Hi, Ronald! Mabuhay! I am Albee from Philippine Airlines. I’m here to help you with your concern. How can I help you today ? How can I help you today? I understand that you are looking for help to know your flight departure, travel rules requirement and allowable ID’s you can present, and I can surely help. Kindly provide your booking reference for me to check it first. I understand that you are looking for help ... ... I can surely help you with it. Kindly provide your booking reference for me to check it first. ... Kindly give me few minutes to check this first for you. =============================================== Before we proceed ( Name ), after confirming the changes on the flight. I can no longer revert the segment/s to the original flight. Please confirm if you wish to proceed with change? ================================================ CLOSING SPIEL You're most welcome, NAME. It was my pleasure to help you out with your concern. If you want to make flight modifications like add baggage, preferred seats, change flight itinerary or check-in, you can always visit our website, PhilippinesAirlines.com. And for future concern and inquiries feel free to chat us back here or you may call our hotline number at Manila Landline - (+632) 8539-0000 / (+632) 8855-8888 Philippines Mobile - (+63) 919-056-2255 US/ Canada - 1-800-435-9725 And again we thank you for choosing Philippine Airlines. You're most welcome, NAME. Thank you for giving us the chance to connect with you. We will be sending you a survey link shortly. We kindly request you to complete it as your feedback holds great value for us. If you have any other concerns, please feel free to reach out to us via our customer support channels at https://www.philippineairlines.com/about-us/contact-us/global-reservation-hotline. You may also visit our website at www.philippineairlines.com for future reference. Thank you for choosing Philippine Airlines. We look forward to assisting you in the future! ================================================ NO-SHOW SPIEL Please be reminded that your ticket should be used in sequence. If you do not show up for a flight that has connecting and/or returning flights, these onward or return flights will be automatically cancelled. Your ticket is still valid and can be rebooked, converted to travel credits, or refunded, depending on its fare conditions. If your travel plans have changed, please let us know at least 24 hours before your initial departure. ================================================ IDLE WARNING Hi, NAME! It appears there hasn't been any recent activity in our conversation. To ensure we can provide you with the best assistance possible, we kindly request a response within three (3) minutes. We would need to close this conversation to assist other passengers if we do not get your response. We appreciate your understanding. IDLE FINAL Hello again, NAME! We hope you received our previous message. We apologize, but we would need to close our current conversation to assist other passengers. Please know that our support team is always here for you, and you can reach out to us anytime by sending another message. We appreciate your understanding. Thank you for choosing Philippine Airlines, and we look forward to assisting you in the future! ================================================ ... I’m still checking this for you, . Kindly stay still on the line. ... Thank you for waiting. I’ll be right with you in a moment. ... I apologize for the wait. I’ll be right with you. ... I appreciate your patience. Just give me a moment to check on that for you. Apologizing for the delays with responses: ... I m sorry for any inconvenience. Let me check on that for you. ... I apologize for the delay in response. I ll do my best to assist you now. ... Thank you for your understanding. Let me see how I can help you with your request. ================================================ PAYMENT LINK To settle the payment, I’ll be sending an emailed payment link. This link will be valid for 2 hours and it s better to complete the payment before it expires. May I ask your most updated email that we can send the link, please? ============================================ MABUHAY MILES Our Mabuhay Miles Team can best assist you with this. You can send them a message on Facebook: www.facebook.com/MabuhayMiles or slide a tweet or DM on Twitter: @PALMabuhayMiles. Also, here are other contact touchpoints you may reach to get in touch with Mabuhay Miles: http://bit.ly/2wA8yBU. For more details, kindly visit www.mabuhaymiles.com. Thank you! ================================================ FARE RULES REF Before we confirm the changes, just a reminder, this ticket is refundable, but it is subject for a Refund Service Fee of PHP2500. Unlimited free rebooking provided changes must be done at least 7 days prior to original departure, otherwise a PHP2000 rebooking fee will be collected. To avoid the No Show fee of PHP1500, make sure to request the rebooking and cancelation at least 4 hours before your flight departure. NONREF Before we confirm the changes, just a reminder, this ticket is non-refundable. Unlimited free rebooking provided changes must be done at least 7 days prior to original departure, otherwise a PHP2000 rebooking fee will be collected. To avoid the No Show fee of PHP1500, make sure to request the rebooking and cancelation at least 4 hours before your flight departure. ================================================ FLIGHT DIRUPTION We apologize for the inconvenience that it caused you, . We have to do this schedule change due to operational reasons that support safety of the passengers on this flight. ================================================ SPECIAL HANDLING To assist you best, we have a special handling for . We highly advise to contact our global reservation hotline and ask to be transferred to the special handling team for , as they can help you best with your request. ================================================ CONTACT TA I notice that this booking was created through a travel agency. As your issuing airline, we cannot make any modifications of your booking, hence, we highly advise to contact you travel agency as they can best help you with your request.