ORDER DEFECT RATE

Hello from Amazon Selling Partner Support,

Thank you for raising your concern to our attention. I hope you are doing well, my name is Mary Jane and I will be assisting you today. We understand that you are concerned about your Order Defect Rate for Order ID: 114-2072711-5188210 that was reduced to 0.74% and asking why is there no shopping cart all the time. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we are going to assist you regarding the concern.

As per checking our resources, your Order Defect Rate was reduced to 0.74% because there was a negative feedback from your Order ID: 114-2072711-5188210. With regards to this, you can download a report for all neutral (3 stars) and negative (1 and 2 stars) feedback you have received from buyers within a selected period of up to one year. This report is in tab-delimited text-file format (.txt) and contains all the data you see in the View Current Feedback table in Feedback Manager.

Kindly note that it can take up to 45 minutes to generate the report, and larger reports will take longer. You don't need to stay on this page while the report is generating, return later to download your completed report.

For more information, please refer to the steps below to generate a feedback report:

1. In Feedback Manager, select Download feedback reports. You will be taken to the Feedback Reports page.
2. On the reports page, select a report from Select Report Type.
3. Select the time span for the report from Select Days.
4. Click Request Report to generate a report.
5. In the Download column, you can view the report status and availability. Click Refresh to update the status. When your report is ready, the status will change from "Not Ready" to a download button.
6. Click Download to download your report.