eSIM

PROCESS

1. OTP
2. EID (secure form or chat by 4s)
3. Advisement
4. Atlas > Tools > eSIM then Devices > update eSIM

May I kindly ask for the IMEI of the device? Please provide me the numbers with spaces every 4 numbers since the system is not letting us view it due to security reasons.

To display the IMEI number on a device, you can dial *#06# on the device.

I will be sending you a One-time PIN on your line ending in ___ for verification purposes for us to be able to proceed with the eSIM activation. Please provide it to me here in this chat once received.

We are one step closer on activating the ESIM! Kindly be advised by the following so that the eSIM will be running smoothly.

1. Ensure your device is connected to Wi-Fi to receive activation notifications. Once you receive the SIM change notification, approve the eSIM activation and restart your device.
2. Make sure your voicemail, text messages, and contacts are backed up.
3. While most changes happen quickly, it may take up to 2 hours for the new SIM to activate. If needed, turn your device off and on during this time until you receive a "Welcome to T-Mobile" text.
4. You’ll receive a confirmation SMS. Reply "1" to accept the eSIM/pSIM change.

Shall we continue?

eSIM and File Transfer Steps: "Once you receive your phone, you can activate the eSIM using the steps found in this link: https://www.t-mobile.com/support/devices/sim-esim. You can also use this link for the steps on how to transfer your information from the old to the new iPhone: https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone"

Order Status Check Steps: "You may check your order status by following the steps in this link: https://www.t-mobile.com/support/devices/buy-a-t-mobile-device#orderstatus"