07/01/2026 1. lynn mckieth (601) 810-7494 status of plcy 736917666 ngascon/ pi called to know status of plcy/ prv info BATEASTE, LYNN E 340 N LIBERTY RD GLOSTER, MS Zip : 39638 ----------------------------------------- 2. jaquely nwhite (443) 847-9378 chg bene 6+h4gd 758163471 ngascon/ pi called to chg bene/ prv info WHITE, JACQUELINE A 1189 LATROBE DR ANNAPOLIS, MD Zip : 21409 ----------------------------------------- 3. (301) 518-1582 edward sherman 3p have chrg recup in fl status of plcy md ngascon/ 3p called cnfrm status of plcy/ prv info 9 laurel hill rd 3463 w 18th pl 34474 ocala fl 761332829 SHERMAN JR, EDWARD 9 LAUREL HILL RD UNIT F GREENBELT, MD Zip : 20770 7765 ----------------------------------------- 4. philip g smith (206) 551-4890 rcvd anotherform space coast 1k a dd philip v smith 201 plantation club dr apt 1408 melbourne fl 32940 1973 ngascon/ ----------------------------------------- 5. ronaldapples rcvd pdn (630) 880-5036 if paid or owe 709025821 ngascon/ Customer inquired about premium due notice and payment status. Informed customer of outstanding balance and payment options. LEFTWICH, RONALD A 15230 IRVING AVE # 1523 DOLTON, IL Zip : 60419 ----------------------------------------- 6. (585) 978-1674 jean ristau trnsmfrc edsel ristau 26 kings lacey way fairport ny 14450 3238 ngascon/ Customer inquired about a deceased husband's insurance policy with Trans America. 654648487 RISTAU, EDSEL 26 KINGS LACEY WAY FAIRPORT, NY Zip : 14450 3238 ----------------------------------------- 7. (201) 463-8801 gjojid hanley hsbnd of fall 762967806 last week submitted claim attached docs death cert orbituary and should have been rcvd monday june 17 rcvd lttr / ngascon/ Customer inquired about claim status and documentation for insurance coverage. Informed customer that the claim is not yet reflected in the system will cllbck HANLEY, PAUL P 119 WEST 35TH STREET BAYONNE, NJ Zip : 07002 ----------------------------------------- 8. (828) 999-0069 devin oaks laura hans coleman view plcy 127 28086 762649039 ngascon/ Reviewed policy details and provided coverage information for the customer. COLEMAN, LAURA 127 MATTHEWS DR KINGS MOUNTAIN, NC Zip : 28086 ----------------------------------------- 9. (585) 689-0279 ann mccloud going onlinee cxl plcuy hsbnd not able to spk 06/24 sent another form 635239179 ngascon/ Customer inquired about canceling a policy and faced issues with previous cancellation attempts. MCLEOD, JOHN 2276 SHEER RD NORTH JAVA, NY Zip : 14113 ----------------------------------------- 10. (313) 706-5827 surrel barnes got members first add actvtn form j7tqj9 ngascon/ Customer inquired about a permission reminder for insurance coverage and details on accidental death insurance. ----------------------------------------- 11. (731) 445-2828 betty cana cnfrm benefits 760708054 ngascon/ Customer inquired about their insurance policy details and requested a hard copy of the policy. TYNER, BETTY 210 BIFFLE RD NEWBERN, TN Zip : 38059 ----------------------------------------- 12. (309) 237-9957 barbara gomez bank gave her number dad dcsd cnfrm cvrg arcadio ortega 96 sumner il 61401 02142022 ngascon/Customer inquired about a deceased relative's insurance policy and its status. 757694442 ORTEGA, ARCADIO O 96 SUMNER ST GALESBURG, IL Zip : 61401 ----------------------------------------- 13. (360) 830-2197 edward daimond daymond mnsta life add kitsap wa qrtrly autopay chg bllmth savings 628770206 ngascon/ Updated customer's billing account information and explained the process for submitting a form. BANGEMAN, EDWARD L 14264 DOLLY VARDEN LN NW BREMERTON, WA Zip : 98312 ----------------------------------------- 14. (860) 796-3231 cassandra edwards hsbnd closed his accnt make pymnt 762573504 762803660 ngascon/ Customer inquired about account issues and payment options for insurance policies. EDWARDS, CASSANDRA D 22 FORD RD WINDSOR, CT Zip : 06095 ----------------------------------------- 15. (706) 380-4483 veronica venash status of plcy securian 375299-wa 663870096 ngascon/ Customer inquired about the status of a policy after a cancellation due to a death. WOOD, WAYNE W 7515 97TH AVE SW LAKEWOOD, WA Zip : 98498 ----------------------------------------- 16. (707) 601-3401 kevin gregorio 762844166 savings ngascon/ pi called to cxl plcy/ prv info GREGORIO, KEVIN N PO BOX 285 RIO DELL, CA Zip : 95562 ----------------------------------------- 17. (425) 740-4191 SISTER IN LAW HAVE CHRG 06032026 760559261 ngascon/ Customer inquired about a transaction and insurance policy details for a family member. Clarified the insurance policy details and confirmed no identity theft was involved. NGUYEN, HUONG 9220 35TH AVE SE EVERETT, WA Zip : 98208 ----------------------------------------- 18. (773) 704-7413 marie hee jackson no card 82.50 when is the nxt pymnt ngascon/ Customer inquired about insurance coverage and payment details, requested policy documents to be mailed. JACKSON, MAUREESE A 10031 S LOWE AVE CHICAGO, IL Zip : 60628 ----------------------------------------- 19. (503) 784-0006 esmeral visiba rcvd lttr max cu actvtn form j5l95q ngascon/ Customer inquired about insurance coverage details and activation process. ----------------------------------------- 20. karen decenal make a pymnt (971) 645-7089 762821071 hsptlzd hsbnd june ngascon/ Customer called to make a payment and inquire about coverage for a hospital stay. Informed customer about payment options and claim filing process. DESANNO, KAREN PO BOX 3314 LA PINE, OR Zip : 97739 ----------------------------------------- 07/02/2026 1. (800) 262-2000 amie porche mother naomi locate the plcy need to get plcy exprt date listed as her primary 6018316048 8417 29420 ngascon/ Customer inquired about mother's policy status and cancellation details. PORCHE, NAOMI 8417 BATTLE FOREST DR NORTH CHARLESTON, SC Zip : 29420 ----------------------------------------- 2. (706) 526-2996 palma debrick rcvd lttr insurance J4VVDA ngascon/ Discussed accidental death insurance and clarified coverage details. ----------------------------------------- 3. (407) 855-5452 debra jolin never signed up savings 731402754 ngascon/ Customer inquired about unauthorized charges and requested cancellation of insurance policy. JOLIN, DEBRA A 2275 PEBBLE BEACH BLVD ORLANDO, FL Zip : 32826 ----------------------------------------- 4. (706) 401-1150 rene J4VVDA rcvd paper actvtn lttr srp fcu ngascon/ Customer inquired about an insurance letter and payment details. ----------------------------------------- 5. (443) 504-5840 sandra sending 82.50 mother badawy afie 662307988 ngascon/ Customer inquired about account withdrawals after mother's passing and requested information on insurance coverage. BADAWY, DR MICHAEL K PO BOX 2931 MERRIFIELD, VA Zip : 22116 2013 10701 sandra cingle 4435045840 02/20/2013 ----------------------------------------- 6. (954) 770-4328 annette watkins organize found plcy status of mnsta life cu ngascon/ Customer inquired about the status of their life insurance policy and decided to keep it after discussing benefits. 1721 nw 107 way plantation 33322 738396430 WATKINS, ANNETTE 333 N UNIVERSITY DR APT 511 PLANTATION, FL Zip : 33324 2042 ----------------------------------------- 7. (530) 407-1416 annette alcero just got paperwork on insurance thru cu when money taken out 600745791 ngascon/ Customer inquired about insurance paperwork and payment details. ALFARO, ANNETTE E 2400 SHADY LN APT 128 ANDERSON, CA Zip : 96007 8848 ----------------------------------------- 8. (404) 431-5637 janice belco status of plcy terry balko g4371060 712826509 ngascon/ 3p called to know status of plcy/ prv info BALKO, JANICE M 316 MERRYDALE DR SW MARIETTA, GA Zip : 30064 757465718 BALKO, TERRY L 834 MANNING VILLAS CT SW MARIETTA, GA Zip : 30064 ----------------------------------------- 9. (336) 377-2050 samuel nickle branch 486 salem or for james taylor accdntly signed up add have statement cxl plcy 762952776 07/01/1942 samuel.mickel@firstcitizens.com ngascon/ PAYLOUR, JAMES L 1810 PINEDALE DR WINSTON SALEM, NC Zip : 27105 ----------------------------------------- 10. (310) 200-6414 mysha bush rcvd notice free life san diego county cu supposed t osign within 14 days j4vx2n ngascon/ Customer inquired about the status of a free life insurance offer and how to enroll. ----------------------------------------- 11. (352) 302-4314 christine mamarella got lttr mail life insurance plcy mnsta life dont want immidietly 505275gfl ngascon/ Customer requested to cancel life insurance policy and confirmed receipt of complimentary coverage. 763182353 MAMMARELLA, CHRISTIAN J 3 HARRISON AVE INGLIS, FL Zip : 34449 ----------------------------------------- 12. (215) 805-7251 barbara celestino american express what is the chrg for 99 737738264 ngascon/Explained a charge on the customer's American Express related to accidental death and dismemberment insurance. CELESTINO, BARBARA J 325 AMOSLAND RD HOLMES, PA Zip : 19043 ----------------------------------------- 13. (325) 998-4311 james madly / wanda mae motley chrck mom plcy and paid ?? 1209 parker st 79538 07250808229 ngascon/ Customer checked on mother's policy payments and coverage details. 600089695 MOTLEY, WANDA M PO BOX 163 NOVICE, TX Zip : 79538 ----------------------------------------- 14. (518) 226-0724 tonado sonya rcvd bill called alrdy 30th gone away forgot to put mail / will pay today/ confused called manual billing fee/ ngascon/ Customer inquired about payment addresses for insurance and confirmed mailing details. 761842359 DONATO, DANIELLE MARIE 140 RIMBRAVE DR GANSEVOORT, NY Zip : 12831 ----------------------------------------- 15. (801) 763-5738 shimaya smith papers on uccu j7baa8 821837351 j7vaab ngascon/ Customer inquired about an insurance offer and needed clarification on coverage details. ----------------------------------------- 16. (682) 561-0186 anna flores hsbnd 06/18/2026 dcsd j4yfj5 ngascon/ Customer inquired about insurance coverage after husband's passing. ----------------------------------------- 17. (321) 332-8546 britanny chrisy aramia erimia info of plcy 761398918 ngascon/ Provided policy information and arranged to send documentation to the customer via email and mail. IRIMIA, CRISTI 7113 SAND LAKE RESERVE DR APT 2416 ORLANDO, FL Zip : 32819 7395 ----------------------------------------- 18. (928) 283-2501 patrina rcvd lttr offer hughes fcu recup J4YGKG ngascon/ Customer had questions regarding a letter about a benefit plan. ----------------------------------------- 19. (713) 591-0759 troy doughman mother for father 636396926 9916 gazebo 03/07/2026 ngascon/ Cancelled accidental death policy and arranged for refund due to customer's father's passing. DOUGHMAN, JERRY 8730 WESTMINSTER TER APT 3311 DALLAS, TX Zip : 75243 4212 carolyn doughman 7135910759 03/07/2026 carolyn ----------------------------------------- 20. (713) 467-9619 matthew perren 54 247 17th certified lttr 711628639 ngascon/ Customer inquired about a payment for their policy and confirmed it was received. PERRIN, MATTHEW J 1934 RESTRIDGE DR HOUSTON, TX Zip : 77055 ----------------------------------------- 21. (562) 234-9134 yolaNDA DOVE RCVD PAPER UNIFY FINANCIAL 100K CHUBB 5527 90712 WAGNER AVE ngascon/ Customer inquired about life insurance but received information about accidental death coverage instead. DOVE, YOLANDA R 5254 OVERDALE DR LOS ANGELES, CA Zip : 90043 ----------------------------------------- 07/06/2026 1. (724) 221-0079 david chamberlin hsbnd died have card 2000 679082869 ngascon/ Customer inquired about insurance coverage after husband's passing and decided to cancel the policy. CHAMBERLAIN, DAVID B 314 E 4TH ST DERRY, PA Zip : 15627 colleen chamberlain 7242210079 06/27/2026 ----------------------------------------- 2. hu ngascon/ ----------------------------------------- 3. (864) 905-6836 linda adams signed up recup how much is it who di i pay for hsbnd 29640 110 sc allen patrick adams cu truliant fcu J4TD7R ngascon/ Customer inquired about insurance coverage and payment details for benefits signed up for herself and her husband. ----------------------------------------- 4. (336) 837-5456 barrol whisk cxl plcy chrg mnthly 761983325 https://gcserv1.sharepoint.com/sites/ILXFM ngascon/ pi called to cxl plcy/ prv info WEST, DARRYL FRANKLIN 4354 LAKE WOUSICKETT ROAD GERMANTON, NC Zip : 27019 ----------------------------------------- 5. (917) 340-2404 melanie johnson pymnt blocked ccrd locked alled bank/ check if pymnt resubmitted 732650830 beterritories@gmail.com ngascon/ PI inquired about a blocked payment and needed to update credit card information. JOHNSON, MELANIE L 2228 1ST AVE APT 5A NEW YORK, NY Zip : 10029 ----------------------------------------- 6. (336) 803-9751 juan sanders made mistake cxld plcy not sure supposed send reinstate 762190979 ngascon/ Customer called to reinstate canceled insurance and check for a missing form. Resent the account number change form SANDERS, WARREN R 225 JONES CIR THOMASVILLE, NC Zip : 27360 ----------------------------------------- 7. nicole lola 747635202 (484) 390-0525 middle of divorce chg name last name 317 meridith st apt 2 kenneth square pa 19348 lawler to dorenzo ngascon/ Customer requested a name change and clarification on policy details. Updated customer's name and address; confirmed no cash value for the policy; provided instructions for obtaining necessary documents. LAWLER, NICOLE M 94 PO BOX OXFORD, PA Zip : 19363 ----------------------------------------- 8. (660) 263-6271 ernest ollin little accdntl dth bakn move banks but paying it 19.80 3.50 annually 677290274 ngascon/ Customer inquired about accidental death policy payments and options for automatic billing. OWEN, ERNEST J PO BOX 57 CAIRO, MO Zip : 65239 303 st cairo mo ----------------------------------------- 9. (209) 604-1140 william pollace find more benefits how much billed cant find any info status of pymnt 761944100 ngascon/ Customer inquired about benefits and payment status, requested information to be sent via email. Sent information to customer's email and confirmed details of coverage. POULOS, WILLIAM 5405 LIVERNO DR SALIDA, CA Zip : 95368 ----------------------------------------- 10. (231) 531-0117 john badge money taken out what is the chrg 49421 sean dodge 1355 200 state bank shelby ngascon/ Customer inquired about a charge taken from their bank account. Informed customer no coverage found; suggested contacting the bank for more information. ----------------------------------------- 11. (478) 258-8435 RCVD LTTR TODAY 1.10 MONTHLY 10K ngascon/ Customer received a letter about a new coverage offer and needed clarification. ----------------------------------------- 12. LANT HOGAN JOANNE HOGAN 7118 HOFFLER POPLAR DALLASTON TX 77551 1714 WELLBY FINANCIAL (254) 722-2324 ngascon/ Customer inquired about coverage for a deceased individual and requested to remove her from the mailing list. ----------------------------------------- 13. (727) 463-2383 sandra cheek 2 chrges monthly 17.65 36.00 copy 8213 34668 ngascon/ Customer inquired about monthly charges and requested policy details to be sent via mail. CHEEK, SANDRA L 8213 LEAFY CT PORT RICHEY, FL Zip : 34668 1116 ----------------------------------------- 14. (512) 658-1835 denise wiley have plcy 9.90 qrtrly chk june and july jerome dr tx 67543 ngascon/ Customer inquired about policy payments and coverage details. 734485266 WILEY, DENISE 2305 JEROME DR KILLEEN, TX Zip : 76543 ----------------------------------------- 15. (336) 493-8464 lisa green rcvd mail truliant bank all sickness recup 63 rate 24.00 single 4td7r J4TD7R ngascon/ Customer inquired about coverage rates and enrollment process for sickness and injury benefits. ----------------------------------------- 16. narkush marbella (616) 802-4353 rcvd lttr bank purchase life insurance j4y family 300k 45 monthly J4YG7J ngascon/ Customer inquired about life insurance details and payment options. ----------------------------------------- 17. (972) 743-0542 barbara baynard add 10613 706232681 Client Terminated Program ngascon/ pi clled to know status BANNER, BARBARA J 2909 CANTURA DR MESQUITE, TX Zip : 75181 ----------------------------------------- 18. (713) 254-3507 add frist cmmnty cu chk bene barbara middleton ngascon/ Customer inquired about the beneficiary of an accidental death and dismemberment policy. 760827107 MIDDLETON, BARBARA L 32902 OAK CREEK DR MAGNOLIA, TX Zip : 77354 ----------------------------------------- 19. (207) 944-1811 poa for aunt victoria braley life insurance dcsd grandma on the plcy bene? file a clm access 172 christian ridge rd 04605 ngascon/ Discussed life insurance claim process after customer's aunt passed away. Filed a claim and sent necessary forms to the customer via email. 730455851 BRALEY, VICTORIA L 172 CHRISTIAN RIDGE RD ELLSWORTH, ME Zip : 04605 anthony knowlton 2079441811 07/05/2026 ANTHONY.KNOWLTON@KIMBALLMIDWEST.COM 697 MAIN ST CORINS ME 04427 ----------------------------------------- 20. (704) 985-4268 CLYDE DONALD RANDALL DCSD STATUS OF PLCY 744173533 ngascon/ Customer inquired about the status of a life insurance policy and confirmed cancellation details. RANDALL, DONALD W 10439 WILLOW OAK RD NORWOOD, NC Zip : 28128 ----------------------------------------- 21. (772) 985-2144 ANGELO AYALA ALBORADO SIGNED FOR BENEFITS SICK HSPTLZD FILE A CLM 32703 3550 GLITZ ngascon/ Customer inquired about filing a claim for hospital benefits and requested claim forms to be sent via email. 762922974 AYALA ALVARADO, ANGELO 3550 GLEAVES CT APOPKA, FL Zip : 32703 ER 04/23/2026 DIZZINESS 04/24-26/2026 SANTOSCANALES0@GMAIL.COM santos canales 7729852144 ----------------------------------------- 22. (662) 622-0913 james s harris 751743845 ngascon/ Customer needed clarification on account ownership. Confirmed account details and agreed to mail necessary documents for verification. HARRIS, JAMES S 919 PEAVINE RD COLDWATER, MS Zip : 38618 ----------------------------------------- 23. (317) 924-1968 juan rcvd lttr ngascon/ ----------------------------------------- 24. (478) 662-4305 bobby route debit monthly what is the for 761912809 ngascon/ Customer inquired about a monthly debit from their account and requested information on their hospital accident protection plan. RUMPH, BOBBY PO BOX 1973 FORT VALLEY, GA Zip : 31030 ----------------------------------------- 25. (769) 208-0301 mom dcsd clara j powell bene pounds 8899 wood moore dr tn cordova 38180 39018 b walker 30.00 truist bank 17.65 ngascon/ Customer inquired about a deceased mother's life insurance policy and filing a claim. send cpo v email and cxl plcy 759432185 WALKER, CLARIE B 8899 WOODMARK DR CORDOVA, TN Zip : 38018 ystrdy kesher.kincaid@yahoo.com kesher mitchell-kincaid 7692080301 07/06/2026 398 siwell meadows dr byram mi 39272 ----------------------------------------- 26. (267) 688-2787 kathleen hartley father in law mark t hartler 4.05 chrg dcsd december 762346782 36 w field rd pa 19053 ngascon/ Customer inquired about a deceased fatherinlaw life insurance policy and filing a claim. cxl plcy HARTLEY, MARK T 708 BRIDGEVIEW RD TREVOSE, PA Zip : 19053 kathleen hartley 2676882787 11/22/2025 36 west field rd 19053 ----------------------------------------- 27. (970) 768-4321 joann wilson hsbnd clark dcsd stopped have money no stopped high plains bank 16555 rd 11 fort morgan co 80701 ngascon/ Customer called to cancel insurance after husband's passing and confirm cancellation details. WILSON, CLARK C/O JOAN WILSON 16555 COUNTY ROAD 11 FORT MORGAN, CO Zip : 80701 8714 JOAN WILSON 9707684321 06/11/2026 ----------------------------------------- 28. joy morrison rcvd lttr money acccnt have money try again (636) 358-4745 762086519 ngascon/ Customer wanted to pay life insurance premium after a failed deduction. Informed customer to send payment via mail or pay online. MORRISON, JOY M 28 VIOLA DR WRIGHT CITY, MO Zip : 63390 ----------------------------------------- 29. (919) 943-3784 denise lindsey benefits access mother 66776535 ngascon/ Customer wanted to check benefits access for a deceased family member's policy. Informed customer that the policy was canceled and no other coverage exists. ADAMS, CLAUDETTE M 6121 WANDA CIR FAYETTEVILLE, NC Zip : 28314 2037 ----------------------------------------- 30. (770) 676-5852 jacquelyn walker have chrg 47.25 what is the chrg 762365964 ngascon/ Customer wanted to understand a charge on their bank statement. Cancelled the insurance policy and arranged for reimbursement. WALKER, JACQUELYN M 563 BELLBROOK CT LAWRENCEVILLE, GA Zip : 30045 ----------------------------------------- 31. (714) 653-4586 ching yoon step brother brian hamsburger dcsd life insruance for mom mnsta life 757571615 ngascon/ Customer inquired about life insurance coverage after stepfather's passing. Explained coverage details and confirmed cancellation of accidental death insurance. HONSBERGER, BRIAN G 7305 OFFENHAUSER DR RENO, NV Zip : 89511 ----------------------------------------- 32. (866) 567-6996 jiggle wittmore mother dcsd rfnd not claim 759720049 JACOB WHITMORE ngascon/ Customer inquired about refunding premiums for a policy after the insured's passing. Sent refund request form to customer for completion and processing. FETZER, MELISSA K 4830 GLADE CHAPEL RD HILLSBORO, MO Zip : 63050 10/14/2025 ----------------------------------------- 33. (281) 616-1578 monley monroe rcvd lttr benefits plan get info how J4VJDR ngascon/ Provided information about a hospital accident insurance plan and its benefits. ----------------------------------------- 34. (352) 223-9604 stalen haize have plcy cvrg 713828041 ngascon/ Customer wanted to clarify payment details and manual billing fee. Provided payment details and confirmed the manual billing fee. HAYES, SHARON J 23147 OAK PRAIRRE CIRCLE SORRENTO, FL Zip : 32772 ----------------------------------------- 35. (210) 992-1935 ruth sipiletti 758873921 cxld bcz strk 2022 kept plcy thought get clm ngascon/ Customer inquired about policy cancellation and refund process after being charged post-cancellation. ORTIZ, RUTH S 4142 TAMARAK DR SAN ANTONIO, TX Zip : 78220 ----------------------------------------- 36. michelle jasmin (786) 556-6185 3 clms denied 6 total 761170089 22 25 ngascon/ Customer inquired about the status of denied claims and requested clarification on the decision. JASMIN, MICHAELLE 141 NE 76TH ST # F MIAMI, FL Zip : 33138 ----------------------------------------- 37. victoria barrett (504) 471-5688 add trustage keesler switched verrett 2609 70072 la ngascon/ 102024058 VERRETT, VICTORIA ANN 2609 TAFFY DR MARRERO, LA Zip : 70072 ----------------------------------------- 38. todd wilson (801) 494-7281 rcvd offer thru cu life insruance j7vaab ngascon/ ----------------------------------------- 39. erwin donald (814) 897-6693 pnc bank ngascon/ Customer inquired about insurance communication received by a relative. ----------------------------------------- 40. (562) 761-7190 rodrigo lozaro just deduct premium cxl plcy 70 yrs old no longer need age reduction 633325715 10271955 wilmaslazaro@aol.com ngascon/ pi called to cxl plcy/ prv info LAZARO, RODRIGO C 4639 NIPOMO AVE LAKEWOOD, CA Zip : 90713 ----------------------------------------- 41. joanne ambross (775) 289-8459 nevada state bank ureca live 75 miles away rcvd mail 1k add J7X3Z2 ngascon/ Customer inquired about a complimentary accidental death insurance policy received in the mail. ----------------------------------------- 42. (321) 419-5194 jackie folks midflorida bank filled out paper work J4WGMH ngascon/ ----------------------------------------- 43. (480) 459-8406 LAURA GEORGE father death 2015 mom kept paying 697245125 05/06/2026 ngascon/ Discussed policy coverage and refund for premiums paid after the customer's father's death. FILE EXRT lsroberts06@gmail.com (480) 459-8406 rfnd pi dcsd since 2015 alrdy sent death cert for father but only rcvd partial rfnd after mothers passing GEORGE, RONALD N 456 N DEER CREEK RD PAYSON, AZ Zip : 85541 lsroberts06@gmail.com LAURA S GEORGE 1441 N 36TH DR SHOW LOW, AZ ----------------------------------------- 44. (928) 240-3874 dale 760828087 ngascon/ Customer inquired about insurance coverage details from a letter received. Provided details about the accidental death and dismemberment insurance coverage. SMITH, DALE G PO BOX 488 OVERGAARD, AZ Zip : 85933 ----------------------------------------- 45. gwendolyn jaames milton 756254343 (801) 310-7146 1240 E 1400 S CLEARFIELD State: UT 84015 - 1343 - ngascon/ Updated customer's address and suppressed future mailings to the previous address. MOULTON, JAMES 1824 W 1825 S SYRACUSE, UT Zip : 84075 ----------------------------------------- 46. reginard thompson (732) 213-8381 rcvd chk today .11 637226213 ngascon/ Customer received a check and wanted to know its purpose. Explained the check was a reimbursement of the premium after the spouse's passing. SMITH, TRACY 13 PATTON DR SOMERSET, NJ Zip : 08873 ----------------------------------------- 47. (651) 308-8686 jim winter earth rcvd maail fsa mnsat brother mark 03 dcsd 646624570 ngascon/ Customer wanted to verify the legitimacy of a life insurance policy for their deceased brother. Confirmed the policy was for accidental death coverage and initiated cancellation process. WINTERER, MARK 1032 BOWDOIN ST SAINT PAUL, MN Zip : 55116 james winterer 6513088686 03/23/2026 ----------------------------------------- 48. (480) 945-7739 ngascon/ ----------------------------------------- 49. (480) 945-7739 kaye eddy 05/2018 06/2014 657317132 ngascon/ Customer inquired about insurance coverage and updates after company transition. Confirmed coverage details and promised to send updated information and beneficiary confirmation. EDDY, KAYE F 8438 E PLAZA AVE SCOTTSDALE, AZ Zip : 85250 ----------------------------------------- 50. percy l williams mrs rcvd lttr for hsbnd 736994294 01/19/2026 ngascon/ Customer received a letter about updated account information for husband's insurance. Informed customer about the cancellation of the policy and offered a refund process. WILLIAMS, PERCY L 1739 E 92ND PL CHICAGO, IL Zip : 60617 ----------------------------------------- 51. (860) 389-6070 ghost call ----------------------------------------- 52. (209) 205-8201 judith sierce trustage dallas cu wrong number ----------------------------------------- 53. (702) 234-7752 haze colleen fax 757959029 ngascon/ Provided fax number and email for claims submission; customer experienced issues with faxing documents. HICKS, QUILLIAN A 5292 S. MARYLAND PKWY 178 LAS VEGAS, NV Zip : 89119 ----------------------------------------- 54. mason lake (702) 815-4980 4371 burdeva st 89947 las vegas nv 763016986 ngascon/ Discussed insurance coverage details and reinstatement options for a canceled policy. Provided information on coverage and options to reinstate the policy. LAKE, NATHAN R 4371 VERDUGO ST LAS VEGAS, NV Zip : 89147 ----------------------------------------- 55. (801) 618-5628 stewart glazer mnsta life benefits statement 756224859 uccu ngascon/ Discussed life benefits statement and coverage details with the customer. GLAZIER, STEWART 2129 WILLOW BROOK WAY SANDY, UT Zip : 84092 ----------------------------------------- 56. (601) 408-8024 gwenda clark sent 2 docs reimbursement unaware rfnd 762439367 ngascon/ Customer inquired about reimbursement for unauthorized charges and confusion over insurance coverage. Informed customer to write a letter requesting a refund and clarify they did not sign up for additional coverage. CLARK, GLENDA F 20 HIWANEE DR PETAL, MS Zip : 39465 ----------------------------------------- 07/10 1. (541) 817-6084 millie duck rcvd lttr insurance first cmmnty cu 300k 822251465248 J582VF ngascon/ Customer inquired about insurance details from a letter received. ----------------------------------------- 2. (601) 559-4577 scott holman autopay set up correctly and bank is correct 760008501 760930126 *6343 Account Type : CCRD ngascon/ Customer inquired about auto pay setup and banking information verification. Sent account number change form to customer's email for completion and payment. HOHMANN, SCOTT 747 PENNEBAKER RD VICKSBURG, MS Zip : 39183 ----------------------------------------- 3. (863) 243-9517 jusett allison includes having surgery benefit 29072 lexinton sc 424 4th ngascon/ Customer wanted to know if benefits include surgery and how to add a spouse. Explained coverage details and sent form to add husband via email. 762509443 ALLISON, LISSETTE 424 FOREST EDGE TRAIL LEXINGTON, SC Zip : 29072 ----------------------------------------- 4. (916) 765-2279 ronald called bank stop sending marketing march remove solicitations ronald price 1826 el monte ave sacramento ca 95815 ngascon/ Customer requested to stop receiving marketing brochures for life insurance. ----------------------------------------- 5. george salectors rcvd info (210) 365-6224 hap rbfcu J4WC2Z ngascon/ Customer inquired about hospital accident insurance coverage details. ----------------------------------------- 6. (804) 450-3940 joyce caster all possible to borrow 0000100502 po box 1394 va 760714244 ngascon/ Customer wanted to know if borrowing against life insurance policy was possible. Informed customer that there is no cash value to borrow against the policy. CASTER, JOYCE M PO BOX 1394 KILMARNOCK, VA Zip : 22482 1394 94 384 cedar point rd heathsville va 22473 ----------------------------------------- 7. (801) 605-2040 curtis cruz sr 763070452 update bene email ngascon/ pi called to update bene/ sent form v email CURTIS SR, GROSS 369 FOREST BEACH RD ANNAPOLIS, MD Zip : 21409 ----------------------------------------- 8. (404) 663-6832 debriane hughes bene of father jackie a hughes dcsd jun13 745867008 ngascon/ 3p called to discuss the insurance policy of a deceased family member. Cancelled the policy and arranged to send claim forms via email. HUGHES, JACKIE A 9632 DUFFER WAY MONTGOMRY VLG, MD Zip : 20886 DEBRIAN HUGHES 4046636832 06/13/2026 962 thibideau ct atlanta ga 30328 debrianhughes@hotmail.com ----------------------------------------- 9. (717) 329-3968 fred zlater check and sav hacked reissued bank pymnt 8.25 taken out dont sure what chg blmth 741586470 ngascon/ pi called to chg bllmth/ prv info ZLATER III, FRED T 4909 JANELLE DR HARRISBURG, PA Zip : 17112 2141 ----------------------------------------- 10. (704) 522-1955 teesha mack customer actvtn rcvd mail J7VV78 ngascon/ Assisted customer with insurance activation form details and mailing instructions. ----------------------------------------- 11. (314) 258-2622 allison schuberts chg address cu moved add bene 761915415 ngascon/ pi called to update address and chg bene/ prv info SCHUBERT, ALLISON M 2214 COUNTRY WOOD DR IMPERIAL, MO Zip : 63052 N6220 US HWY 141 crivitz wi 54114 ----------------------------------------- 12. (816) 860-7005 sharon ellaine wood yrs ago add unb moved no paperwork cxl 19721 e 18th ter ct mo ngascon/ pi called to cxl plcy/ prv info WOOD, SHARON E 7441 ELKSTOWN RD OTTERVILLE, MO Zip : 65348 2225 ----------------------------------------- 13. (347) 249-9607 juliet pope 3p cxl plcy mom dcsd may rcvd pdn add 710895658 ngascon/ Customer called to cancel deceased mother's insurance policy and suppress future mailings. POPE, SARAH A 327 W 19TH ST NEW YORK, NY Zip : 10011 JULIETTE POPE ----------------------------------------- 14. (601) 617-5257 hu ngascon/ ----------------------------------------- 15. (855) 525-2312 francia jackson for parents not aware money taken accnt did not sign up for 758140790 ngascon/ Customer called regarding unauthorized insurance deductions from their parents' account. Cancelled the insurance policy and initiated a reimbursement process. JACKSON, HENRY 1318 DRY CREEK RD MIDWAY, AL Zip : 36053 ----------------------------------------- 16. (915) 727-8872 mando romero cxl 762670864 ngascon/ Customer called to cancel their coverage and confirmed cancellation details. ROMERO, ARMANDO 1008 BOLD RULER CT EL PASO, TX Zip : 79936 ----------------------------------------- 17. (925) 783-8172 merys 750612476 autopay ngascon/ Customer wanted to confirm if their payment was still on auto pay after changing bank account. Informed customer to fill out and mail back the authorization form along with payment. Provided online payment option. MERYS, TODDIE A 105 W HUNT ST 19 LEONARD, TX Zip : 75452 ----------------------------------------- 18. (336) 628-2664 mary nancy send form back truliant life insurance where address J7VV78 ngascon/ Customer inquired about sending back a life insurance activation form and needed mailing details. ----------------------------------------- 19. (407) 300-4284 carolyn givins gibbons rcvd mail space coast cu mnsta life J4VVSV ngascon/ Customer inquired about insurance coverage details and enrollment process. ----------------------------------------- 20. (415) 659-9170 ginger hullums recup chg address add 762592503 751225174 ngascon/ Customer wanted to update address and cancel a policy. Updated address for the recuperative care insurance and canceled the policy as requested. HELLEM, GINGER 303 COTTONWOOD ST GASTON, OR Zip : 97119 685 NE Autumncreek Way apt j302 hillsboro 97006 OR HELLEM, GINGER 685 NE AUTUMNCREEK WAY APT J302 HILLSBORO, OR Zip : 97006 ----------------------------------------- 21. rafael garcia (562) 400-1742 rcvd lttr financial partners cu j4ydk5 ngascon/ Customer inquired about life insurance offer and clarified details about coverage and payments. ----------------------------------------- 22. (719) 314-6663 john meyer vector bank add mnsta 100k 1.10 per 10k 1.65 family j 705217673 ngascon/ Customer wanted clarification on accidental death insurance details and enrollment. Explained coverage options and enrollment process; customer will send in the form. MEYER, JOHN C 1591 CATTLE DR LOMA, CO Zip : 81524 ----------------------------------------- 23. (770) 298-7583 hu ngascon/ ----------------------------------------- 24. (646) 825-1015 louise varchal mail rcvd j4y9er J4Y9AR ngascon/ Provided information on recuperative care plan and enrollment process. ----------------------------------------- 25. nisa mendoza (661) 370-7489 add sapce once j7zgdg ngascon/ ----------------------------------------- 07/13 1. (607) 621-0054 janet lee if plcy holder still has plcy he's poa 716495676 ngascon/ 3p poa called cnfrm status of plcy/ prv info BRADLEY, WAYNE E PO BOX 291 NEW MILFORD, PA Zip : 18834 ----------------------------------------- 2. earl persley cvrg did not see bene mark (865) 279-4323 743483038 ngascon/ pi called to cnfrm the bene on file/ prv info PRESLEY, EARL L 141 SOURWOOD LN SHARPS CHAPEL, TN Zip : 37866 ----------------------------------------- 3. 11 laurie sharp what is the chrg for (318) 525-5542 762144540 1050 allens rd ngascon/ Customer inquired about an unknown charge and requested cancellation of a policy. Informed customer to send a written request to know information/ cannot verify address SHARP, LORI 124 KELLOGG DR AIKEN, SC Zip : 29803 ----------------------------------------- 4. (928) 637-2342barbara chercoal chk and sav rcvd mail for hsbnd dcsd put her name? cannot hear ngascon/ ----------------------------------------- 5. sydney trainor rcvd lttr help 675331879 (610) 772-1530 ngascon/ Customer inquired about a letter regarding a canceled insurance policy after the death of a relative. PETTINEO, ANDREW S 526 CIRCLE DR HAVERTOWN, PA Zip : 19083 ----------------------------------------- 6. sandy grace gold funeral home mnsta life (270) 237-5433 report death life insurance? suzie lavern laburn wood 635674531 daughter rcvd lttr 10k plcy not sure ngascon/ sandy from funeral home inquired about life insurance coverage after a death and requested cancellation of the policy. senr rfnd to bene deborah honeycutt 2525 glen lily rd bowling green ky 42101 /dod 06/30/2026 WOOD, SUSIE 2552 OLD HARTSVILLE RD SCOTTSVILLE, KY Zip : 42164 deborah honeycutt 2525 glen lily rd bowling green ky 42101 sandy from funeral home 2702375433 06/30/2026 ----------------------------------------- 7. (432) 770-1001 catherine suddered called weeks ago dad cvrd dcsd last yr sent rfnd form got the lttr today photocopy of deathcert robert a;vin suddered ngascon/ Customer inquired about sending an original death certificate for a refund process. 633665022 SOUTHARD, R 406 E 52ND ST ODESSA, TX Zip : 79762 ----------------------------------------- 8. (336) 479-8039 ship gomez 742796923 cxl plcy 10141967 ngascon/ Customer called to discuss insurance cancellation and confirmed complimentary coverage. BILLINGS, JEFFREY M 211 PEARL DR LEXINGTON, NC Zip : 27292 ----------------------------------------- 9. (234) 719-9420 mary kayla applied zurich cxl plcy 763219042 ngascon/ 3p with pi auth called to cl plcy/ prv info TAYLOR, DONALD D 42 E WESTERN RESERVE RD # UNIT1 POLAND, OH Zip : 44514 4364 ----------------------------------------- 10. (518) 622-2779 margaret parker mom dcsd 9.45 chk happened july 6th cxl velma c jeune 2647 7476 747677442 ngascon/ Customer confirmed cancellation of automatic withdrawals after mother's passing and inquired about refund process. JEUNE, THELMA C PO BOX 46 CAIRO, NY Zip : 12413 ----------------------------------------- 11. robin broar rcvd recup lttr truliant bank fcu no website legit? and prv address to send lttr and info j4td7r ngascon/ Customer inquired about a letter regarding sickness benefits and a non-functional website. ----------------------------------------- 12. (726) 205-6642 jose cuellar fax resent 762745562 ngascon/ pi called to know fax for claims/ prv info CUELLAR, JOSE L 205 MICHELLE DR CONVERSE, TX Zip : 78109 ----------------------------------------- 13. (726) 205-6642 jose cuellar fax number again ngascon/ ----------------------------------------- 14. (386) 233-1436 david iii rcvd another cu lttr for actvtn upgrade nasa federal cu J4WGHJ ngascon/ Customer inquired about upgrading to a new benefit card and confirmed enrollment in a new policy. ----------------------------------------- 15. (410) 340-8455 emma boone rcvd increase notice in the mail / state employee cu age 70 reduced mnsta life 763086304 ngascon/Customer inquired about coverage reduction and potential policy increase costs. Explained coverage details and costs for increasing the policy; customer decided not to increase coverage. BOONE, EMMA 3 CRISMER CT BALTIMORE, MD Zip : 21207 ----------------------------------------- 16. sharon johnson (253) 921-5953 743896164 ngascon/ Customer called to ask about the refund check amount received. Explained the refund amount and confirmed no other claims or policies exist. JOHNSON, RICHARD 323 9TH STREET SNOHOMISH, WA Zip : 98290 ----------------------------------------- 17. (562) 758-5354 hu ngascon/ ----------------------------------------- 18. (213) 474-5544 jose for address lost envelope j4yv2f J4YD2F qr not working ngascon/ Customer inquired about online enrollment for insurance and needed address details for submission. ----------------------------------------- 19. (256) 587-6358 mellisa wood beta sanders mother too kout plcy 1st abtional. huntington bank stats 18113952 ngascon/ Customer inquired about the status of her mother's insurance policy and requested a form for account changes. SANDERS, VEDA 1182 AL HIGHWAY 146 SCOTTSBORO, AL Zip : 35768 ----------------------------------------- 20. (336) 255-5695 rcvd chk 731574338 ngascon/ Customer received a letter about a change in coverage. Checked coverage details and cxl MULALIC, MUNEVERA 2572 MID SALEM DR WINSTON SALEM, NC Zip : 27103 ----------------------------------------- 21. (770) 853-5925 sharon nickson 635488024 ngascon/ Customer requested to update the file regarding deceased husband and cancel any future solicitations. EIDSON, EDWARD 279 GARRETT CIR CARROLLTON, GA Zip : 30117 ----------------------------------------- 22. (706) 346-1045 7 secu of md add actvtn form falling down huriting Customer received a letter regarding new coverage and had questions. 822185391999 J8DB9F ngascon/ Customer inquired about accidental death coverage details. ----------------------------------------- 23. terry floot foot offer frm cu avadian cu J7NETT ngascon/ Provided information on a supplemental policy offer and clarified coverage details. ----------------------------------------- 24. (319) 355-1764 monica mcquee phone quite while hard time finding plcy hsbnd? family cvrg 2014 1120 mnmtl insurance trnsmrca premier life 30.37 qrtly cxl plcy 643053301 ngascon/ Customer called to cancel a policy and request reimbursement for the recent charge. MAGEE, ALAN 476 PLEASANT PT RD CUSHING, ME Zip : 04563 ----------------------------------------- 25. laurie pinonelli satement 33.00 cu add 751412301 03031946 ngascon/ Customer inquired about unauthorized withdrawal for a policy they didn't sign up for. PIGNANELLI, FRANCESCO 7607 BUCKINGHAM AVE ALLEN PARK, MI Zip : 48101 ----------------------------------------- 26. benjamin herrera (661) 378-5922 andrea 135 qrtrly 763176542 ngascon/ pi called to cxl plcy/ prv info HERRERA, BENJAMIN 2041 OXFORD ST DELANO, CA Zip : 93215 ----------------------------------------- 27. bryan nancy (804) 413-1121 705297360 8403 cantaga ct ngascon/ Customer inquired about a canceled life insurance policy and provided updated address for confirmation mail. BRYAN, NANCY J 70 MEADOW LN BOONSBORO, MD Zip : 21713 ----------------------------------------- 28. adrian smith (504) 228-6241 find out only for accdntl j7plt21 ngascon/ Customer inquired about coverage details for a hospital accident protection plan. ----------------------------------------- 29. (956) 929-0955 ramiro mata 730794000 ngascon/ Customer wanted to check if up to date with payment and understand coverage details. Provided payment status and explained coverage reduction due to age. MATA, RAMIRO 2801 W MAPLE AVE APT 120 MCALLEN, TX Zip : 78501 ----------------------------------------- 30. gail carpenter not sure 736250257 spouse ngascon/ Customer inquired about insurance coverage after a family member's passing. CARPENTER, DUDLEY S 25 KNIGHT ISLAND RD EARLEVILLE, MD Zip : 21919 ----------------------------------------- 31. (319) 355-1749 hilario cruz sent pymnt dcsd march rcvd lttr cant find trnsmrca affinion mnmntl 699336437 4087057460 0312 ngascon/ Customer called to clarify insurance coverage and claim status after wife's death. Sent claim forms and policy information to the customer via mail and email. cpo emailed CRUZ, HILARIO 3253 SIMBERLAN DR SAN JOSE, CA Zip : 95148 ----------------------------------------- 32. (210) 488-0987 antonette hughes negative acc no idea how the y got accnt take money assume chk but sav no money 763106937 ngascon/ Customer reported issues with payment deductions from an incorrect account. Informed customer about sending an account number change form via email and offered to mail a hard copy. HUGHES, ANTOINETTE 2607 LAKE ALTAIR ST SAN ANTONIO, TX Zip : 78222 ----------------------------------------- 33. (713) 962-0867 janet carr RANGER C KARR brother life insruance cnfrm cvrg 737294275 753483902 ngascon/ To check if the deceased had life insurance coverage. Informed customer that there was no active coverage and provided details about the cancellation. KARR, SUZANNE PO BOX 205 WILLIAMS, AZ Zip : 86046 ----------------------------------------- 34. (831) 818-9186 taley burner chg bllmth hacked cnt find number got notice pdn 626335293 ngascon/ pi called to update bank account information after a hack and set up payment for insurance. Instructed to fill out a charge authorization form and mail it with payment. BURTON, TONI 2001 DOLPHIN DR APTOS, CA Zip : 95003 ----------------------------------------- 35. (208) 523-9068 marissa need address ngascon/ ----------------------------------------- 36. hu ngascon/ ----------------------------------------- 37. (757) 364-8593 nicole deluch make a pymnt how much 762838656 ngascon/ pi wanted to pay premium or check reactivation of benefits. Informed about unpaid premium and attempted payment process. DELOATCH, NICOLE E 2624 GOLDEN LEAF DRIVE APT 1B CHESAPEAKE, VA Zip : 23324 ----------------------------------------- 38. (775) 444-7774 edward broborg wife file a clm 761945046 karina stone fall broke fushion back spine broken the bracket repaired fall again infection spine paralized waist down still in the hsptlzd 07/02/2025 ngascon/ Filed a claim for the pi's wife who is hospitalized. Claim form will be sent via mail for completion and submission provide expectation and process BROBERG, EDWARD JOSEPH 808 FAIRWOOD ST. FERNLEY, NV Zip : 89408 ----------------------------------------- 39. (503) 884-3905 james wicall quit wikel 7227 n phildpha ave apt 328 97203 portland or ngascon/ Customer requested to stop all mailings immediately. ----------------------------------------- 07/16/2026 1. (256) 398-8172 wanda colburn deduct 4.25 cxl did not signed up 35653 25.00 cbns bank cb&s ngascon/ Customer called to cancel an unexpected monthly charge and verify account details. ----------------------------------------- 2. (904) 910-7865 mconald shephield qstns hsptl csh cvrg bystr cu vystar 17. monthly 39817 487 dog bitten mail pending ngascon/ Customer inquired about hospital cash coverage and its limitations regarding non-accident-related hospital visits. 762781181 SHEFFIELD, DONALD 487 OLD PELHAM RD BAINBRIDGE, GA Zip : 39817 not accdnt er tomach problems gall bladder 5 days ----------------------------------------- 3. (575) 964-0463 judy monroe paying thru bank wells fargo yrs ago called info abt pymnt who is bene 1013 w taylor ave nm xox_akasha_xox@hotmail.com ngascon/ Customer inquired about insurance policy details and requested cancellation after misunderstanding the coverage type. 749831777 MAYO, JUDY 1013 W TAYLOR AVE LOVINGTON, NM Zip : 88260 ----------------------------------------- 4. donna shurk what cvrg id ? (228) 234-5047 761210119 ngascon/ Provided customer with coverage ID and details about their insurance policy. SCHURR, DONNA A 14148 CABLE BRIDGE ROAD GULFPORT, MS Zip : 39503 ----------------------------------------- 5. (252) 319-8179 bobby lewis rcvd email 29 owe what is the chrg 762782011 ngascon/Customer inquired about a medical insurance email and payment options. LEWIS, BOBBY 148 SWAYNES LN HERTFORD, NC Zip : 27944 ----------------------------------------- 6. theresa griffin (501) 520-8631 814 7th st 71913 61.38 arvest bank 07/02 585827 ngascon/ ----------------------------------------- 7. (334) 596-2805 barker ybel rcvd five star cuc recup cost cvrg rcvd actvtn form J4YF7S ngascon/ Explained sickness and accident benefits plan details to the customer. ----------------------------------------- 8. (570) 874-3095 keim jean 762356130 ngascon/ Customer inquired about where to send premium payment for life insurance. Confirmed the mailing address for the premium payment. KEIM, JEAN M 249 N BROAD MOUNTAIN AVE FRACKVILLE, PA Zip : 17931 ----------------------------------------- 9. (757) 765-0505 ngascon/ ----------------------------------------- 10. (661) 755-6011 debbie bivins rcvd lttr pymnt june 19th thought paid make sure up to date 735346614 ngascon/ Customer inquired about payment status and coverage details after receiving a letter about a missed payment. BIVENS, DEBORAH 27409 DEWDROP AVE CANYON CNTRY, CA Zip : 91351 ----------------------------------------- 11. (219) 877-9099 joe ngascon/ ----------------------------------------- 12. (866) 567-6996 artikulo have plan had accdnt cxld plan no pymnt due komla eklou ngascon/ Customer inquired about renewing a canceled plan and updating coverage options. Informed customer about reactivating the plan and sending necessary forms via email. 761713836 EKLOU, KOMLA 6339 LANDOVER RD APT 102 CHEVERLY, MD Zip : 20785 ----------------------------------------- 13. (440) 670-5856 marylyn cousin hector what kind of plcy genfed have other questions fernandez cvrg id 14 calle ramal 111 laref 00669 fuederiko ngascon/ Customer inquired about policy details and beneficiary information for a cousin's insurance. Updated address on file and provided policy number and beneficiary information. 674559928 FERNANDEZ, HECTOR HC 2 BOX 7893 LARES, PR Zip : 00669 14 CALLE RAMAL 111 ----------------------------------------- 14. debrah stacey hsbnd purchased thu bank yrs ago closed chg open new chg llth 49.50 24651 po box 150 tazwell willard 698549378 ngascon/ 3p with pi called chg bllmth/ prv info and update address/ sent form v email STACY, WILLARD C 1010 BULLFROG HOLLOW RD GRUNDY, VA Zip : 24614 ----------------------------------------- 15. (916) 778-9939 nancy family 1dd shaver / hans shaver spacce 6225 rainier ave rocklyn ca 95677 754103649 chg bllmth ngascon/ pi inquired about accidental death benefits after husband's passing. Informed customer about coverage details and sent paperwork for change. SHAVER, NANCY 6225 RAINIER AVE ROCKLIN, CA Zip : 95677 ----------------------------------------- 16. jam st piere (916) 962-1422 have cvrg sent doc 758827090 ngascon/ pi called for copy of plcy / educ ST PIERRE, JAN 31 COYLE CREEK CIR FAIR OAKS, CA Zip : 95628 ----------------------------------------- 17. locate plcy plcy and make chges jeffrey potter 34117 490 wilson blvd s 42341 ngascon/ ----------------------------------------- 18. robert white (615) 516-8782 find out submit fofrm tincare tn version medicaare 752691744 get info affinion mnsat pbfishing61@yahoo.com 6155168782 ngascon/ Customer inquired about submitting a form for Medicare and updating policy details. Provided email and mailing address for form submission, updated customer’s contact information, and confirmed beneficiary details. WHITE, ROBERT L 42 HAYES ST CLARKSVILLE, TN Zip : 37040 ----------------------------------------- 19. (408) 930-3961 margaret old cert status of plcy 663130292 ngascon/ pi called to know status ofp lcy/ prv info BROOKS, MARGARET LYNN 480 BELLWOOD DR SANTA CLARA, CA Zip : 95054 ----------------------------------------- 20. (801) 215-0011 debra zions bank client dcsd figure out auto pymnt luisa m valdez 5037 stacey st ca 90250 756173987 ngascon/ 3p debra from the bank called seeking information regarding automatic payments for a deceased client. Provided information on coverage and refund process VALDEZ, LUISA N 6331 W CONTADORA DR WEST VALLEY CITY, UT Zip : 84128 756233003 VALDEZ, LUISA 5037 STACY ST HAWTHORNE, CA Zip : 90250 ----------------------------------------- 21. (904) 402-0656 cleavland caswell claim statsu of 2 motnhs ago 762735569 ngascon/ pi called to know status of claim/ prv info and xfer to clms CASWELL JR, CLEVELAND H 8208 FROST ST S JACKSONVILLE, FL Zip : 32221 ----------------------------------------- 22. (951) 660-7535 anne ortiz question other bank autopay chg bllmth qrtrly 742419799 ngascon/ Customer wanted to change automatic payment bank details. Sent form for account information change to customer's email and mailing address. ORTIZ, ANNE A 4997 SPRUCE CT FONTANA, CA Zip : 92336 ----------------------------------------- 23. (425) 350-9488 rosely nmiranda becu 2200 93 98012 status of plcy add more 760449770 ngascon/ Customer inquired about accidental insurance policy and options to add coverage. Sent information about the policy and options for adding coverage to the customer's email. MIRANDA, ROSELYN 2200 196TH ST SE UNIT 93 BOTHELL, WA Zip : 98012 ----------------------------------------- 24. (214) 524-9238 blake condnura rcvd mail wellby financial more info j7plt2 ngascon/ Customer inquired about an insurance offer received in the mail. Explained the details of the hospital accident protection plan and its costs. ----------------------------------------- 07/17/2026 1. (240) 403-7800 cook bonita for mother dorothy day 2013 monumental mom dcsd paperwork status of plcy mz0932691h0000f ngascon/ Customer called to check the status of a life insurance policy and to cancel it. 730559429 DAY, DOROTHY MAY 7902 CORIANDER DR APT 304 GAITHERSBURG, MD Zip : 20879 2 helen heneghan way unit 405 rockville md 20850 bonita cook 2404037800 07/15/2026 ----------------------------------------- 2. irma townsend (412) 727-2132 offer cu peachtree state 08/01 take effect cxl 763216515 ngascon/ Customer requested to cancel hospital accident protection insurance. Processed cancellation of the insurance and confirmed via email. TOWNSEND, BERTHA J 111 CONESTOGA RD PITTSBURGH, PA Zip : 15235 1557 ----------------------------------------- 3. (334) 451-4529 elon israel 762860046 cxld? ngascon/ Customer called about account cancellation. Informed customer to fill out the account number change form to reactivate the policy and prv cvrg id number. YISRAEL, ALLOWN 6424 HALCYON DR MONTGOMERY, AL Zip : 36117 ----------------------------------------- 4. (757) 714-8192 victoria 762534647 cnfrm benefits ngascon/ HINTON, VICTORIA 696 BILTMORE DR VIRGINIA BEACH, VA Zip : 23454 ----------------------------------------- 5. (727) 967-2448 lisa martino plcy summary 71 yrs old 65 74 50% or sp 763176429 ngascon/ pi called wanted to understand policy benefits. Provided details on benefits and cancellation policy, customer try logging in again to update bllmth. MARTINO, LISA 10982 PEPPERTREE LN PORT RICHEY, FL Zip : 34668 ----------------------------------------- 6. (706) 713-7805 em woods kim sent mail hap how it works j4ybyn ngascon/ Discussed hospital accident protection plan options and activation process. ----------------------------------------- 7. (205) 516-9738 philip richardson for sarah mother 96 yrs old nursing home getting +6.60 add cxl plcy ngascon/ Customer wants to cancel an accidental death policy pi not avail for auth/ adv to send poa and wrttn req/ prv email 703218948 RICHARDSON, MRS SARAH M 317 HILL AND DALE DR UNION SPRINGS, AL Zip : 36089 2202 ----------------------------------------- 8. donna wright (404) 667-6432 try get money bank accnt told to dont go to the bank send to the mail / messed up bank jackson prkwy 30318 atlanta ga ngascon/ Customer upset about unauthorized bank charge despite request for mail billing. Transferred the customer to a supervisor for further assistance. 759740841 WRIGHT, DONNA 1212 JAMES JACKSON PARKWAY NW APT 513 ATLANTA, GA Zip : 30318 ----------------------------------------- 9. (618) 433-9331 marsela jecker jerol hsbnd dcsd couple weeks hrtfrd status of cvrg 736918225 ngascon/ Customer inquired about husband's insurance after his passing. Offered to cancel the coverage and suppress future mailings. DECKER, GERALD 6409 WINTER CT GODFREY, IL Zip : 62035 3p spouse 6184339331 07/17/2026 ----------------------------------------- 10. (702) 496-6663 aiden barbara ann stewart group plcy mother find out 701432686 / 652221835 robert gene 701521541 ngascon/ Customer inquired about group policies for deceased family members. STEWART, BARBARA 8075 VISTA TWILIGHT DR LAS VEGAS, NV Zip : 89123 652555464 STEWART, ROBERT G PO BOX 2152 PAHRUMP, NV Zip : 89041 ----------------------------------------- 11. (402) 333-3990 frances berg status of plcy cobalt took over t143599 680 762803456 ngascon/ Customer wanted to check insurance coverage details and options for increasing it. Provided information on current coverage and options to increase it. BERG, FRANCES H 3301 S 121ST ST OMAHA, NE Zip : 68144 ----------------------------------------- 12. (662) 792-9615 rick simmons rcvd lttr thru bank form family cvrg j4snjl ngascon/ Discussed accidental death and dismemberment insurance offer and enrollment process. ----------------------------------------- 13. (816) 686-2013 james slavin have bill chubb 761650774 ngascon/ Customer inquired about a charge on their bank statement related to insurance.Verified policy details and arranged to send a hard copy of the policy. SLAVIN, JAMES J 709 NW RANGE ST BLUE SPRINGS, MO Zip : 64015 ----------------------------------------- 14. (217) 200-9737 cheryl thomas donnie king partner 11191950 chg bllmth has to be savings 104 s hickpry st 61863 ngascon/ Customer inquired about updating account information for insurance payments. 752017370 KING, DONNIE D 104 S HICKORY ST PESOTUM, IL Zip : 61863 ----------------------------------------- 15. (904) 228-2886 linda gary verify setting up will status and bene 756404642 ngascon/ pi called to knwo status and bene / prv info GEARY, LINDA M 2465 MONTREAL ST JACKSONVILLE, FL Zip : 32233 ----------------------------------------- 16. (866) 567-6996 de jesus michael zurich increase life insurance problem dont remember cnfrm bene when took it out 696604347 ***52 Account Type : CHK ngascon/ Customer inquired about life insurance account and payment details. Provided account information and confirmed payment schedule. DEJESUS, MICHAEL A 3151 SYLVANIA ST PORTAGE, IN Zip : 46368 ----------------------------------------- 17. (251) 421-1581 clarence l klinner dont remember when mail qwithin 14 days single 17.25 monthly chk? send voided chks ngascon/ ----------------------------------------- 18. (813) 385-7077 cocker midflorida cu how to sign up appick 078 J4WGMH ngascon/ Customer inquired about signing up for coverage and payment options. ----------------------------------------- 19. (267) 738-5775 robert griffith 763014012 june 29 new bllmth status of plcy *****4702 Account Type : SHAR ngascon/ Customer inquired about the status of accidental death and disability coverage and expressed urgency for activation. Customer was informed that the policy is not currently active and was advised to speak with a supervisor for further assistance. GRIFFITH, ROBERT 819 HEATHFIELD LN CROZET, VA Zip : 22932 7 ----------------------------------------- 20. (516) 729-1279 olevine kelly 763138142 clarification 50% age reduction ngascon/ Clarified details about accidental death and dismemberment policy and coverage reductions. Provided detailed information about coverage and benefit reductions. KELLY, OLIVENE 76 THE BLVD AMITYVILLE, NY Zip : 11701 ----------------------------------------- 21. pam keen (919) 631-2436 ellen marie whitley aunt status of plcy 620925097 07021935 ngascon/ Customer inquired about policy status and decided to cancel accidental death insurance. WHITLEY, E 1899 WILSONS MILLS RD SMITHFIELD, NC Zip : 27577 ----------------------------------------- 22. (480) 440-5498 verdeena halona rcvng info under siblings name verlee but her address j8z2a28 J8Z2A2 3300 n scottsdale road 5038 85251 3300 N Scottsdale Rd, Scottsdale, AZ 85251 ngascon/ supress ----------------------------------------- 07/20/2026 1. (352) 477-0564 margaret ann richburg what type of plcy cxld did not get money bank account 759173792 ngascon/ Customer inquired about canceled policy and wants to provide new bank details for reinstatement. decided to not proceed reinstating the policy. RICHBURG, MARGARET 6551 SW 100TH CT CEDAR KEY, FL Zip : 32625 ----------------------------------------- 2. (917) 348-5066 barabara hamilton nalfred hsbnd misunderstanding suncoast taking mnoey no idea what its for chrg 15227 stonehouse dr 34604 fl ngascon/ Customer inquired about insurance charges and requested policy details. Provided details about the insurance policy and confirmed sending copies via email and mail. 759540526 HAMILTON, ALFRED H 15227 STONE HOUSE DR BROOKSVILLE, FL Zip : 34604 ----------------------------------------- 3. (843) 304-3521 joseph rcvd lttr fmg owe money add when it started ngascon/ Customer inquired about accidental death insurance and requested cancellation due to lack of authorization. 758372050 KLINE, JOSEPH H 413 TOPCREST LN MONCKS CORNER, SC Zip : 29461 ----------------------------------------- 4. (305) 987-3895 jose torres rcvd insurance offer summary provision exclusions 10 any rest care custodal care treatment for accident or sickness j4wgmh ngascon/ Customer inquired about insurance coverage details regarding hospitalization and outpatient care. ----------------------------------------- 5. (913) 485-8604 stacey aldridge insurance paying yrs description 734958074 ngascon/ Customer wanted to know details about an insurance policy they have been paying for. Sent a copy of the policy to the customer and explained the coverage details. ALDRIDGE, STACY L 6720 W 74TH ST OVERLAND PARK, KS Zip : 66204 ----------------------------------------- 6. (321) 544-9791 vivianadams 748553502 battles - 102023137 TD bank 750731743 lunch 1818012 003245081 pineland state bank ngascon/Customer needed information on insurance policies and status . prv info ADAMS, VIVIAN 4795 HEMP WAY COCOA, FL Zip : 32926 714605827 BATTLES, VIVIAN ADAMS 982 ARABELLA LN COCOA, FL Zip : 32927 ----------------------------------------- 7. (334) 379-1755 kevin jackson get info cvrg ngascon/ Customer inquired about insurance coverage for upcoming hospitalization. Explained coverage details and claim filing process. 761804110 DAFFIN, KALVIN D 1876 COUNTY ROAD 27 LOUISVILLE, AL Zip : 36048 ----------------------------------------- 8. 696471337 why rcvd lttr did not apply cvrg increase req ngascon/ Customer inquired about a letter regarding an insurance coverage increase they did not apply for. Explained the affiliation with the insurance company and the need for verification, but customer was confused and did not provide information. FERGUSON, SALLIE L 3350 N 27TH ST MILWAUKEE, WI Zip : 53216 3802 ----------------------------------------- 9. troy wilson grandpa maddie ruth grandma dcsd chhg accnt info (601) 926-8400 sharonda evans 754526072 676 ngascon/ Customer called to update account information after a family member's passing. Cancelled coverage and initiated refund process for premiums paid after the passing. WILSON, MATTIE B 5761 TURKEY CREEK RD DECATUR, MS Zip : 39327 sharonda evans 6019268400 06/14/2026 po box 519 decatur ms 39327 ----------------------------------------- 10. self barlicia update autopay 762748520 (225) 747-0090 ngascon/ Customer called to update payment information and inquire about benefits. Informed customer about payment options and benefits; customer to fill out a form for changes. SELF, VERLECIA L 5907 E. STONEPATH GARDEN DRIVE CHESTER, VA Zip : 23831 ----------------------------------------- 11. (239) 518-5937 doris vargas status of clm no info 762965444 ngascon/ Customer inquired about the status of their claim and was connected to claims specialists for further assistance. VARGAS, DORIS 15607 HAGIE DR FORT MYERS, FL Zip : 33908 ----------------------------------------- 12. (251) 282-8769 822368050818 j4wfjb cnfrm benefits and amount ngascon/ Customer inquired about health insurance plan details and monthly costs. ----------------------------------------- 13. (919) 381-7999 alison bell chk accnt fmg ref dont know anything chrg what is the chrg for when got start 5835162480 27517 bell al 5910 farringon rd apt 426 chapel hill nc 99.00 5 chrages truist bank personal accnt 5910 Farrington Rd, Chapel Hill, NC 27517 ngascon/ pi called what is the chrg for/ prv info and copy 759659989 BELL, ALISON 300 MEREDITH DR APT 226 DURHAM, NC Zip : 27713 ----------------------------------------- 14. (412) 841-2070 parbila jacquelyn pribila rcvd info mail 1k free first fdrl signed sent back 763229275 ngascon/ Customer called to cancel a misleading insurance policy after receiving unexpected charges. PRIBILA, JACQUELINE R 5341 COX AVE PITTSBURGH, PA Zip : 15207 ----------------------------------------- 15. (914) 466-2936 john turek brother dcsd not paid 645064899 ngascon/ Customer requested to cancel brother's insurance policy after his passing. TUREK, KEVIN 305 NORTH ST JIM THORPE, PA Zip : 18229 1409 john turek 9144662936 05/11/2026 ----------------------------------------- 16. (313) 687-6696 johnnie carrington 762913763 twanda wife prostate cancer file a clm hsptlzd cancer surgery 02/17 went back whole week hsptlzd 03/12-18 ngascon/ Customer inquired about coverage and claims related to health insurance. Explained different insurance policies and their benefits. CARRINGTON, JOHNNY 20491 VEACH ST DETROIT, MI Zip : 48234 3219 ----------------------------------------- 17. barbara jones (334) 419-5232 sent lttr due july 10th 763145127 ngascon/ Customer called regarding insurance payment. Customer will send a money order for the payment and plans to call back to pay for the year. HAYNES-JONES, BARBARA J 2714 N BROAD ST SELMA, AL Zip : 36701 ----------------------------------------- 18. (239) 339-7305 diane garrett info abt acct 716406954 / 03061951 ngascon/ Customer requested to cancel insurance coverage and receive written confirmation. DARAB, DIANE D 5238 SEAGULL CT CAPE CORAL, FL Zip : 33904 ----------------------------------------- 19. (616) 318-3417 linda rough wrong address mail ibll ngascon/ Customer inquired about the correct address for sending a car payment check after mailing it to the wrong address. ----------------------------------------- 20. (850) 346-9472 theresa walkwr hsbnd insurance ene print form mail no address 630677532 ngascon/ Customer requested mailing address for beneficiary form submission. WALKER III, EDWARD F 5151 PERSIMMON HOLLOW RD MILTON, FL Zip : 32583 ----------------------------------------- 21. (732) 600-8562 marion ickens 762332323 ngascon/ Customer inquired about insurance policy details and beneficiary information. AKINS, MARYANNE 10 KATHY CT BRICK, NJ Zip : 08724 ----------------------------------------- 22. (313) 826-9733 maxine mcguirre hae plcy hsptlzd claim forms how far back submit clm never submit 758248990 30 days ago severasl times 2022 wice 2022 06/05/2026 stroke ngascon/ Customer requested a claim form and inquired about submitting past hospital claims. Claim form will be emailed to the customer within a few hours. tmcguire@sfish.org 758248990 MCGUIRE, MAXINE 21961 VALE OAK PARK, MI Zip : 48237 ----------------------------------------- 23. dan (509) 595-4308 who is bene 674698290 ngascon/ Customer inquired about beneficiary information for insurance and preferred to update it online. DRUFFEL, MR. DANIEL C 1012 SW RYAN CT PULLMAN, WA Zip : 99163 ----------------------------------------- 24. (619) 886-7751 cobnie kitaspie J4VX1V ngascon/ Customer inquired about life insurance details and coverage options. Explained insurance details and options for increasing coverage. ----------------------------------------- 25. (716) 743-0924 ROGGE JAN SCAMMED ACCNT NEW ACCNT RCVD NOTICE 8.10 CHG BLLMTH 656347740 ngascon/ Customer inquired about updating account informatioN. Instructed customer to fill out a charge authorization form and send it back with payment. ROGGE, JANICE L 422 ROBINSON ST N TONAWANDA, NY Zip : 14120 ----------------------------------------- 26. ANITA BARCKER (979) 271-2011 UPDATE ADDRESS 738847553 ngascon/ Customer wanted to update their address on file. adv alrdy have the current address BARKER, ANITA F 13041 COUNTY ROAD 404 CALDWELL, TX Zip : 77836 ----------------------------------------- 27. 748727688 (954) 232-1233 make [ppmnyt ngascon/ Customer wants to restart automatic payments for insurance. Informed customer to fill out a form to resume payments. SAPIA SR, ROBERT 5242 SW 33RD ST DAVIE, FL Zip : 33314 ----------------------------------------- 28. (706) 690-0977 sent pymnt last month why cxl milly price 1142 30824 48 ngascon/ Customer inquired about payment status and reactivation of insurance after hospitalization. PRICE, MILLY PO BOX 1142 THOMSON, GA Zip : 30824 ----------------------------------------- 29. dpnald skilzo rcvd offer ngascon/ ngascon/ Customer inquired about payment status and reactivation of insurance after hospitalization. ----------------------------------------- 30. 762316606 (810) 294-9853 rfgutowski@gmail.com cxl plcy ngascon/ Customer called to cancel policy due to age-related benefit reduction. Cancelled the policy and updated the customer's email for confirmation. GUTOWSKI, RICHARD F 4092 N RIVER RD FORT GRATIOT, MI Zip : 48059 ----------------------------------------- 31. (323) 559-9542 eden hegans higgins 740647783 bene form partner and extra percentage chg cvrg amount ngascon/ Customer inquired about beneficiary details and coverage options. Provided information on how to fill out beneficiary forms and explained coverage options. HAGINS, ENA E 3537 MARMION WAY APT 103 LOS ANGELES, CA Zip : 90065 ----------------------------------------- 32. (360) 464-4813 marilyn seeley 415241-1-wa 734407168 hsbnd dcsd fell ngascon/ Customer inquired about policy coverage and changing beneficiaries after husband's passing. Sent beneficiary designation form to customer's email for completion. SEELEY, MARILYN D 3308 OLDSTEAD CT SE OLYMPIA, WA Zip : 98501 ----------------------------------------- 33. (520) 577-3980 hu ngascon/ ----------------------------------------- 07/21/2026 1. (910) 331-2778 lydia jones lapse 759940843 9103318816 ngascon/ Customer inquired about late payment notice and confirmed payment status. Confirmed receipt of payment and assured customer / file exrt to apply pymnt no email/ phn 9103318816 JONES, LYDIA 134 RIDGE RD MARSTON, NC Zip : 28363 ----------------------------------------- 2. (717) 342-6676 charles j kennedy 760844303 strange how long ngascon/ Customer wanted to know the details of their insurance policy and payment status. Informed customer about policy details and payment methods; customer decided to pay by mail. KENNEDY, CHARLES J 205 N BARBARA ST APT 7 MOUNT JOY, PA Zip : 17552 ----------------------------------------- 3. (403) 671-8101 aryann andrews cxl plcy thru mcd 703629858 ngascon/ Customer requested to cancel their policy due to terminal illness. ANDREWS, MARION A 1527 HILTON PARMA RD SPENCERPORT, NY Zip : 14559 ----------------------------------------- 4. (909) 441-6019 holguan steven rcvd mail fmg hap late pymnt did not auth 762048868 ngascon/ Customer inquired about unexpected hospital accident insurance notice and requested removal from the program. adv needed verifiation to prv cvrg and cxl /did not ver info and cll dscnctd HOLGUIN, DAVID 17112 FERN ST FONTANA, CA Zip : 92336 3278 ----------------------------------------- 5. (434) 993-2011 edith barbara tolbert cant take premium chk account 762364001 ngascon/Customer wanted to know why premium payment was not deducted automatically. Informed customer to send a check for the current month and provided a form to update automatic payments. TORBERT, EDITH C 7816 VILLAGE HWY CONCORD, VA Zip : 24538 ----------------------------------------- 6. (260) 347-3792 marilyn hsbnd dcsd had bank insurance 8.25 602958304 ngascon/ Customer requested to cancel bank insurance following husband's passing. DANNER, LARRY L 1500 S MAIN ST KENDALLVILLE, IN Zip : 46755 MARILYN DANNER 2603473792 07/01/2026 ----------------------------------------- 7. (203) 654-5998 sarah 763048482 cxl add plcy ngascon/ pi called cxl plcy/ prv info HERNANDEZ, SARA S 63 LEDGEWOOD DR NORTH BRANFORD, CT Zip : 06471 ----------------------------------------- 8. (405) 574-2465 bobbie maskin true sky 1.10 per 10k go up j4yfrd J4YFRD ngascon/ ----------------------------------------- 9. (330) 603-2188 gary j peacock 666147273 ngascon/ Customer inquired about cancellation and details of insurance coverage. Customer decided to think about the coverage and continue payments for now. PEACOCK, TERRY J 73 E STREETSBORO ST HUDSON, OH Zip : 44236 ----------------------------------------- 10. (712) 314-8180 laurence nolan florence cant afford except cmplmntry 595213gus286 762962818 ngascon/ Customer wanted to cancel additional insurance coverage. Reduced coverage to complimentary plan and confirmed cancellation. NOLAN, FLORENCE ANN 2122 AVENUE G COUNCIL BLUFFS, IA Zip : 51501 ----------------------------------------- 11. (757) 787-8568 dakota nicola johnson hsbnd plcy dcsd 739257276 ngascon/ 3p sp called pi dcsd cxl plcy/ prv info JOHNSON, JACK PO BOX 81 26068 DRUMMONDTOWN RD ACCOMAC, VA Zip : 23301 0081 81 decola johnson 7577878568 04/06/2026 ----------------------------------------- 12. (803) 216-4233 tiffany rogers grandmother lula glover cnfrm benefits dcsd 04/2026 760041796 760389186 757792706 add active ngascon/ 3p granddaughter called cnfrm benefits /Confirmed cancellation of some policies and filed a claim for accidental death insurance. GLOVER, LULA D 656 S LEE ST BATESBURG, SC Zip : 29006 po box 3662 batesburg sc 29006 tiffany rodgers 8032164233 04/16/2026 tipprodgers88@gmail.com ----------------------------------------- 13. (978) 870-2274 christian nato Christopher Chiumento status of plcy 07sae 23 bridal crss rd ma 01453 645713032 ngascon/ Customer inquired about an old insurance policy and confirmed it is expired. CHIUMENTO, CHRISTOPHER 23 BRIDLECROSS RD LEOMINSTER, MA Zip : 01453 3495 ----------------------------------------- 14. (901) 644-0446 freeda mitchell hspital stay of add J5MJFG ngascon/ ----------------------------------------- 15. (561) 373-2802 kelly schelly father setn paperwork rfnd march not seen rfnd yet 652450797 03/17 ngascon/ Customer inquired about a reimbursement for a policy and provided necessary details for follow-up. NORTON SR, RICHARD L 1849 ABRICO DR UNIT 2 LUTZ, FL Zip : 33558 5440 ----------------------------------------- 16. laurie hartford janice simmons janis (304) 951-2689 debit chk now hers dcsd 09/2025 0000100502 652253027 ngascon/ Customer called to cancel insurance after the insured passed away. SIMMONS, JANIS C C/O LORRIE HARPER 1045 LEFT FORK LEATHERWOOD RD CLENDENIN, WV Zip : 25045 5141 lorrie harper 3049512689 09/20/2025 ----------------------------------------- 17. (740) 396-9903 robin carlisle cert of insurance parents 628336627 ngascon/ 3p called to know status of plcy/ educ HILDRETH, ROBERT 139 W BOMFORD RICHWOOD, OH Zip : 43344 ----------------------------------------- 18. (540) 820-9336 hu ngascon/ ----------------------------------------- 19. (509) 547-3166 suzan tanska macy's status of plcy 713461929 ngascon/ pi called to know the status of plcy/ educ TANSKA, SUSAN L 101 E SUNSET DR BURBANK, WA Zip : 99323 9679 ----------------------------------------- 20. (423) 467-6460 shanot dorton jina garten 29485 ngascon/ ----------------------------------------- 21. (863) 514-8257 kenneth edline midlforida cu recup J4WGMB ngascon/ Customer inquired about an offer and activation form for coverage. ----------------------------------------- 22. (573) 883-0052 ghostcall ngascon/ ----------------------------------------- 23. (919) 624-5792 lisa warner status ofplcy old plcy citibank 733440817 ngascon/ pi called to know status of plcy/ educ WERNER, LISA M 202 WITHERIDGE CT APEX, NC Zip : 27502 ----------------------------------------- 24. teresa fountneu cxl plcy louella fontno (951) 488-9592 hgave premiums chk dcsd cxl plcy 659005029 ngascon/Customer called to cancel a policy for a deceased individual and request a refund. FONTNO, LOUELLA 28011 LOCUST AVE MORENO VALLEY, CA Zip : 92555 5228 THERESA FONTNO 9514889592 07/01/2026 ----------------------------------------- 25. rodreick gene (910) 605-7402 roderick king 1007 ngascon/ Customer inquired about misplaced car insurance information. ----------------------------------------- 26. (312) 581-3563 mother late tina darlene glover 762493574 DARNELL GLOVER ngascon/ Inquiring about a check received and claims submitted for hospital coverage. Clarified the check's purpose and scheduled a follow-up with a claims specialist. GLOVER, TINA 719 CONCORD AVE ELKHART, IN Zip : 46516 ----------------------------------------- 27. (239) 220-9228 ernesto melendez 759165555 mail direct withraw the money if rcvd 2805 ne 6th plc fl 33909 ngascon/ Customer inquired about payment status and options for insurance premiums. Informed customer that payment can be made online or via mail/ will go online 759161555 MELENDEZ JR, ERNESTO 2805 NE 6TH PL CAPE CORAL, FL Zip : 33909 ----------------------------------------- 28. (404) 597-8633 laurie esther 763221990 ngascon/ Customer inquired about policy coverage details and received clarification on benefits. ESCHER, MAURY R PO BOX 82082 HAPEVILLE, GA Zip : 30354 ----------------------------------------- 07/23/2026 1. dan katchum (941) 266-0991 overdrawn not them bnk what is the chrg for keep chrging fees did not auth cxl sav midflorida ngascon/ Customer called to cancel unwanted insurance charges after being informed by their bank. Canceled the additional insurance and confirmed complimentary coverage. KETCHUM, DAN 5555 WIND SAIL ST BRADENTON, FL Zip : 34203 ----------------------------------------- 2. (239) 409-7198 ken whittington cxl plcy 763182224 KCOLC36@GMAIL.COM ngascon/ Customer called to confirm cancellation of policy and request confirmation email. WHITTINGTON, KENNETH L 1672 TARPON BAY DR S APT 103 NAPLES, FL Zip : 34119 ----------------------------------------- 3. (434) 996-9576 debra mclaughlin trying collect premium 2024 cxldmary jane houston dcsd money rfnded try collect money again 734987592 ngascon/ Customer inquired about a premium payment for a canceled life insurance policy. pi dcsd HOUCHIN, MARY JANE 43731 ROAD 775 EDDYVILLE, NE Zip : 68834 debra mclaughlin 4349969576 06/24/2024 ----------------------------------------- 4. (347) 536-1837 sulimana lubiza 05181933 mom cvrg 762168401 julia daughter doesnt speak stroke / poa few weeks ago / signed paper for 100k / it was mistake asked to cxl/ sent form to her to cxl 100k/ and poa by mail if rcvd ngascon/ Customer wanted to confirm the cancellation of an accidental insurance policy. Informed customer about the need for proper POA documentation to process the cancellation. SHOLOM HOY SULEYMANOVA JULIA YUSUPOV SULEYMANOVA, LIZA 6536 99TH ST APT 5H REGO PARK, NY Zip : 11374 4369 58 ----------------------------------------- 5. (717) 275-3788 jeff sheffer / jean s sheffer rcvd lttr copy of death cert wife natural causes 715722845 ngascon/ Customer inquired about sending a death certificate for insurance reimbursement. SHEFFER, JEAN S 84 SMITH RD NEWPORT, PA Zip : 17074 ----------------------------------------- 6. (732) 610-8012 sharon simpson 18113952 64296984 ngascon/ pi called to know status of plcy /prv info SIMPSON, SHARON 48 WYCKOFF RD EATONTOWN, NJ Zip : 07724 ----------------------------------------- 7. (719) 528-6051 kenneth baker ken get online and started premium not right 763018709 ngascon/ Customer called to reactivate insurance policy and confirm premium payment status. BAKER, KENNETH 3424 PLANTATION GRV COLORADO SPGS, CO Zip : 80920 ----------------------------------------- 8. (425) 757-4140 laurie austin mother joyce austin dcsd last month becu 1k add benefits 760447605 ngascon/ Customer wanted to verify if the death qualifies for a life insurance policy. Cancelled the policy and confirmed no future mailings will be sent. AUSTIN, JOYCE 8646 BAINBRIDGE LOOP NE LACEY, WA Zip : 98516 laurie austin 4257574140 06/04/2026 ----------------------------------------- 9. (612) 554-7355 joanne ladd rcvd mail 18 qrtrly fill out form dont see she need to fill dont 62371985 623871985 3636 tonka wood rd mn 55345 ngascon/ Customer inquired about a letter regarding insurance coverage and payment details. 623871985 LADD, JOAN M 3636 TONKAWOOD RD MINNETONKA, MN Zip : 55345 ----------------------------------------- 10. (813) 365-0552 jeane adun hsplzd moonths ago 760902043 blood drop down blood transfusion lana ngascon/ Customer inquired about filing a claim for hospitalization and clarified policy coverage. xfer to clms ADUM, JEAN 5995 N DORMANY RD PLANT CITY, FL Zip : 33565 ----------------------------------------- 11. (772) 626-1471 jennifer campbell status 750655591 ngascon/ pi called to know status of plcy/ prv info CAMPBELL, JENNIFER J 317 SW COVINGTON RD PORT ST LUCIE, FL Zip : 34953 ----------------------------------------- 12. (443) 520-1169 camille smith correct mail address update 763083370 bene ngascon/ pi called to cnfrm address to update bene/ prv info SMITH, CAMILLE 3678 WATERWHEEL SQ RANDALLSTOWN, MD Zip : 21133 ----------------------------------------- 13. (916) 350-0674 susie low just called ver sons plcy 751506142 ngascon/ Verified policy status and reactivated coverage for the customer's son with authorization. LOW, BRANDON 4312 GRAND PRIX LOOP ROCKLIN, CA Zip : 95677 ----------------------------------------- 14. (561) 866-8085 rita picking united airline have cvrg 760811340 ngascon/ Customer inquired about insurance coverage details and beneficiary designation. PICKING, RITA 2315 NE 27TH ST LIGHTHOUSE POINT, FL Zip : 33064 age reduction ----------------------------------------- 15. (303) 815-5815 fran whitley daughter 636173330 bene cnfrm pi not avail ngascon/Customer inquired about beneficiary details for insurance coverage and requested to update the beneficiary information. WHITLEY, GEORGE 67 HOBO FORK RD NATCHEZ, MS Zip : 39120 ----------------------------------------- 16. (215) 789-1866 carl praser add 762360265 747512966 ngascon/ Assisted customer with accidental death and dismemberment insurance payment issues. Instructed customer to fill out a charge authorization form and mail it in for payment. GRASER, CARL T 138 HIGHLAND PARK DR LEVITTOWN, PA Zip : 19056 ----------------------------------------- 17. (775) 428-2225 sierra pacific cu actvtn form j4ydkj ngascon/ Customer inquired about a letter regarding insurance coverage and eligibility. ----------------------------------------- 18. (205) 222-5731 reginard shalley make a pymnt 762833399 926 4th ter w 35204 ngascon/ Customer called to make a payment and update address; discussed policy details and claims process. SHELLEY SR, REGINALD L PO BOX 110773 BIRMINGHAM, AL Zip : 35211 ----------------------------------------- 19. (212) 234-2154 anna mcdaniel if rcvd pymnt chk problem new checking bllmth 628072284 **174 Account Type : CHK ngascon/ Customer confirmed new checking account for automatic payments. MCDANIEL, ANNIE 2160 MADISON AVE APT 1F NEW YORK, NY Zip : 10037 ----------------------------------------- 20. (901) 581-6071 nady canard 713249504 cash value ngascon/ Customer inquired about the cash value of their policy and received information about coverage details. KINNARD, NADIE J 1601 S PRESCOTT ST MEMPHIS, TN Zip : 38111 ----------------------------------------- 21. (415) 659-9170 jodi rita hakeem hsbnd dsd 5567 ct grass lne 32951 free mail space coast / took 30.00 did not sign up additional / only meant cmplmntry 759353914 ngascon/ Customer called about unauthorized charges and confusion over insurance enrollment. Cancelled the insurance policy and confirmed reimbursement for the premium. HAKIM, JODI R 5567 CORD GRASS LN MELBOURNE BEACH, FL Zip : 32951 ----------------------------------------- 07/27 1. (305) 804-9892 patricia lightfoot file clm 07/22-24 759362437 highblood ngascon/ Customer wanted to file a claim for hospitalization insurance. Scheduled a claims call back and provided coverage ID number. LIGHTFOOT, PATRICIA 107 BALLARD RD AVON PARK, FL Zip : 33825 ----------------------------------------- 2. janine v sims (713) 459-7211 recently mail add 2 people got back 659806165 ngascon/pi needed to update address for policy correspondence and cnfrm bene updates. Updated the apartment number in the system; adv no need for customer to mail anything back. SIMS, JEANINE V 10901 MEADOWGLEN LN APT 149 HOUSTON, TX Zip : 77042 ----------------------------------------- 3. (347) 351-6265 behalf of marcel author dcsd have accnt 753100362 ngascon/ Customer inquired about a deceased account holder's insurance coverage and cancellation details. ARTHUR, MARCELLE A 4916 ARBUTUS AVE ROCKVILLE, MD Zip : 20853 ----------------------------------------- 4. (971) 394-2399 lori saar hsbnd dcsd found cna plcy status cnfrm cvrg 03/98 steven h saar 664912865 ngascon/Customer inquired about an old insurance policy after husband's passing. SAAR, STEVEN H 3420 HIGHLAND DR CARLSBAD, CA Zip : 92008 ----------------------------------------- 5. ithink financial good phone? ngascon/ ----------------------------------------- 6. (360) 271-6209 fick kenneth wife pdn dcsd december cnfrm cvrg 12/16/2025 731483882 ngascon/ Customer wanted to check on the insurance policy of a deceased spouse. Cancelled the coverage and initiated a refund process for the premium collected after the spouse's passing. FICK, TAMERA 1001 THORNDYKE RD PORT LUDLOW, WA Zip : 98365 kenneth fick 3602716209 12/16/2025 ----------------------------------------- 7. berry hathaway amount on the plcy make pymnt pdn (919) 770-9610 757879878 ngascon/ Customer inquired about coverage and payment options for accidental death and dismemberment policy. HATTAWAY, BARRY H 1013 MOSSY ROCK DR SUMMERVILLE, SC Zip : 29485 7874 ----------------------------------------- 8. (209) 357-2001 jane price cxl sbnd plcy havey laverns price 2432 95301 dcsd 02/26/2026 ngascon/ Customer called to cancel husband's life insurance policy after discovering it existed. PRICE, HARVEY 2422 BRODALSKI ST ATWATER, CA Zip : 95301 jane price 2093572001 02/26/2026 ----------------------------------------- 9. (619) 818-9846 inez odom 761349512 update autopay ngascon/ Customer wanted to update auto pay account information. Informed customer that updates cannot be made over the phone and suggested visiting the website. ODOM, INEZ M 2555 55TH ST SAN DIEGO, CA Zip : 92105 ----------------------------------------- 10. (305) 610-0821 george alvarez find out info plcy chrg 33 no copy s3a5690561 651 sw 62nd ave miami fl 33144 762326125 ngascon/ Customer wanted to find out information on their insurance policy. Provided policy details, coverage ID number, and clarified policy transferability. ALVAREZ, JORGE A 651 SW 62ND AVE MIAMI, FL Zip : 33144 ----------------------------------------- 11. (936) 788-6236 1st carolyn national bank colorado cxl plcies coming out new accnt no longer need chgd banks 729965148 hap 664118874 add 678173528 add ngascon/3p requested to cancel multiple insurance policies for a client. Cancelled the policies and confirmed reimbursement will be processed for one add plcy with auth GARCIA, ADELITA 19333 ACORN HILL DR CONROE, TX Zip : 77302 6763 10101952 dellabel101952@gmail.com ----------------------------------------- 12. (567) 356-7095 jerry mack making pymnt annual instead month how much 734603441 ngascon/ pi wanted to know the total for paying insurance annually. Provided total amount for annual payment and confirmed customer's intent to send a check. MACK, JERRY 20746 MAIN STREET RD WAPAKONETA, OH Zip : 45895 7600 ----------------------------------------- 13. (724) 355-6872 debra musser mailed cxl 134 16105 east hillcrest ave newcastle pa 763262913 ngascon/ Customer requested to cancel accidental hospital insurance coverage. MUSSER, DEBRA A 134 E HILLCREST AVE NEW CASTLE, PA Zip : 16105 ----------------------------------------- 14. diana thompson (217) 899-7334 status of plcy 674275635 ngascon/ Customer wanted to check the status of their life insurance policy. Confirmed policy details and coverage for customer and husband. THOMPSON, DIANA L 5660 S WILLIAMSVILLE RD SHERMAN, IL Zip : 62684 ----------------------------------------- 15. (805) 674-4944 nick kamp wells fargo 748900935 status of plcy ngascon/ pi called cnfrm status / prv info KAMP, NICK A 269 PINE AVE MORRISON, TN Zip : 37357 ----------------------------------------- 16. (541) 891-7928 maurice cooper alice cooper death wife 626702969 ngascon/Customer inquired about insurance coverage after wife's death and requested to speak with a claims specialist. Scheduled a callback from the claims department for further assistance. HOOPER, ALICE F 6273 HIGHWAY 39 KLAMATH FALLS, OR Zip : 97603 ----------------------------------------- 17. (541) 882-4769 terry sprada mother in law edna rcvd pdn 01/2026 dcsd 641319317 ngascon/ Customer wanted to understand the status of a premium notice for a deceased relative's policy. Canceled the policy and initiated a refund process for premiums collected after the death. SCROGHAM, EDNA C 4434 BISBEE ST KLAMATH FALLS, OR Zip : 97603 terri scrogham 5418824769 01/29/2026 4801 driftwood dr 97603 ----------------------------------------- 18. (979) 264-6767 monica guerra how to file a clm if covered 762972750 ngascon/Customer inquired about filing a claim for hospital coverage and received information on the process. GUERRA, MONICA 3523 ROSSINI DR KATY, TX Zip : 77493 ----------------------------------------- 19. (206) 550-4747 sally smith rensatet did not get the info 762951899 ngascon/ Customer called to reactivate lapsed coverage and update account information. Sent a form to the customer for reactivation of coverage; confirmed mailing details. SMITH, SALLY G 2565 E MADISON ST SEATTLE, WA Zip : 98112 ----------------------------------------- 20. (816) 697-3977 erlene wagner hsbnd dcsd john a wagner 1000 accdnt plcy 1k cmmnty amerca 714668486 ngascon/ 3p called pi dcsd and wants to file a clm/ prv cvrg benefits and wants to spk to clms/ ccb sent and set expectation WAGNER, JOHN A 509 W CENTER POLO, MO Zip : 64671 earlene wagner 8166973977 03/21/2026 ----------------------------------------- 21. (602) 619-3576 vicki mickel cxl plcy 1955-04-04 756847581 ngascon/Customer requested to cancel multiple insurance policies due to dissatisfaction with benefits. MICKEL, VICKI 2090 MEADOWBROOK RD PRESCOTT, AZ Zip : 86303 5695 ----------------------------------------- 22. nichols mckenzie (361) 813-4020 status 585275gus278 761480729 ngascon/ Customer inquired about the status of their insurance policy and beneficiaries. MCKENZIE, ROSE R 1407 OAKRIDGE DR ROUND ROCK, TX Zip : 78681 6221 ----------------------------------------- 23. (503) 930-4811 thomas c carranza rcvd notice pdn spyware chg accnt number 749703637 ngascon/ Customer called to update account number for automatic billing due to previous issues. CARRANZA, THOMAS C 581 LANCASTER DR SE NUM 4 SALEM, OR Zip : 97317 ----------------------------------------- 24. (317) 340-8842 carol stafford live sister dcsd add 699110139 cxl plcy ngascon/ Customer called regarding insurance coverage for deceased sister. Cancelled the insurance policy and initiated refund process; confirmed need for death certificate. HARRY, SHEILA J 2918 DONNA BELL DR INDIANAPOLIS, IN Zip : 46241 5824 CAROL STAFFORD 3173408842 07/17/2026 7009 linden dr indianapolis in 46227 bank one 1k add ----------------------------------------- 25. (802) 345-0129 rebecca woods have plcy thru fmg got bill mail many yrs ago only for the bank explain beenfits 639001962 ngascon/Explained accidental death and dismemberment insurance policy details to the customer. WOOD, REBECKA E 137 SHORE HEIGHTS DR INMAN, SC Zip : 29349 4310 ----------------------------------------- 26. (661) 317-3581 elaine alden for mother vivian chianello add beneficiary chg bene arthur father dcsd 3 yrs ago 762841494 762842490 ngascon/ 3p daughter pi dcsd /cxl plcy/ prv info CHIANELLO, VIVIAN 23673 WILLOW CANYON RD TEHACHAPI, CA Zip : 93561 7942 CHIANELLO, ARTHUR 23673 WILLOW CANYON RD TEHACHAPI, CA Zip : 93561 7942 alane chianello alden 6613173581 11/04/2023 ----------------------------------------- 27. (757) 593-2008 orsuella surgery car accident whiplash how to file a clm 07/13 07/14 761009615 mscburrell@aol.com ngascon/Customer inquired about filing a claim after incident. Claim form processed to be emailed to the customer for completion. BURRELL, CONSUELA M 239 HOGAN DR NEWPORT NEWS, VA Zip : 23606 ----------------------------------------- 28. (561) 270-9139 ngascon/ ----------------------------------------- 29. deanna bloom 1.50 (248) 568-9323 did not sign up for additional 2k dort fcu 763229655 ngascon/ Customer inquired about unexpected insurance charge and clarified coverage details. Explained the complimentary insurance coverage and clarified no additional charge was activated. BLOOM, DEANNA J 12745 ANDERSONVILLE RD DAVISBURG, MI Zip : 48350 ----------------------------------------- 30. (503) 551-5406 rose bava 763217819 ***6591 Account Type : CCRD ngascon/ Customer inquired about insurance coverage and payment details due to confusion from multiple documents received. FAVA, ROSE M 4845 PULLMAN AVE SE SALEM, OR Zip : 97302 ----------------------------------------- 31. (757) 817-6751 hu ngascon/ ----------------------------------------- 32. (904) 451-3775 norman moore add and hap 763266800 ngascon/Customer inquired about coverage details and assistance with critical illness policy enrollment. MOORE, NORMAN A 5316 SE 159TH ST HAWTHORNE, FL Zip : 32640 ----------------------------------------- 33. (940) 367-0535 edward russel life insurance wellby financial carloan added monthly car loan amount savings account have overdraft cxl 763106168 EDDYRUSSELL6@GMAIL.COM 763139188 1976-06-16 ngascon/ Customer wanted to cancel a life insurance policy. Cancelled the life insurance policy and confirmed complimentary coverage. RUSSELL, EDWARD R 7105 DESERT WILLOW DR DENTON, TX Zip : 76208 ----------------------------------------- 34. belvelin liva (281) 965-2399 status of clm 757885517 ngascon/ pi called to know status of clm/ prv info and TF LEVI, EVELYN E 949 PENNYGENT LN CHANNELVIEW, TX Zip : 77530 2455 ----------------------------------------- 35. chris (626) 863-0548 lai 2008 1k add long time ago status of plcy 739990628 ngascon/Customer wanted to check the status of an accidental death and dismemberment insurance policy. Informed customer that the insurance coverage was canceled LAI, CHRIS 12235 RAMONA BLVD EL MONTE, CA Zip : 91732 844 91754 ----------------------------------------- 36. ashley burrs (314) 240-6970 offer rcvd 10k add 1.50 monthly how to select 10k first community cu J582VF cosey daniel ngascon/ Customer had questions regarding insurance papers received in the mail. Explained coverage options and clarified details about family insurance. 759308172 BURSE, ASHLEY 613 KARESS DR SAINT LOUIS, MO Zip : 63137 ----------------------------------------- 07/28 1. (508) 657-0915 fash robert add cu no logner need cxl 8773096576 1121 rainbow 89128 las vegas nv rdfireman@msn.com ngascon/pi called to cxl plcy / prv info/ no longer need and will close accnt with bank FASH, ROBERT 58 HIGH ST BELLINGHAM, MA Zip : 02019 1495 ----------------------------------------- 2. (814) 720-1684 hu ngascon/ ----------------------------------------- 3. (215) 549-6154 sharon walton status of plcy 4304 po box moved alrdy 18113952 636764394 **486 Account Type : CHK ngascon/ Customer inquired about the status of their insurance policy and confirmed details about coverage and payment. WALTON, SHARON 42W CHELTENHAM AVE. PHILADELPHIA, PA Zip : 19120 ----------------------------------------- 4. (727) 226-5058 nancy lilo willow status of plcy new bene hsbnd dcsd 760940078 ngascon/ pi called to know status of plcy/ prv info LILLO, NANCY A 7327 SHEEPSHEAD DR HUDSON, FL Zip : 34667 3220 ----------------------------------------- 5. (574) 208-7598 create password priscilla bengtson 762217904 ngascon/ pi called trying to create profile but cannot sign in/ trying to sign up for HAP plan/ adv abt enrollment process and TF BENGTSON, PRISCILLA S 59208 M 62 CASSOPOLIS, MI Zip : 49031 ----------------------------------------- 6. (973) 830-6984 gloria harden status of plcy 709267699 ngascon/ pi called to know the status of plcy/ educ HARDER, GLORIA 38 PARK ST APT 8E FLORHAM PARK, NJ Zip : 07932 1734 ----------------------------------------- 7. (602) 433-7000 matthew williams desert financial cu helen jenkins rcvd pdn 30 not able paid / udpate pymnt info 757183929 ngascon/ Customer called to update payment information for a mutual client. Informed customer to send a charge authorization form with updated account information. JENKINS, HELEN C 8105 E EBOLA AVE MESA, AZ Zip : 85208 ----------------------------------------- 8. (757) 708-4973 gloria hafford pull chk sav accnt 762586404 ngascon/pi called what us the chrg for/ prv info and decide to cxl did not authorized HUMPHREY, GLORIA 17 FIELDALE DR APT B SMITHFIELD, NC Zip : 27577 4833 ----------------------------------------- 9. (937) 250-5457 paul hull rcvd lttr dont understand surgery? benefits 76332 763259479 ngascon/ Customer inquired about insurance coverage details after receiving a letter. HULL, PAUL 4780 KENILWOOD AVE DAYTON, OH Zip : 45424 1909 ----------------------------------------- 10. (301) 526-9134 althea gasley 628771119 goslee ngascon/ Updated customer's last name and provided information on insurance coverage. STUCKEY, ALTHEA M 3817 MEADOW TRAIL LN LANDOVER HLS, MD Zip : 20784 4604 ----------------------------------------- 11. (229) 740-9894 denise jensen status of plcy 739649349 ngascon/ pi called to know status of plcy/ educ and updated address JENSEN, DENISE M 315 ALBION AVE LAKELAND, FL Zip : 33815 3795 box 71 mcquan il ----------------------------------------- 12. (479) 857-0094 shirley millsap cxl plcy 20-Dec-1963 763234302 ngascon/ pi called to cxl plcy/ prv info MILLSAPS, SHIRLEY 181 CRESTPOINTE DR RUSSELLVILLE, AR Zip : 72802 ----------------------------------------- 13. (717) 693-4581 calvin bosey get verification number 909 17404 762591718 ngascon/Assisted customer with claim status and verification process for insurance benefits. POSEY, CALVIN T 909 FAHS ST YORK, PA Zip : 17404 2312 ----------------------------------------- 14. (336) 767-4280 debra douglas add 1106146147 truist bbnt 3631 sawyer dr wilson slaem nc 27105 759601485 ngascon/ pi called cnfrm status of plcy/ prv info DOUGLAS, DEBORAH 3631 SAWYER DR WINSTON SALEM, NC Zip : 27105 ----------------------------------------- 15. (606) 391-8241 sam hubbard reinstate email 757716695 prtcnet.org ngascon/ Customer followed up on an email for policy reinstatement and confirmed email address for receiving the form. Confirmed correct email address and promised to send the activation letter within minutes. HUBBARD, TIM L PO BOX 42 GOOSE ROCK, KY Zip : 40944 ----------------------------------------- 16. lily williams cxl afford (786) 351-1982 762719567 ngascon/ pi called to cxl plcy/ prv info WILLIAMS, MINNETTE D 1205 NW 103RD LN APT 117 MIAMI, FL Zip : 33147 ----------------------------------------- 17. reduce cvrg rcv form 760115708 HTMV7M (720) 212-9683 ngascon/Customer wanted to reduce insurance coverage and needed help with the form. Provided clarification on how to fill out the coverage change form and confirmed new payment amount. FRESQUEZ, ANTHONY R 3525 W CUSTER PL DENVER, CO Zip : 80219 2725 ----------------------------------------- 18. (313) 971-1786 kimberly droove mnsta 1k michigan 1st cu J7TQJ9 ngascon/ Customer inquired about additional life insurance coverage options. ----------------------------------------- 19. (503) 871-0311 pedro gonzalez pay premium online not the cvrg id / 759836195 759393560 LATINOSTOUCH@YAHOO.COM 10883 southview loop se jefferson or 97352 ngascon/ Customer needed help linking an account to pay their premium online and updating their address. Updated the customer's address and confirmed the account linking was successful. 759393560 GONZALEZ, PEDRO M 1420 24TH ST NE SALEM, OR Zip : 97301 759836195 GONZALEZ, PEDRO 1585 SALEM INDUSTRIAL DR NE SALEM, OR Zip : 97301 ----------------------------------------- 20. (559) 799-3327 fernan brown signed up 100k add cxl plcy 763154914 11-Jan-1964 ngascon/ Customer requested to cancel accidental dismemberment insurance and confirmed complimentary coverage. Canceled the insurance and confirmed complimentary coverage. BROWN, VERNON D 1859 BASS LAKE AVE TULARE, CA Zip : 93274 7830 ----------------------------------------- 21. morris ellis (623) 419-9664 763139262 surgical aug 10 ngascon/Customer wanted to know if pre-authorization was needed. Informed customer no pre-authorization needed; explained claim process and benefits. ELLIS, MELISSA M 12751 N PLAZA DEL RIO BLVD APT 1121 PEORIA, AZ Zip : 85381 5194 ----------------------------------------- 22. (512) 216-5123 arlano rosales rcvd lttr purchase for family sent back signed had accident make a clm MONTEVAIZ 763266270 ngascon/ Customer inquired about health insurance claim and policy details after sending in paperwork. MONCEVAIZ, ARMANDO A 140 HOLLOWAY AVE RAYMONDVILLE, TX Zip : 78580 ----------------------------------------- 23. (803) 397-1880 donna lylehagen hsbnd hap 759830541 recup j4td7r ngascon/Customer inquired about hospital accident protection insurance payment issues and potential plan changes. Informed customer about the need for husband's authorization to confirm billing and discussed switching to a better plan. HAGGINGS, ANTONIO 1116 NORTH CHURCH ST SALISBURY, NC Zip : 28144 ----------------------------------------- 24. (813) 263-7692 offia button sent claim july 6th ub04 758308431 813 263 7692 06/15/06/27 ngascon/Customer inquired about the status of a claim and requested a callback for updates. Scheduled a callback with a claims specialist for further updates. AGBOTON, KOFFI H 319 BLUE POINT DR RUSKIN, FL Zip : 33570 7639 ----------------------------------------- 25. (502) 956-5479 patricia young rcvd offer mail hap 6916 holly lake dr louisville ky 40291 ngascon/ ----------------------------------------- 26. (931) 374-2217 toni dianna brewer 762837336 chg ngascon/ Customer wanted to change payment method for insurance policy. Sent activation coverage letter to customer's email for completion. BREWER, TONI DIANA 5105 PINE HOLLOW DR PENSACOLA, FL Zip : 32505 1836 ----------------------------------------- 27. (225) 485-1842 sedonia williams rcvd lttr 740414843 ngascon/Customer received a letter about insurance payment and coverage issues. Customer agreed to mail the payment and confirmed understanding of the coverage. WILLIAMS, SEDONIA D 1044 CENTRAL RD BATON ROUGE, LA Zip : 70807 3855 ----------------------------------------- 28. 762383572 (910) 770-4683 ngascon/ pi called to chg bllmth/ prv info and process REGISTER, CASEY J 673 CRUSOE ISLAND RD WHITEVILLE, NC Zip : 28472 8146 ----------------------------------------- 29. laura brown (970) 209-6360 bought plcy 750889035 07/11/ 07/21 laurab131313@gmail.com ngascon/Customer inquired about filing a claim for hospitalization and expressed dissatisfaction with the policy.Sent claim form to the customer's email for completion. BROWN, LAURA J 1922 WHITE LAKE DR FREDERICKSBURG, VA Zip : 22407 ----------------------------------------- 30. (517) 420-2405 susa ndocker 763220685 cnfrm bene ngascon/ pi called to cnfrm beneficiary/ prv info DOWKER, SUSAN R 5702 DELTA RIVER DR LANSING, MI Zip : 48906 9051 ----------------------------------------- 31. (509) 528-0465 ronnie markham rcvd pdn compromised chg bllmth and mke pymnt over phone 736629252 ngascon/ Customer inquired about payment options and confusion over payment process. Informed customer to fill out a charge authorization form and send it back with payment. MARCUM, LONNIE J 8408 W CLEARWATER PL KENNEWICK, WA Zip : 99336 8579 ----------------------------------------- 32. (770) 856-4420 douglas hammett rcvd mail ready to be chrgd add had lge bank sept 26 alrdy cxld / 2weeks ago cxltn ngascon/ pi called to cxl plcy/ prv info 759224266 HAMMETT, DOUGLAS P 1490 ERNEST W BARRETT PKWY NW APT 412 KENNESAW, GA Zip : 30152 5022 ----------------------------------------- 33. (575) 770-0368 delevina sanchez 20 yrs old cxl 761946313 ngascon/ Customer called to cancel son's life insurance policy and inquire about new coverage for herself. SANCHEZ, RICARDO PO BOX 137 AMALIA, NM Zip : 87512 0137 ----------------------------------------- 34. brenda duncan (561) 574-3606 rcvd 674490983 ngascon/pi called to cxl plcy/ educ DUNCAN, BRENDA 3373 LAKE OVERLOOK PL LANTANA, FL Zip : 33462 7204 ----------------------------------------- 35. 582 desmond sterling carlton dr palmetto ga 30268 762451653 07/21 07/23 917 723 3553 ngascon/ pi called to file a clm/ Claim form was mailed to the customer for completion. STERLING, DESMOND A 582 CARLTON DR PALMETTO, GA Zip : 30268 ----------------------------------------- 36. 760410883 (470) 776-1775 status of plcy 16 17 18 HAROLDCLEMENTS409@GMAIL.COM FIELDSRALPH74@GMAIL.COM ngascon/ Customer inquired about claim status and requested claim forms for another hospitalization. Provided claim status and scheduled to send claim forms via email. FIELDS, RALPH D 10286 CANYON TRL JONESBORO, GA Zip : 30238 ----------------------------------------- 37. (678) 670-8225 nanci burns fell street cant walk 748871640 ngascon/ Customer inquired about hospital coverage after an accident and payment details. Explained coverage details and reimbursement process for hospital expenses. BURNS, NANCI J 185 FERN CREST DR LAWRENCEVILLE, GA Zip : 30046 ----------------------------------------- 38. (661) 609-3408 payam haideri how to file a clm hsptlzd recently wed for surgery 22 759759683 payam1558@gmail.com ngascon/ pi called to file a clm/ prv info and cpo sent email HEIDARY, PAYAM PO BOX 1706 LANCASTER, CA Zip : 93539 ----------------------------------------- 39. (501) 617-0764 offer rcvd ngascon/ ----------------------------------------- 40. (618) 616-0912 debbie doll chg bllmth copy of plcy months pymnt 62236 2635 lakeshore dells5@charter.net ngascon/ Customer needed to update bank information for an insurance policy and requested documentation. 739389225 DELL, BRADLEY 2635 LAKESHORE DR COLUMBIA, IL Zip : 62236 ----------------------------------------- 41. julie markham cxl plcy (727) 232-6448 763255681 ngascon/ pi called to cxl plcy/ educ MARKHAM, JULIE A 3717 RIVER OAKS CT NEW PORT RICHEY, FL Zip : 34655 1818 ----------------------------------------- 42. (559) 362-4449 robin miller hsbnd add 736706568 ngascon/ Customer inquired about accidental dismemberment policy and riders for natural causes. MILLER, RONALD 916 E JULIA WAY HANFORD, CA Zip : 93230 2353 ----------------------------------------- 07/29 1. (304) 688-6215 sherry pink 763261608 cxl plcy ngascon/ pi called to cxl plcy/ prv info PEAK, SHERRY L 601 N HERCULES AVE APT 901 CLEARWATER, FL Zip : 33765 ----------------------------------------- 2. (303) 956-0213 andy mccaine 4.95 qrtrly add 665780777 ngascon/ pi called to get copy of plcy/ prv info and will go online MCCAIN, ANDREW R 4395 DARLEY AVE BOULDER, CO Zip : 80305 ----------------------------------------- 3. (832) 506-8121 truist 760834862 cnfrm cvrg cathrine west 77 7205 **4753 Account Type : CCRD moc1235@aol.com ngascon/Customer inquired about coverage details and payment options for their insurance plan. Provided coverage details and explained payment options, including online payment. 760824862 WEST, KATHERINE D 7205 BOGGESS RD HOUSTON, TX Zip : 77016 ----------------------------------------- 4. (478) 304-1297 timothy green cxl plcy never rcvd 763032982 ngascon/ pi called to cxl plcy/ prv info and cxl GREEN, TIMOTHY L 509 SAXON ST DUBLIN, GA Zip : 31021 ----------------------------------------- 5. (800) 682-4822 maryland jones cxl plcy 753200066 ngascon/pi called to cxl plcy/ prv info JONES, MARILYN 416 W FRONTIER ST PAYSON, AZ Zip : 85541 ----------------------------------------- 6. (407) 373-9806 hannah sullivan if we rcvd lttr 762131951 ngascon/ pi called if rcvd lttr sent thru email to reactivate cvrg/ prv info and TF for process SOLIVAN COLON, JANNA M 2316 SIRENA LN MOUNT DORA, FL Zip : 32757 ----------------------------------------- 7. (843) 680-3744 cynthia hurst rcvd mail req forms chg amount of cvrg and bene req for 300k 760752716 ngascon/ Customer inquired about changing coverage amount and beneficiary details on a form received. cll got dscnctd HURST, CYNTHIA C 5 HAMDEN CIRCLE CHERAW, SC Zip : 29520 ----------------------------------------- 8. (706) 412-6452 george baker son have zurich plcy / benefits 762820989 ngascon/ Discussed coverage details for customer's son regarding hospital accident protection insurance. BAKER, ANTAVIOUS D 202 E CROVAT ST LAGRANGE, GA Zip : 30241 5410 ----------------------------------------- 9. (870) 949-5193 emily philips transferring chk chg bllmth cadence to hunignton 375298gus ngascon/ pi called to update bllmth/ prv info and TF of the mailed form 715673860 PHILLIPS, EMILY S 108 LAFAYETTE 240 TAYLOR, AR Zip : 71861 3299 hwy 53 stence ar 71860 ----------------------------------------- 10. (954) 552-9930 glenda williams sp claims had fell hit head 759210193 cardiac arrest covid 09 ngascon/ pi called to file a clm for sp who passed away/ Claim form to be mailed to the customer for completion and submission. WILLIAMS, GLENDA 2242 NW 52ND AVE LAUDERHILL, FL Zip : 33313 ----------------------------------------- 11. (251) 234-9834 bailey builder make a pymnt *2887 Account Type : CCRD 750467755 ngascon/ Customer called to make a payment but faced issues with online payment and insufficient funds. Informed customer about online payment options and mailing address for payment. FELDER, STANLEY 3810 SELESTE DR MOBILE, AL Zip : 36618 ----------------------------------------- 12. (318) 312-8639 jenny ferguson make pymnt cant pay overthephone for dad 670899259 ngascon/ Customer wanted to make a payment but couldn't do it over the phone. HENIGAN, THOMAS E 4511 HIGHWAY 8 BENTLEY, LA Zip : 71407 ----------------------------------------- 13. (321) 752-2222 spanish ngascon/ Provided the phone number for the Spanish department. ----------------------------------------- 14. (434) 414-6623 mary brown woodforest national bank if i have benefits dismemberment how much pay 763010291 ngascon/ Customer inquired about insurance coverage for dismemberment and decided to cancel the policy. BROWN, MARY 249 HENDRICKS RD PAMPLIN, VA Zip : 23958 ----------------------------------------- 15. (870) 562-3437 marco underwood 3k mnsta from cu ar magnolia 8305 71854 marcus underwood carter cu 3305 Cherry St, Texarkana, AR 71854-2334 2246 PO Box, Magnolia, AR 71754-7246 ngascon/ Customer inquired about coverage details for a policy after retirement. Confirmed existence of accidental death and dismemberment insurance coverage. 752184758 UNDERWOOD, MARCUS L 3305 CHERRY ST TEXARKANA, AR Zip : 71854 ----------------------------------------- 16. (843) 517-0935 henry clyben hospitalized 3 times send forms claim 763018881 ngascon/ Customer inquired about filing a claim for hospitalization and needed to verify dates. Informed customer about the claim process and will callback CLYBURN, HENRY L 45 TINY GROVE CHURCH RD PAGELAND, SC Zip : 29728 yesterday ----------------------------------------- 17. (307) 710-1292 melissa gonzalez new cvrg make autopay bank accnt which? 763259183 ngascon/ pi called cnfrm bllmth/ prv info GONZALES, MELISSA 1212 LAMBDA DR RAWLINS, WY Zip : 82301 4450 ----------------------------------------- 18. (810) 287-0590 mary smothers what the cost security cu hap 35thpv9fm ngascon/ Provided cost details for hospital accident insurance to the customer. J4YDDD ----------------------------------------- 19. (602) 754-1998 elsie howard rcvd pymnt and update to sav 763041475 29.95 hap 756649106 45 qrtrly add ngascon/ Customer called to check on payment updates to their savings account. xfer to sup HOWARD, ELSIE 8309 W MIAMI ST TOLLESON, AZ Zip : 85353 ----------------------------------------- 20. (503) 887-6821 sharon brookeshire add signed up 11 05 02 30.00 cu no info 8975add 0507 0206 3times ngascon/ Customer inquired about recurring charges and requested documentation for accidental death and dismemberment policy. 762548975 BROOKSHIRE, SHARON 32425 SW BOONES BEND RD WILSONVILLE, OR Zip : 97070 6420 ----------------------------------------- 21. (267) 309-2349 steve christie STEVEN P CHRISTY cxl plcy 1303 w price ave savannah mo 1303 W PRICE AVE SAVANNAH, MO Zip : 64485 ngascon/ pi called to cxl plcy/ prv info and cxl 751041387 CHRISTY, STEVEN P 824 S 5TH ST CLINTON, IN Zip : 47842 ok ks in ----------------------------------------- 22. (808) 216-3128 victorino priscilla claim rcvd? mail 762167630 8082163128 ngascon/ pi inquired about the status of a claim sent via certified mail. Scheduled a callback from the claims department to verify the status of the claim. VICTORINO, PRISCILLA L 91-1068 KANIO STREET KAPOLEI, HI Zip : 96707 ----------------------------------------- 23. (504) 782-2056 edward jackson 762984635 jefferson financial/ ngascon/ Customer inquired about an insurance policy they were unaware of and requested clarification and documentation. Sent a hard copy of the insurance policy information to the customer. JACKSON, EDWARD E 2808 YORKTOWNE DR LA PLACE, LA Zip : 70068 ----------------------------------------- 24. sandra evans illness benefit to bank file a claim (979) 308-6234 po box 7 kendula rd 77474 762728758 ngascon/ pi called to file a clm/ prv info/Claim forms were sent to the customer, and policy details were provided. EVANS, SANDRA PO BOX 7 SEALY, TX Zip : 77474 20-24 july rupture colon ----------------------------------------- 25. (386) 624-7191 vickie harris getting told different things offers recup space coast florida cu five star and navy did not rcvd statement/ actually wait to get offer fl 32720 ngascon/ J4YF7S Customer inquired about eligibility for hospitalization insurance offers and expressed frustration over lack of information. Informed customer that eligibility cannot be checked without the activation form and they must wait for it. ----------------------------------------- 26. (864) 814-6800 deborah adams rcvd email signed up insurance add 763141371 ngascon/ pi called to cxl plcy/ prv info ADAMS, DEBRA D 3864 RAINBOW LAKE RD INMAN, SC Zip : 29349 8538 ----------------------------------------- 27. (352) 812-7652 melanie alpronto alfonso signed up add to publix cu cxl plcy cost ngascon/ pi called to cxl plcy/ educ ALFONSO, MELANIE 2805 CR 429B LAKE PANASOFFKEE, FL Zip : 33538 ----------------------------------------- 28. (256) 504-3107 rudolf williams 763168939 cnfrm bene ngascon/ pi called to cnfrm bene/ prv info and sent form to update WILLIAMS, RUDOLPH 224 S 8TH ST GADSDEN, AL Zip : 35903 2403 ----------------------------------------- 29. (832) 370-9082 delores rodriguez copy of plcy 2026 651694751 ngascon/ Customer requested a copy of their insurance policy and clarification on payment details. RODRIGUEZ, DOLORES 1434 REID ST HOUSTON, TX Zip : 77022 ----------------------------------------- 30. (337) 316-1127 marjorie morgan albert hough dad plcy status ystrdy dcsd 667494745 shell texaco ngascon/ Customer inquired about the status of deceased father's insurance policies. HOUGH, ALBERT PO BOX 41 YOUNGSVILLE, LA Zip : 70592 ----------------------------------------- 31. (248) 228-0919 derek thornton 736568569 ngascon/ Customer inquired about an insurance policy they don't recall signing up for. Provided policy details and offered to send enrollment form and certificate of insurance. THORNTON, DEREK 18766 SARATOGA BLVD LATHRUP VLG, MI Zip : 48076 ----------------------------------------- 32. (217) 525-1334 patricia richard signed up in june 1stmid amrca did not auth closing accnt negative bal did not auth il athens 62613 ngascon/ Customer called to resolve unauthorized charges from a policy and to cancel it due to account issues. PRITCHARD, PATRICIA D 206 E LYNWOOD DR ATHENS, IL Zip : 62613 9529 ----------------------------------------- 33. (915) 342-6385 ruvel juran make acnt online chubb chg bllmth 762674951 *1494 Account Type : CCRD ngascon/ Customer needed help updating account information and changing payment method online. GIRON, RUDVEL A 2416 SAVANNAH AVENUE EL PASO, TX Zip : 79930 ----------------------------------------- 34. (608) 304-3321 emil hanson rcvd mail only meant cmplmntry marine cu 760716324 ngascon/ pi called to cxl plcy/ only meant cmplmntry/ prv info HANSON, EMIL G 508 10TH PL ONALASKA, WI Zip : 54650 ----------------------------------------- 35. (928) 246-6036 jan delarm rcvd bill mnsta only meant cmplmntry cxl 760827657 ngascon/ pi called to cxl plcy only meant cmplmntry/ prv info DELARM, JAN 540 S MADISON AVE YUMA, AZ Zip : 85364 ----------------------------------------- 36. (510) 485-3234 ghostcall ngascon/ ----------------------------------------- 37. (971) 394-2399 becky 18113952 9990000keezsz 626083575 william h hoit 1226 38th ave co 80634 ngascon/ 3p called pi dcsd/ cnfrm status/ prv info HOYT, WILLIAM H 1226 38TH AVE GREELEY, CO Zip : 80634 ----------------------------------------- 38. (715) 651-5295 christine nelson hilson closing redstone fcu in alabama mnsta 759022228 ngascon/ Customer inquired about insurance coverage after closing bank account. NIELSEN, CHRISTINE 322 GARDNER ST RICE LAKE, WI Zip : 54868 ----------------------------------------- 39. (562) 754-3145 esther j schulz cxl plcy 734318799 ngascon/ pi called to cxl plcy/ prv info SCHULZ, ETTA J 2431 PETALUMA AVE LONG BEACH, CA Zip : 90815 2425 ----------------------------------------- 40. (808) 860-2296 naomi roderiquie update bllmth debit card 763203567 ngascon/ Customer requested to update debit card information for payment. RODRIGUES, NAOMI E 86-086 FARRINGTON HWY APT 305 WAIANAE, HI Zip : 96792 3081 ----------------------------------------- 41. (623) 229-4219 julie stevens 740540132 ngascon/Customer inquired about reducing coverage and confirmed cancellation of current plan. STEVENS, JULIE R 9514 W GLEN OAKS CIR SUN CITY, AZ Zip : 85351 ----------------------------------------- 42. june seney (407) 227-9127 646843123 2 weeks ago to cxl plcy ngascon/ pi called to cnfrm cxltn of plcy/ prv info SENAY, JUNE M 2201 S TANNER RD ORLANDO, FL Zip : 32820 ----------------------------------------- 07/30 1. (334) 365-4714 bush 5.15 pdn what is the chrg rcvd bill 730172327 ngascon/ Customer inquired about a premium notice for a policy they don't recall having. Instructed customer to send a written request for policy details and provided guidance on returning the notice. BUSH, JAMES M 330 COUNTY ROAD 40 E DEATSVILLE, AL Zip : 36022 ----------------------------------------- 2. (916) 305-8467 peter sandoval cxl plcy 763188222 ngascon/ pi called to cxl plcy/ prv info and cxl SANDOVAL, PETER 2512 RED CARPET DR FUQUAY VARINA, NC Zip : 27526 ----------------------------------------- 3. (928) 210-7768 ethel page 644996102 ngascon/ Customer inquired about payment issues and required signature for processing. Informed customer that a signature is needed for processing payments and will send necessary documents via email. CASE, CLARENCE 5138 E 33RD PL YUMA, AZ Zip : 85365 ----------------------------------------- 4. (317) 789-7012 virginia debore firefighters cu indianapolis 80yrs old mistake signed paper did not meant added cvrg 708946558 435243gus ngascon/ pi called to cxl plcy/ prv info and cxl DEBOOR, VIRGINIA 3616 WHALEN AVE INDIANAPOLIS, IN Zip : 46227 ----------------------------------------- 5. (704) 777-4855 tom talmadge ngascon/ ----------------------------------------- 6. (860) 869-8169 pa,ela samela woonluck spada-ouellette 159 fair strings 06010 ct 763024463 ngascon/ Customer called to dispute a claim and cancel an insurance policy. Canceled the insurance policy and initiated a refund and adv about the process. SPADA-OUELLETTE, PAMELA J 159 FAIR ST BRISTOL, CT Zip : 06010 ----------------------------------------- 7. (319) 355-1748 marylin lakefoot charles hsbnd status of plcy 743631092 ngascon/ 3p with pi auth cnfrm status of plcy/ prv info LIGHTFOOT, CHARLES D 504 JACOBS LN HUDSON, WI Zip : 54016 7003 ----------------------------------------- 8. (860) 992-8381 wilk andrzej pdn why? 741254398 ngascon/ Customer inquired about payment issues for insurance premium collection. Informed customer about payment rejection and suggested sending payment manually. WILK, ANDRZEJ 10 W PINE WAY UNIT A4 PLAINVILLE, CT Zip : 06062 1333 ----------------------------------------- 9. (214) 907-9947 thalia harris status of plcy 760515822 ngascon/ pi called to confirm status of plcy/ prv info HARRIS, THALIA N 1334 HIGH RIDGE DR DUNCANVILLE, TX Zip : 75137 3637 ----------------------------------------- 10. (606) 510-7005 gloria townsend bene 762292069 ngascon/ Customer inquired about updating beneficiary information for insurance. TOWNSEND, GLORIA M 217 POWELL ST STANFORD, KY Zip : 40484 1412 ----------------------------------------- 11. (602) 881-1540 nancy snyder cxl plcy mnsta 748272181 ngascon/ pi called to cxl plcy/ prv info SNYDER, NANCY JEAN 15025 W MONTEREY WAY GOODYEAR, AZ Zip : 85395 ----------------------------------------- 12. (808) 693-6810 lawrence dela cruz cxl plcy 94-318 kahuahele st hi waiphu 96797 4771 100th st ne apt102 marysville wa 98270 10011974 757111465 ngascon/ Customer wanted to cancel their insurance coverage. Cancelled the coverage and confirmed complimentary plan at no cost. 757111465 DELA CRUZ, LAURENCE 94-318 KAHUAHELE ST WAIPAHU, HI Zip : 96797 3403 DELA CRUZ, LAURENCE 4771 100TH ST NE APT102 MARYSVILLE, WA Zip : 98270 ----------------------------------------- 13. (330) 236-6321 carol overcasher dave ford agent 799560tn 734520239 ngascon/ Customer inquired about the status of an insurance policy and learned it was canceled due to a previous request. OVERCASHER, CAROL J 5251 13TH ST SW APT 103 APT 201 CANTON, OH Zip : 44710 1055 137 harding ave nw massillon oh ----------------------------------------- 14. (623) 476-9800 richard christiansen desert fcu j4tk1j ngascon/ Customer inquired about activating a life insurance offer after the deadline. ----------------------------------------- 15. (803) 427-0828 beth maccoy for brother car wreck 21st emergency room then evening to diff hsptl today to rehab what is procedure 1st citizens bank freddie lynn rushing ngascon/Customer inquired about filing claims for brother's hospital coverage. Processed 3 claim forms to be emailed to the customer for filing for different hospitals RUSHING, FREDDIE 6753 WYLIE CIRCLE DRIVE KERSHAW, SC Zip : 29067 761927592 tuesday morning 21st 07/30th beth mccoy 8034751221 bmccoy88@ymail.com ----------------------------------------- 16. frank for father feb dcsd req to add cxld just rcvd unable proccess need copy of death / handling estate for refund (630) 728-7738 609391134 ngascon/Customer inquired about canceling a policy and submitting a death certificate for reimbursement. COMMISSO, DOMENICO 4546 CALEB XING POWDER SPGS, GA Zip : 30127 8916 ----------------------------------------- 17. (206) 778-2270 crystal carol cxl plcy 762920509 ngascon/Customer requested to cancel their insurance policy. Cancelled the policy and confirmed complimentary coverage will remain. CARROLL, CRYSTAL M 25258 POLLARD RD DAPHNE, AL Zip : 36526 5183 ----------------------------------------- 18. (804) 526-0440 8047212324 sharon johnson file a clm 19218 maurer lane va 23834 ngascon/ Customer called to file a claim and provided necessary information for processing. Claim forms were sent to the customer via email for completion. JOHNSONS123@VERIZON.NET JOHNSON, SHARON 19218 MAURER LN SOUTH CHESTERFIELD, VA Zip : 23834 5500 760830503 aaicdent accident 09/19/2025 07/16/2025 heart 10/28/2025 sick hsbnd 10/10/2025 sick ricky e johnson ----------------------------------------- 19. roberta grier 880 nash rd coville tn 38506 (931) 761-1448 33.00 no info 755933659 ngascon/ Customer inquired about a charge and insurance details, received clarification on coverage and payment schedule. GRIER, ROBERTA 880 NASH RD COOKEVILLE, TN Zip : 38506 3807 ----------------------------------------- 20. (601) 337-6380 norman wayne grant chk qrtrly 49.50 what 8554448256 716041633 ngascon/ pi called what is the chrg for/ prv info GRANT, WAYNE PO BOX 757 BOGALUSA, LA Zip : 70429 ----------------------------------------- 21. (251) 424-4420 kemp betty f thought it was franklin madison and hg hrtfrd *6934 Account Type : CCRD 625106848 ngascon/ Customer called to confirm details about their insurance policy. Sent a hard copy of the current policy to the customer. KEMP, BETTY F 301 OLD BROOK LN BIRMINGHAM, AL Zip : 35242 2657 ----------------------------------------- 22. (216) 273-7594 clementine tales claim forms status of plcy 760441890 email faxed last week monday ngascon/ Customer inquired about the status of a claim form sent via fax. Scheduled a callback from a claims specialist CHILDS, CLEMENTINE 20021 CHAMP DR EUCLID, OH Zip : 44117 2206 ----------------------------------------- 23. (469) 235-4430 gayla brown about the cvrg 760951226 07252023 ngascon/ Customer wanted to know the deadline for filing claims and how to file a claim for a car accident. Sent claim forms to the customer via email as requested. BROWN, GAYLA M 10802 GLENEAGLES LN ROWLETT, TX Zip : 75089 8400 02 ----------------------------------------- 24. lynn willard rosemary jarvis (860) 617-4784 cxl plcy 759423566 ngascon/ 3p with pi auth called to cxl plcy/ prv info JARVIS, ROSEMARY A 415 PARKER RD CROPWELL, AL Zip : 35054 ----------------------------------------- 25. (510) 695-8724 chritina biogas offer she got sp and depnt j4ybnp ngascon/ Customer inquired about an offer related to health coverage and eligibility for enrollment. ----------------------------------------- 26. jennie mangrome (214) 842-3749 since 2024 761706827 3 times ngascon/Customer wanted to understand their insurance policy and coverage details. Provided policy information and explained claims process; updated address. adv cllbck to file clm with hsptl dates MANGRAM, JOHNNIE J 913 OAK TRL DESOTO, TX Zip : 75115 6561 cinnamon oak ct dallas tx 75241 6561 Cinnamon Oaks Ct Dallas, TX 75241 ----------------------------------------- 27. (410) 725-3551 rhodora tumanon 607 goucher blvd towsend md 763059312 90 qrtrly 300k 150 100 50 200 85 yrs this yr ngascon/ Customer inquired about increasing life insurance coverage and payment details. TUMANON, RHODORA 607 GOUCHER BLVD TOWSON, MD Zip : 21286 2957 ----------------------------------------- 28. (480) 853-0400 ghost call ngascon/ ----------------------------------------- 29. antonnette fill out claim forms bob 762799781 eob 01/16 fell ngascon/ Assisted customer with filling out claim forms for hospital services related to a family member's passing. Provided guidance on how to fill out the claim forms and confirmed fax number for submission. MILLER, FRANK J 1961 ERIN BROOKE DR VALRICO, FL Zip : 33594 ----------------------------------------- 30. (662) 315-8440 deborah wise hsbnd add onebank bought by moved chg bllmth kenneth ray sr 738456741 50238 schoolhouse rd aberdeen ms 39730 114.00 monthly ngascon/ Updated customer's address and bank account information for accidental death insurance. Updated address and arranged to send a charge authorization form to change bank account information. WISE, KENNETH 30410 LITTLE COONTAIL RD ABERDEEN, MS Zip : 39730 8744 chg address ----------------------------------------- 31. (415) 350-5230 rita providence cu hap ngascon/ Customer inquired about optional insurance letters received. ----------------------------------------- 32. (478) 471-8641 alicia redding got bill 761570086 make pymnt online debit ngascon/ pi called if can make pymnt online using a card/ prv info REDDING, ALICIA 174 ORANGE ST HADDOCK, GA Zip : 31033 2398 ----------------------------------------- 33. bamesry ringidasalam rcvd package accdnt first hawiian bank (808) 232-3414 cxl plcy misunderstood only accidental alrdy have accdntl 763263025 ngascon/ Customer called to cancel an accident insurance policy due to misunderstanding. VENGIDASALAM, PARMISPERI 1424 LIHOLIHO ST APT 6 HONOLULU, HI Zip : 96822 4150 ----------------------------------------- 34. (970) 222-1648 vanetta billington make a pymnt hsbnd 759842548 **4654 Account Type : CCRD ngascon/ Customer wanted to make a payment but needed to update account information. Customer decided to mail in the payment and will receive a charge authorization form. BILLINGTON, VIRGEL 511 2ND ST SE LOVELAND, CO Zip : 80537 6403 ----------------------------------------- 35. (541) 419-1762 rebecca shields add chg bllmth 756999567 ngascon/ pi called to chg bllmth / prv info and send form SHIELDS, REBEKAH L 15963 JACKPINE RD LA PINE, OR Zip : 97739 9597 ----------------------------------------- 36. (714) 660-8815 marcello rodriguez dela vega plcy number 100k 2644 kusk right san dieg 644 dusk dr 92139 746290216 ngascon/ RODRIGUEZ, MARCELO D 31899 SILK VINE DR WINCHESTER, CA Zip : 92596 ----------------------------------------- 07/31 1. make pymnt affinity cu (240) 354-9541 rissa turay 762005892 IDRISSATURAY3@GMAIL.COM ngascon/ Customer inquired about policy details and reactivation after missing payments due. Sent forms for reactivation via email and mail; confirmed coverage details. TURAY, IDRISSA 1629 FEATHERWOOD ST SILVER SPRING, MD Zip : 20904 6640 ----------------------------------------- 2. (954) 607-8081 7869884359 irvin price 762112191 edbronx10466@aol.com injured full fingered not working if covered file a clm 07/21/2026 not admitted ngascon/ pi called to initiate a clm/ prv cvrg info and sent claim forms v email PRICE, ERVIN 3231 HOLIDAY SPRINGS BOULEVARD 309 MARGATE, FL Zip : 33063 ----------------------------------------- 3. (239) 896-5196 amy miley double hsbnd chk cvrg if insured 758725453 ngascon/ 3p sp called cnfrm status of plcy/ Informed customer that the coverage was canceled MILEY, JOHN T 1196 SEMINOLE CIR MOORE HAVEN, FL Zip : 33471 5785 ----------------------------------------- 4. (662) 458-4183 601021650 ngascon/Customer inquired about the status of a policy with Continental Cash Company. BOX, MARTHA 463 COUNTY ROAD 10 TILLATOBA, MS Zip : 38961 2752 ----------------------------------------- 5. (913) 706-9921 michael orenberg have insurance thru bank add chubb how to chg bene 761766072 761766980 for wife ngascon/ 3p with pi called to chg bene/ prv info ORENBERG, MICHAEL S 2106 CRESTVIEW PL RAYMORE, MO Zip : 64083 7132 ORENBERG, ROSE K 2106 CRESTVIEW PL RAYMORE, MO Zip : 64083 7132 ----------------------------------------- 6. (407) 463-5908 eric rossato father hector rosado 750238230 inquire claim called ystrdy ngascon/ Discussed claim process for customer's father's policy and next steps for submission. Explained claim form process and submission options. ROSADO, HECTOR M 28460 TANGLEWOOD DR WESLEY CHAPEL, FL Zip : 33543 5339 ----------------------------------------- 7. (808) 864-8233 suevale leno jr? chk up to date pymnt 5045 le pooley st apt b 417 honolulu hi 96819 ngascon/Customer wanted to check if payment is up to date and inquire about policy details. Provided payment status, policy details, and coverage information. 762519561 add 762540032 hap 762883749 recup LEAENO JR, SUEVALE 1545 LINAPUNI ST APT B417 HONOLULU, HI Zip : 96819 3598 ----------------------------------------- 8. (713) 363-3233 marie elsa fuentes got a plcy thru woodforest the cards no info hsbnd 762778008 ngascon/Customer requested a copy of their policy and clarification on coverage details. Will send a copy of the policy; customer to have primary insured call back for more details. FUENTES, EDIBERTO 714 N HYANNIS PORT ST CROSBY, TX Zip : 77532 5514 ----------------------------------------- 9. (559) 284-8339 charlene hogene file a clm online 761582039 educational employees credit union march 2026 23226 32227 ngascon/ Informed customer about the lack of activated coverage and that disability insurance is handled by a different administrator. HOLGUIN, CHARLENE K 5841 E LANSING WAY FRESNO, CA Zip : 93727 ----------------------------------------- 10. (352) 872-4777 dorothy miller hsbnd marvin c daniels mail paper on june 6 and 9 2026 762126108 05/06/2026 ngascon/Customer called to check on insurance paperwork and reimbursement status. Confirmed receipt of paperwork and processed reimbursement for excess premium. DANIELS, MELVIN C 4511 SW 71ST TER APT 2 GAINESVILLE, FL Zip : 32608 6809 02 ----------------------------------------- 11. (773) 536-7875 arnel charles get another mail upgrade 1800 icu 900 hap J4VGR3 761457269 ngascon/ Customer inquired about upgrading their current insurance plan based on a new offer received. CHARLES, CORVELL 2314 S. BURBERRY LANE BLOOMINGTON, IN Zip : 47401 4611 ----------------------------------------- 12. (317) 501-7874 calva ham made pymnt dec4th thru cu did not rcvd / status of pymnt due today 759766397 ngascon/ Checked payment status for the customer and confirmed receipt of a partial payment. HAM, CALVA 731 BRAUGHAM RD INDIANAPOLIS, IN Zip : 46227 2505 ----------------------------------------- 13. anita talley caroline condit make pymnt (602) 703-3146 755816530 ngascon/ Customer called to make a payment on behalf of another person but could not due to lack of authorization. Transferred the customer to a supervisor for further assistance. CONDIT, CAROLINE 8103 N 11TH ST PHOENIX, AZ Zip : 85020 3711 ----------------------------------------- 14. (936) 202-7179 patricia holmes paid last month ? new bllmth 761483882 holmesp733@gmail.com ngascon/Customer inquired about payment status and account number update. HOLMES, PATRICIA A 1907 N WINFREE ST APT 5 DAYTON, TX Zip : 77535 1764 ----------------------------------------- 15. (972) 904-3493 eleanor harris status of plcy 746498636 114 marshall dr ngascon/ pi called to know the status of plcy/ prv info HARRIS, ELNORA 1204 SMITH DR CEDAR HILL, TX Zip : 75104 7320 ----------------------------------------- 16. daniel west r (954) 696-8928 disabled rcvd new plcy mail recently chgd accdntl life to individual up to date on chrges and effective? 757442421 9815 Account Type : CCRD ngascon/Customer wanted to confirm the status of their insurance policy and payment. Provided payment information and directed customer to pay online. WEST, DANIEL R 2217 CYPRESS ISLAND DR APT 902 POMPANO BEACH, FL Zip : 33069 4482 ----------------------------------------- 17. (724) 462-6101 sandra walker address send death cert 730701250 ATTN SANDRA WALKER @314 13TH ST CAMPBRIDGE PA 15003 ST: PA Zip: 15003 29 bright ngascon/ Provided mailing address for sending a death certificate and requested a self-addressed envelope. refnd form sent to ATTN SANDRA WALKER @314 13TH ST CAMPBRIDGE PA 15003 WALKER, SAMUEL L 31 ELK DR BEDFORD, NH Zip : 03110 4622 ----------------------------------------- 18. (317) 531-5401 melvin o hall cxl plcy 738809687 ngascon/Customer called to confirm cancellation of coverage and ensure no further charges. Confirmed cancellation and promised to send a confirmation email. HALL, MELVIN O 1786 JUNIPER LN GREENWOOD, IN Zip : 46143 7245 ----------------------------------------- 19. (207) 754-3666 harold mullet millette 375298gus 744905247 quarterly 33.00 not sure add cxl eagle ridge apt 3703 wurzbach rd 511# san antonio tx 78238 ngascon/ pi called to cnfrm benefits and cxl plcy/ prv info and cxl MILLETTE, HAROLD PO BOX 187 AUBURN, ME Zip : 04212 0187 ----------------------------------------- 20. (443) 993-6776 samuel j romero wife passed ystrdy dont need 763223517 ngascon/ Customer requested to cancel insurance policy after wife's passing and confirmed keeping complimentary coverage. ROMERO, SAMUEL J 101 EAGLE HARBOR WAY DAYTONA BEACH, FL Zip : 32124 1022 ----------------------------------------- 21. (786) 429-6687 walter innman file a clm 758657089 ngascon/ pi called to file a clm/ prv info and update address / cpo sent by mail INMAN, WALTER 12030 SW 176TH ST MIAMI, FL Zip : 33177 800145 33280 3585 ne 207th st c9 po box 145 33180 accidental external chg foot infection 07/27-31 ----------------------------------------- 22. (864) 715-0106 warenetta james chk status of clm 110 pine rd sc 29360 762856910 ngascon/ Customer inquired about the status of their claim and expressed cocnern over delays. Provided claim status and explained processing times. JAMES, WARNETTA 110 PINE RD LAURENS, SC Zip : 29360 3144 ----------------------------------------- 23. russel hamilton (832) 573-6294 cu no documents moved couple times get cvrgid understand get larger plcy have other offer 759880986 3258 blue grandma bend houston tx brookshire tx 77423 mo and ky ngascon/Customer wanted to understand policy options and coverage details. Provided policy information and clarified options for expanding coverage. HAMILTON, RUSSELL J 2602 POINTE LN MISSOURI CITY, TX Zip : 77459 4672 ----------------------------------------- 24. (601) 794-5988 rendy crope thru cu get info plcy she have wilmer rd 36587 wilmer al crowe 6100 Wilmer Rd, Wilmer, AL 36587-5610 2.55 3.00 mobile educators cu 03/19/1963 ngascon/ p icalled to cnfrm benefits/ prv info and req to cxl CROWE, LINDE A 1507 DELACROIX HWY SAINT BERNARD, LA Zip : 70085 4611 ----------------------------------------- 25. (539) 210-1486 marylan morya moria 761824255 make pymnt online ngascon/ Customer inquired about making a payment online and updating contact information. Provided website for online payment and updated customer's contact information. MOYA, MARILYN 215 N OWEN WALTERS BLVD APT 2 SALINA, OK Zip : 74365 4410 ----------------------------------------- 26. (818) 674-0000 bethany welsh west rcvd bill add when came into effect 702916833 ngascon/Customer inquired about accidental death insurance policy details and decided to discontinue it. Sent a copy of the policy to the customer and keep the plcy / prv info for making pymnt WEST, BETHANY 11342 GRAY WOLF LN ROGERS, AR Zip : 72756 9290 ----------------------------------------- 27. (810) 841-6025 ramona cortez 1k add 150k chg mind cxl plcy 763234423 ngascon/ pi called to cxl plcy/educ PORTIS, RAMONA D 1337 WHITE ST PORT HURON, MI Zip : 48060 5734 ----------------------------------------- 28. (570) 675-2669 james riegan regan pay online monthly rcvd bill dont understand why 676907179 ngascon/ Customer inquired about receiving premium due notices despite paying online monthly. REGAN, JAMES E 328 N PIONIER AVE DALLAS, PA Zip : 18612 ----------------------------------------- 29. (954) 464-0434 susan matansico 763180580 chg bllmth ngascon/ Customer inquired about billing and account changes for insurance payments. Provided website for account management and explained payment options. MATANSICO, SUSAN 2657 N US HWY 1 LOT 22 FORT PIERCE, FL Zip : 34946 ----------------------------------------- 30. (803) 209-1347 corey mention me and daughter first citizens J4YDYT ngascon/ Customer inquired about whole life insurance for himself and his daughter. ----------------------------------------- 31. (800) 682-4822 edith bello m garita monthly pymnt now closed/ new open accnt boa/ 24.95 chb 53476 vis insured 4808 1484 nw 208 weight pembroke pines fl 33055 miami gardens gino bedozo ngascon/ Customer inquired about a policy after payment rejection due to account closure. Unable to locate the coverage under the customer's name; advised to check with the bank. 1484 NW 208th Way, Pembroke Pines, FL 33029-2307 17006 NW 22nd ST, Pembroke Pines, FL 33028-2046 12258 NW 10th St, Pembroke Pines, FL 33026-3890 ----------------------------------------- 32. (956) 500-0502 maria gonzalez plan for hsbnd thought other insurance 747157232 ngascon/Customer called to cancel an accidental death and dismemberment insurance plan. Cancelled the insurance plan and confirmed complimentary coverage. GONZALEZ JR, SANTANA 41 ROSABEL ST RIO GRANDE CY, TX Zip : 78582 9718 ----------------------------------------- 33. (508) 863-2596 eric father dcsd file a clm add 761699344 225496746 ngascon/ 3p son eric carreiro called pi dcsd/ initiate clms/ prv cvrg info and cxl/ cpo sent v email / reiro89@gmail.com - phn(508) 863-2596 reiro89@gmail.com (508) 863-2596 CARREIRO, MARIO 178 MAIN ST FAIRHAVEN, MA Zip : 02719 eric carreiro 5088632596 07/27/2026 ----------------------------------------- 34. (267) 496-8387 rcvd lttr add 712583325 how long ngascon/ Customer inquired about insurance coverage and payment procedures after receiving a letter. Explained coverage details, payment options, and the transition of the policy to a new company. GILL, SHABINA 1128 TABOR LN PHILADELPHIA, PA Zip : 19111 2767 ----------------------------------------- 35. (404) 984-5983 ghost call ngascon/ ----------------------------------------- 36. (813) 716-6686 hu ngascon/ ----------------------------------------- 37. (916) 402-1953 lydia gayton have accdntl insurance mom passed benefits 762910879 ngascon/ 3p lydia gayton daughter called parents dcsd and cnfrm cvrg benefits/ prv info and initiate clm/ wants to spk to clm/ ccb sent 762910879 SALAZAR, CARLOS 811 YACHT CT SACRAMENTO, CA Zip : 95822 2331 5yrs ago 02/13/2021 carmen connie 01/13/2026 ----------------------------------------- 38. (901) 461-0693 jerome cuty starts tom what pymnt method *6848 Account Type : CCRD ngascon/ Customer inquired about payment method for upcoming policy and how to change it online.Provided payment method details and explained how to change it online. CUTY, JEROME 6770 W STATE ROUTE 89A UNIT87 SEDONA, AZ Zip : 86336 ----------------------------------------- 39. matthew cortez (661) 374-4112 for mom dcsd bene cnfrm cvrg / rosales cortez marcelina 2624 noble ave ca 93306 bakersfield ngascon/ Assisted customer with life insurance inquiry after the passing of her mother. Filed a claim for accidental death insurance and sent claim forms via email. 731620898 CORTEZ ROSALES, MARCELLINA 2624 NOBLE AVE BAKERSFIELD, CA Zip : 93306 2637 matthew cortez 6613744112 06/21/2026 almacortez2002@yahoo.com 6613908321 760265215 ----------------------------------------- 40. (240) 234-0533 gregory holt sent mail J59ZS6 ngascon/ Customer inquired about a card and insurance coverage details. ----------------------------------------- 41. (541) 420-3098 evelyn fields cu bllmth no money on accnt had to cxl 416 po box ia gradual 51535 griswold ngascon/ Customer wanted to cancel insurance coverage. Canceled the insurance coverage and confirmed cancellation details. 55 montgomery st 746647876 FIELDS, EVELYN J 29445 DOBNEY AVE SILVER CITY, IA Zip : 51571 -----------------------------------------