to $118.24 with Transaction ID: 14944267713. No merchant credit. Case closed.

ESCALATION Dispute ID 11379700. Escalation received on 09-08-2023 with Incident #74576659 regarding Claim Update. CH claimed (2) Credit Unauthorized Transactions amounting to $706.00 for ATM Withdrawals with Transaction ID:'s: 01194841411 and 01194941540. Upon review the claim is already in Open state. This dispute type does not qualify for Provisional Credit. DND: 2023-09-07. Resolution Deadline on 2023-11-04. No merchant credit as of time of review, No chargeback filed as of time of review and no dispute cancellation request received as of 09-08-2023. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-08-2023 with Incident #74568714. As per review, requested transaction was a Non-Disputable amount (Temp Provisional Credit) with transaction ID: 193059365 amounting to $55.00. Unable to file a claim. No further action needed. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-08-2023 with Incident #74554598. As per review, requested transaction was expired in Penny with Dispute ID as 11355469-void. However, upon review, in Galileo, the transaction settled on 2023-09-07 with Transaction ID: 1186873812 and settled instead with the amount $281.19. No merchant credit. No LEAN case created. Submitted claim filing on 09-08-2023. Case ongoing.

ESCALATION Dispute ID 11370603- Escalation received on 09-08-2023 with Incident #74474555 regarding Claim Update. As per review, claim was already finalized as "Denied" on 2023-09-08. Claim was Closed Before PC Deadline. Dispute Notification Date: 2023-09-08 for two Venmo transactions amounting to $320.00. Chime TXN ID's: 91189456213 and 91189602679. No merchant credit. No Chargeback filed. Final letter sent under Incident #74540835 on 2023-09-08. Case closed.

ESCALATION Dispute ID: 10489021. Escalation for Reopening a Claim received on 09-07-2023 with Incident #74517888. As per review, Claim went stale and not visible in Penny for Hellofresh amounting to $61.88 transaction ID is 558148410. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-09-2023. Case ongoing.

ESCALATION DISPUTE ID: 11314662. Claim Cancellation for Transaction ID's: 9767893189, 9767893195, 9767893236 and 9766401346 for Draftkings amounting to $225.00 via server_api Service on 09-08-2023 with ZD#74579071 for Reg Z - Unauthorized Transactions. As per scrutiny, DND: 2023-09-01. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-09-02. Recalled Chargeback on 2023-09-09 with VROL#'s: 5296298234, 5296298233 and 5296298232. No merchant credit. Final Letter was sent on 2023-09-08 with ZD#74579070. Case closed.

ESCALATION Dispute ID 10746076-R2- Escalation received on 09-04-2023 with Incident #74316255 regarding Recategorization. As per Ticket #74316255, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Incorrect Amount. However, upon checking the claim, it was already recategorized to Incorrect Amount Charged on 09-04-2023 TC was issued on 2023-09-04 via ZD#:74324567. Chargeback with VROL# 5282974943 was filed on 2023-09-04. No merchant credit. Case closed.

ESCALATION Dispute ID 11372184. Escalation received on 09-08-2023 with Incident #74542432 regarding Claim Update. CH claimed (1) Reg E - Incorrect Amount Charged transaction amounting to $303.00 for ATM Withdrawal. No merchant credit and dispute cancellation request received as of 09-09-2023. TC due date on 2023-09-22. Resolution due date on 2023-10-23. No merchant credit as of time of review and no chargeback filed. Case ongoing.

ESCALATION Dispute ID 11216359- Escalation received on 09-08-2023 with Incident #74571414 regarding Recategorization. As per Ticket #74571414, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Credit not posted. New DND: 2023-09-08. TC due date on 2023-09-22. Resolution due date on 2023-12-07. Case ongoing.

ESCALATION Dispute ID 11328667 - Escalation received on 09-08-2023 with Incident #74562207 regarding Claim Update. As per review, claim was already finalized as "Approved" and one transaction cancelled via server_api Service on 2023-09-06. No merchant credit received and no TC was issued. CB State is N/A. Final letter sent under Incident #74608860. Case closed.